Job Title: Customer Services Agent (X23 Positions)
Location: Centurion, Gauteng, South Africa
Job Type: Permanent
Reference: MMH250121-4
About Momentum Metropolitan Holdings
Momentum Metropolitan Holdings is a leading financial services group committed to helping individuals and businesses achieve their financial goals and life aspirations. Through our client-facing brands—including Momentum, Multiply, Guardrisk, and Eris Property Group—we provide innovative solutions in savings, protection, investment, and employee benefits. We are dedicated to making a meaningful impact in the lives of our clients while fostering a culture of excellence, integrity, and collaboration.
Role Overview
We are seeking 23 dedicated and client-focused Customer Services Agents to join our Health Solutions cluster in Centurion. In this role, you will be the frontline representative of our brand, delivering exceptional service through various channels—including inbound calls, emails, and face-to-face interactions. You will play a critical role in resolving client inquiries, addressing concerns, and ensuring compliance with industry regulations and service standards.
This position offers the opportunity to grow within a dynamic and supportive environment, where your contributions directly enhance client satisfaction and trust.
Key Responsibilities
· Client Engagement: Professionally manage and resolve client and intermediary queries within agreed service level agreements (SLAs) and quality benchmarks.
· Complaint Resolution: Take ownership of client complaints, ensuring timely and effective resolution while maintaining detailed and accurate records.
· Information Management: Provide clients with relevant policy information, documentation, and guidance, and accurately update client data on internal systems.
· Administrative Excellence: Complete all reporting and administrative tasks within stipulated timeframes, adhering to compliance and legislative requirements.
· Continuous Improvement: Identify and report system or process inefficiencies to enhance client experience and service delivery.
· Stakeholder Collaboration: Build and maintain strong relationships with internal and external stakeholders, escalating complex queries when necessary.
· Service Reporting: Monitor and report on service delivery performance against SLAs and client expectations.
Qualifications and Experience
· Grade 12 certificate (essential).
· 2–3 years of experience in a call centre or client service environment (preferred).
· Exposure to the medical aid or healthcare industry is advantageous.
· Proficiency in English, Afrikaans, and at least one Nguni language (spoken and written).
· Working knowledge of MS Office Suite.
Competencies and Skills
· Strong verbal and written communication skills.
· Ability to examine information critically and document facts accurately.
· High emotional intelligence with the ability to establish rapport and remain composed under pressure.
· Excellent organisational skills with a proven ability to prioritise tasks and meet deadlines.
· Adherence to compliance standards and a commitment to ethical service delivery.
· Team-oriented with adaptability and a proactive approach to problem-solving.
· Initiative-driven with a focus on continuous personal and professional development.
Why Join Us?
· Career Growth: Opportunities for professional development within a leading financial services group.
· Impactful Work: Contribute to a brand that values fairness, innovation, and client-centricity.
· Supportive Environment: Work within a collaborative team that encourages feedback and recognition.
· Comprehensive Benefits: Competitive remuneration and benefits aligned with industry standards.
Application Process
If you meet the above requirements and are passionate about delivering exceptional client service, please submit your application by 12 January 2026. Use the reference number MMH250121-4 in all correspondence.
Momentum Metropolitan Holdings is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Preference will be given to candidates who align with our Employment Equity goals.
Please note: Verify all job advertisements directly on the official Momentum Metropolitan Holdings career portal to ensure legitimacy. We do not charge any application, processing, or training fees.
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