Company: Momentum Group
Division: Momentum Health
Job Title: Office Assistant
Job Reference Number: MMH261027-8
Job Type: Permanent
Industry: Financial Services / Administration
Location: Sandton, Gauteng, South Africa
Closing Date: 4 November 2026
1. About Momentum Group
Momentum Group is a leading South African financial services organisation that provides individuals, businesses and organisations with financial solutions designed to support their long-term goals and aspirations.
Through its various brands, including Momentum, Multiply, Guardrisk and Eris Property Group, the company offers services that focus on savings, investments, insurance, employee benefits and financial protection.
The organisation is committed to helping people achieve financial security while supporting businesses in looking after their employees and customers.
Momentum Health is currently looking for a suitably qualified and experienced Office Assistant to join its administration team on a permanent basis at its Sandton office in Gauteng.
This opportunity is suitable for an organised individual with strong administrative abilities, good communication skills and the ability to manage multiple responsibilities in a busy office environment.
2. Purpose of the Role
The successful candidate will provide comprehensive administrative support to management and the wider team, ensuring that daily office operations run efficiently.
The position involves coordinating administrative activities, handling incoming queries, monitoring outstanding tasks and ensuring that work is completed within agreed service-level agreements (SLAs).
The Office Assistant will also assist with financial administration, record management, meeting arrangements, travel coordination and general office support.
An important part of the role will be maintaining positive working relationships with colleagues, clients, suppliers and other stakeholders while ensuring that administrative processes are followed correctly.
3. Minimum Requirements
Applicants interested in this position should meet the following requirements:
- Grade 12 (Matric) or an equivalent qualification.
- Two to three years of relevant working experience in an administrative role.
- Previous experience in office administration or a similar support position.
- Strong organisational and time-management abilities.
- Good written and verbal communication skills.
- Ability to manage incoming requests and follow up on outstanding matters.
- Good attention to detail and accuracy when handling administrative information.
- Ability to work independently and as part of a team.
Additional qualifications and experience that will be advantageous:
- An office administration or secretarial qualification.
- Previous experience working in the financial services industry.
- Full-time experience working in a call centre environment.
- Familiarity with financial administration, invoice processing and record keeping.
Please note that financial services experience and a secretarial or office administration qualification are desirable rather than compulsory requirements.
4. Key Duties and Responsibilities
The Office Assistant will be responsible for supporting different administrative and operational functions within the department.
A. Office Administration and Internal Operations
- Manage incoming telephone calls, emails and administrative enquiries received by the department.
- Direct queries to the appropriate employees and escalate matters that require additional attention.
- Monitor outstanding requests to ensure that they are resolved within the required timeframes.
- Maintain accurate administrative records, databases and departmental information.
- Organise and manage appointments, meetings and team diaries.
- Coordinate travel arrangements for employees, including preparing the necessary travel documentation.
- Assist with organising departmental meetings, corporate events and other functions.
- Arrange meeting facilities, catering and other logistical requirements.
- Monitor office equipment, stationery and refreshments, ensuring that supplies are available when needed.
- Report maintenance problems, equipment faults and other office-related issues to the appropriate service providers.
- Assist with onboarding and induction arrangements for newly appointed employees.
- Ensure that administrative documents are properly organised and easy to retrieve.
B. Financial Administration
The successful applicant will also assist with financial and budget-related administrative responsibilities.
Duties will include:
- Capture and process supplier invoices accurately and within established deadlines.
- Assist with processing journals and other financial transactions.
- Maintain proper records of financial activities and transactions.
- Prepare and consolidate financial information for reporting purposes.
- Assist with monitoring departmental expenditure against allocated budgets.
- Reconcile supplier accounts and maintain accurate supplier records.
- Follow established financial procedures when handling invoices and other transactions.
- Identify opportunities to reduce unnecessary administrative expenses and improve operational efficiency.
- Ensure that financial documents are handled accurately and responsibly.
C. Client Service and Stakeholder Management
Providing professional service to clients and stakeholders will form an important part of this position.
Responsibilities include:
- Respond to client and stakeholder enquiries in a professional and timely manner.
- Provide relevant information and administrative assistance to clients when required.
- Build and maintain positive relationships with internal departments, external suppliers and business partners.
- Follow up on unresolved queries and communicate progress to the relevant parties.
- Ensure that requests are handled according to agreed service-level standards.
- Maintain accurate records of telephone conversations, appointments, referrals and other important interactions.
- Identify areas where service delivery can be improved.
- Escalate complex complaints or enquiries to the appropriate individuals.
- Assist with maintaining a positive customer experience through effective communication and follow-up.
D. Team Support and Collaboration
The Office Assistant will work closely with managers and other team members to ensure that departmental activities are properly coordinated.
This includes:
- Providing administrative support to managers in their daily responsibilities.
- Distributing incoming work fairly among relevant team members.
- Monitoring the allocation of tasks received through departmental inboxes.
- Maintaining effective working relationships with colleagues and stakeholders.
- Participating in team initiatives and supporting organisational changes.
- Sharing ideas that could improve administrative processes and productivity.
- Taking responsibility for personal development and continuously improving professional skills.
- Supporting a cooperative and productive working environment.
5. Skills and Competencies
Momentum Group is looking for an individual who can demonstrate the following workplace competencies:
- Documenting Facts: Ability to record, organise and maintain accurate information.
- Meeting Timescales: Completing assigned duties within established deadlines.
- Managing Tasks: Coordinating multiple responsibilities while maintaining productivity.
- Adopting Practical Approaches: Finding sensible and effective solutions to everyday administrative challenges.
- Checking Things: Paying attention to detail and identifying possible errors.
- Upholding Standards: Following organisational policies, procedures and quality requirements.
- Team Working: Cooperating effectively with colleagues and other stakeholders.
- Following Procedures: Understanding and applying established workplace processes.
6. Employment Information
Employment Detail Information Employer Momentum Group Department Momentum Health Position Office Assistant Reference Number MMH261027-8 Employment Type Permanent Location Sandton, Gauteng Country South Africa Closing Date 4 November 2026
7. How to Apply
Interested candidates should submit their applications through the official Momentum Group recruitment platform.
Before submitting your application, ensure that your CV contains accurate employment information, relevant qualifications, administrative experience and up-to-date contact details.
Applicants are encouraged to review the advertised requirements carefully and ensure that their experience is relevant to the responsibilities of the position.
Important: Momentum Group advises applicants to verify the authenticity of job advertisements through its official careers website before applying. Always use the company’s official recruitment platform to submit your application.
Application Deadline: 4 November 2026
Do not wait until the closing date to submit your application. Late applications may not be considered.
Official Company: Momentum Group
Recruitment Division: Momentum Health
Job Reference: MMH261027-8