Job Title: Branch Advisor (FAIS)
Location: Soweto, Gauteng, South Africa
Job Type: Full-time, Permanent
Requisition ID: R44483
Closing Date: 15 January 2026
About First National Bank (FNB)
First National Bank, a cornerstone of the FirstRand Group, is more than just a financial institution—it is a dynamic force for positive change. As the home of the #changeables, FNB is committed to creating a better world by delivering innovative, contextual, and integrated financial solutions. With a globally recognised rewards programme in eBucks and a market-leading digital ecosystem, FNB empowers retail and commercial customers to navigate life’s financial opportunities and challenges. Our inclusive culture values unique talents and fosters an environment where every team member is deeply invested in our collective success.
Role Overview
We are seeking a dedicated and client-focused Branch Advisor to join our team in Soweto. This pivotal role sits at the heart of our Points of Presence, acting as the primary face of the FNB brand. You will be responsible for delivering an exceptional, empathetic customer experience by understanding transactional needs, building trusted relationships, and providing tailored financial guidance. This position is ideal for a proactive individual who thrives on human connection, problem-solving, and achieving results within a regulated, ethical framework.
You will play a key role in educating clients on our self-service and digital channels while identifying opportunities to offer contextual financial solutions that genuinely improve their lives.
Key Responsibilities
· Client Relationship Management: Build and maintain strong, trust-based relationships with customers through consistent, helpful, and professional engagement.
· Customer Experience Excellence: Provide a positive, sensitive, and solution-oriented service experience that aligns with our brand promise: “How can we help you?”
· Financial Guidance & Education: Analyse customer profiles and needs to recommend appropriate banking platforms, products, and services, ensuring clients are optimally channeled.
· Sales & Solution Delivery: Achieve defined targets by offering integrated financial solutions that are contextual, ethical, and in the client’s best interest.
· Compliance & Ethics: Conduct all interactions and recommendations in strict adherence to FAIS and other regulatory requirements, upholding the highest ethical standards.
· Continuous Learning: Maintain an up-to-date knowledge of industry trends, product developments, and procedural changes to provide accurate information.
· Personal Accountability: Take ownership of your performance, personal growth, and professional development within the FNB ecosystem.
Qualifications and Experience
· A completed, relevant NQF Level 5 qualification. A qualification in Banking or Finance is preferred.
· 1 to 3 years of proven experience in a client services, sales, or delivery support role within a financial services environment.
· FAIS accreditation and a clear criminal and credit record are essential for the role.
· Practical experience in a customer-facing banking role will be a distinct advantage.
Competencies and Personal Attributes
· A genuinely customer-centric philosophy with strong empathy and interpersonal skills.
· Excellent persuasive communication abilities, both verbal and written.
· Problem-solving aptitude with a keen attention to detail.
· Agility and adaptability in a fast-paced, dynamic environment.
· A results-driven mindset with a passion for meeting and exceeding targets.
· Strong organisational skills and the ability to manage multiple priorities.
· Integrity and a deep understanding of working within a compliant, regulated framework.
Why Build Your Career at FNB?
· Purpose-Driven Work: Contribute meaningfully to your community by helping clients achieve their financial aspirations.
· Growth & Development: Access structured opportunities for personal and professional advancement within Africa’s leading financial services group.
· Inclusive Culture: Join a diverse, supportive team that values difference and encourages you to be the best version of yourself.
· Impactful Role: Become a brand ambassador with the autonomy to make a tangible difference in your local market.
· Comprehensive Rewards: Enjoy a competitive remuneration package within a recognised award-winning organisation.
Application Process
If you are ready to embrace this challenge and help shape the future of banking, apply before the closing date of 15 January 2026. Please quote the requisition ID R44483 in your application.
FNB, in line with the FirstRand Group’s Employment Equity plan, is committed to fostering a diverse and inclusive workplace. We actively support the recruitment and advancement of individuals with disabilities. Candidates may voluntarily disclose disability information, which will be kept confidential unless legally required otherwise.
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