Company: FNB
Job Title: Community Advisor – Talent Pool
Reference Number: R52446
Location: Rustenburg, North West, South Africa
Employment Type: Fixed-Term / Hourly Rate Opportunities
Contract Duration: Potential 12-month contracts
Minimum Qualification: Grade 12 / NQF Level 4
Closing Date: 31 October 2026
Community Advisor Job Opportunity at FNB
FNB is inviting suitably qualified and customer-focused individuals to join its Community Advisor Talent Pool in Rustenburg. This opportunity is designed to help FNB identify candidates who may be considered for future Community Advisor vacancies across its Points of Presence (POP) network in Rustenburg and surrounding communities.
Being part of the talent pool means your profile can be considered when suitable positions become available. Potential opportunities may arise in different customer-facing environments, including FNB branches, Alternative Channels such as the Pick n Pay initiative, Boxer locations, and Department of Home Affairs (DHA) banking environments.
The Community Advisor is a frontline position that plays an important role in helping customers access banking services, understand available solutions and make greater use of convenient digital and self-service channels.
About the Community Advisor Role
The successful candidates will be expected to provide professional and efficient customer service while identifying opportunities to strengthen customer relationships and support business growth.
Key responsibilities may include:
- Welcoming and assisting customers in a professional and helpful manner.
- Understanding customers’ requirements and ensuring their requests are handled efficiently.
- Delivering a consistently high standard of customer service.
- Helping customers transition from traditional banking transactions to digital and self-service channels.
- Assisting customers with relevant banking products and services.
- Identifying opportunities to introduce customers to additional products and solutions.
- Supporting sales activities and working towards established performance targets.
- Monitoring service activities and helping improve operational efficiency.
- Maintaining accurate customer and transaction information.
- Completing administrative duties and ensuring information is captured correctly.
- Checking transactions and verifying that applications and new business processes are completed within required timeframes.
- Preparing accurate sales and service information for reporting purposes.
- Following FNB processes, procedures and applicable governance requirements.
- Ensuring compliance with legislative and audit standards.
- Taking responsibility for continuous learning and professional development.
Minimum Requirements
Applicants interested in joining the FNB Community Advisor Talent Pool should meet the following requirements:
Minimum Qualification:
- Grade 12 / Matric or NQF Level 4.
Preferred Qualification:
- An NQF Level 5 certificate in Banking, Business Administration, Customer Service or a related field recognised by FAIS would be advantageous.
Experience:
- Approximately 1–3 years’ experience in a customer-facing, client-support or service-delivery environment is preferred, particularly experience within financial services.
Candidates should be comfortable interacting with different types of customers and be able to communicate information clearly and professionally.
Skills and Attributes
FNB is looking for individuals who are passionate about customer service and motivated by achieving meaningful results.
The ideal candidate should have:
- Strong verbal and written communication skills.
- Excellent relationship-building abilities.
- A customer-first approach to service delivery.
- Confidence when assisting customers with digital and self-service banking solutions.
- An understanding of sales opportunities and customer needs.
- Strong attention to detail and accuracy.
- Good planning and organisational skills.
- Effective time-management abilities.
- The ability to work towards and achieve performance targets.
- A strong sense of responsibility and professionalism.
- An ethical approach to handling customer information and transactions.
- The ability to work effectively as part of a team.
- A willingness to learn and develop new skills.
What FNB Offers
Successful candidates who are selected for opportunities through the talent pool can gain valuable exposure to the banking industry and frontline customer service.
The role may provide experience in areas such as customer engagement, digital banking enablement, sales support, service delivery and banking operations. Candidates can also benefit from ongoing learning and development opportunities aimed at improving their customer service, sales and operational capabilities.
The working environment is designed to encourage collaboration, professional growth and a strong focus on customer satisfaction.
Contract Information
Applicants should note that this is a talent pool opportunity, rather than a guarantee of immediate permanent employment.
Depending on FNB’s operational and business requirements, future Community Advisor opportunities may include 12-month Fixed-Term Contracts or 12-month Hourly Rate Contracts.
Candidates who join the talent pool may therefore be contacted when an appropriate opportunity becomes available.
Employment Equity
FNB and the FirstRand Group are committed to appointments that support their Employment Equity Plan. The bank also supports the recruitment and advancement of people with disabilities.
Candidates may voluntarily disclose disability information during the recruitment process. Any information provided will be treated confidentially, subject to applicable legal requirements.
How to Apply
If you meet the minimum requirements and are interested in building a career in banking, customer service and financial services, you are encouraged to apply for the FNB Community Advisor Talent Pool – Rustenburg opportunity.
Job Title: Community Advisor – Talent Pool
Reference: R52446
Location: Rustenburg, North West
Minimum Qualification: Grade 12 / NQF Level 4
Preferred Qualification: NQF Level 5 relevant certificate
Experience: 1–3 years preferred
Contract Opportunities: 12-month FTC / 12-month Hourly Rate
Closing Date: 31 October 2026
Important: Applications should be submitted before the closing date. Candidates are encouraged not to wait until the final day to apply.
For the official vacancy details and application process, applicants should use FNB’s official careers platform and search for R52446 – Talent Pool | Community Advisor Rustenburg.
3 comments