Company: The Capital Hotels
Position: Receptionist
Location: Sandton, Gauteng, South Africa
Employment Type: Permanent, Full-time
Salary: R8,000 – R10,000 per month
Experience Required: 1–2 years
Closing Date: 9 September 2026
Job Reference: DM1651508SanR
Industry: Hospitality
Receptionist Job Opportunity in Sandton
The Capital Hotels is offering an opportunity for an experienced and service-focused Receptionist to join its hospitality team in Sandton, Gauteng.
This position is suited to a professional individual who enjoys working with people and understands the importance of creating a positive experience for hotel guests. The successful candidate will form an important part of the front-office operation, assisting guests throughout their stay while ensuring that reception and guest-account processes are handled accurately.
The Capital Hotels places strong emphasis on staff culture, service excellence, integrity and treating people with respect. Employees are encouraged to take ownership of their responsibilities, work collaboratively and contribute to an environment where good performance and positive values are recognised.
Key Responsibilities
The Receptionist will be responsible for providing efficient front-desk assistance and ensuring that guests receive professional service from arrival through to departure.
Typical duties will include:
- Welcoming guests and completing hotel check-in and check-out procedures.
- Managing guest accounts and ensuring that transactions are processed correctly.
- Assisting visitors with enquiries, requests and special arrangements during their stay.
- Responding professionally to guest concerns and helping resolve issues where necessary.
- Supporting guests with reservation-related enquiries and bookings when required.
- Maintaining accurate information and ensuring that relevant front-office procedures are followed.
- Protecting confidential guest information and handling sensitive matters professionally.
- Working closely with colleagues and other hotel departments to maintain a smooth guest experience.
- Remaining calm, professional and solution-focused when dealing with challenging situations.
Minimum Requirements
Applicants interested in the Receptionist position should meet the following requirements:
- A Grade 12 / Matric certificate is required.
- A qualification in Hospitality or a related field will be advantageous.
- At least 1–2 years of previous receptionist experience, preferably within a hotel or hospitality environment.
- Strong computer skills, including practical knowledge of Microsoft Office.
- Experience using a recognised Property Management System (PMS), particularly Protel, will be beneficial.
- Strong communication and interpersonal skills.
- Excellent attention to detail and accuracy when handling guest information and transactions.
- The ability to remain composed and make sound decisions when working under pressure.
- A practical, hands-on approach to resolving problems and handling incidents.
- The ability to work effectively both independently and as part of a team.
- A high level of honesty, reliability and professionalism.
- A well-presented appearance and confident communication style.
- A willingness to work shifts, including schedules required within a hotel environment.
- The ability to handle confidential information with discretion and diplomacy.
- A positive attitude and a willingness to contribute to a strong team culture.
Skills and Personal Attributes
The ideal candidate should be guest-focused and comfortable working in a busy reception environment. Strong interpersonal skills are important because the position involves regular interaction with hotel guests, colleagues and other stakeholders.
Attention to detail is also essential, particularly when processing guest accounts, transactions and reservations. Candidates should be able to identify problems quickly, remain calm during difficult situations and work towards practical solutions.
The role also requires someone who can take responsibility for their duties while maintaining a professional and respectful approach. Being a team player is important, but the successful candidate should also be capable of working independently when required.
Salary and Employment Details
The position is offered on a permanent, full-time basis, with a salary ranging from R8,000 to R10,000 per month.
The vacancy is based in Sandton, Gauteng, and applicants should be prepared to work shifts according to the operational requirements of the hotel.
Candidates who live outside the city where the hotel is located should take note that relocation expenses will be their own responsibility if their application is successful.
How to Apply
Interested candidates who meet the stated requirements can apply for the Receptionist position at The Capital Hotels in Sandton.
When applying, ensure that your CV clearly reflects your relevant receptionist or hospitality experience, qualifications, computer skills and any experience working with hotel Property Management Systems.
Job Reference: DM1651508SanR
Location: Sandton, Gauteng
Salary: R8,000 – R10,000 per month
Closing Date: 9 September 2026
Employment Type: Permanent / Full-time
Applicants are encouraged to submit their applications before the closing date and ensure that all information provided is accurate and up to date.
Important Note
This vacancy information is provided for job-seeking and informational purposes. Applicants should always verify the vacancy details and application process through the employer’s official recruitment platform before submitting personal information or documents.