Job Overview
Herotel is seeking a friendly, professional and customer-focused Receptionist to join its Commercial team in Hartswater, Northern Cape. This is a paid fixed-term contract opportunity suited to an organised individual who enjoys working with people, providing excellent customer service and ensuring that the front office operates efficiently.
The Receptionist will serve as the first point of contact for customers, visitors and other stakeholders entering or contacting the business. The role is important in creating a professional and welcoming environment while also providing administrative assistance and supporting the smooth running of day-to-day office activities.
The successful candidate should be confident communicating with people, comfortable handling telephone enquiries and capable of managing several administrative responsibilities while maintaining a high standard of professionalism.
Key Responsibilities
As the Receptionist, you will be responsible for maintaining an efficient and professional front-of-house service. Your duties will include welcoming customers and visitors, assisting with enquiries and ensuring that people are directed to the appropriate departments or employees.
You will also be expected to:
- Answer incoming telephone calls professionally and transfer callers to the correct employees or departments.
- Welcome and assist customers, visitors and other guests in a courteous and professional manner.
- Determine the needs of visitors and provide appropriate assistance or direction.
- Maintain a clean, organised and presentable reception area.
- Take clear and accurate messages when employees are unavailable and ensure that messages reach the relevant individuals promptly.
- Coordinate meeting room bookings and help ensure rooms are properly prepared for meetings.
- Provide general reception and administrative assistance to management and other office staff.
- Receive, sort and distribute incoming mail and manage outgoing correspondence where required.
- Coordinate post and courier-related activities.
- Maintain organised filing systems and ensure important documents are kept current and accessible.
- Support general office administration and coordination activities as required.
- Help ensure that the reception area consistently reflects the company’s professional standards.
Minimum Requirements
Applicants interested in this position should meet the following requirements:
- Grade 12 / Matric or an equivalent qualification at NQF Level 4.
- At least 2 years of experience working in a Receptionist, front-desk or similar customer-facing role.
- Good working knowledge of Microsoft Office and basic office systems.
- Strong customer service skills and a professional approach when dealing with customers and visitors.
- Excellent verbal communication and interpersonal abilities.
- Fluency in English and Afrikaans.
- Good organisational and time-management skills.
- The ability to prioritise responsibilities and manage competing tasks effectively.
- A reliable, focused and well-presented approach to work.
- The ability to follow instructions accurately and complete duties with limited supervision.
- Good problem-solving abilities and the ability to remain calm when dealing with challenging situations.
Ideal Candidate
The ideal candidate will be someone who understands the importance of creating a positive first impression. Because the Receptionist is often the first person customers and visitors encounter, professionalism, friendliness and reliability are essential.
You should be comfortable interacting with people from different backgrounds and able to communicate information clearly. Strong attention to detail will also be valuable when handling messages, meeting arrangements, documents, filing and other administrative responsibilities.
The position would suit someone who enjoys a structured office environment but can also adapt when priorities change. The ability to work independently, use initiative and remain composed under pressure will help the successful applicant perform effectively.
What Herotel Offers
The successful candidate will have the opportunity to gain experience within a dynamic working environment while developing valuable customer service, communication and administrative skills.
Herotel also highlights several employee benefits and development opportunities, including:
- Exposure to a dynamic workplace.
- Opportunities to develop skills through the company’s internal academy.
- A friendly and team-oriented working environment.
- Group Risk Benefits.
- Medical Benefits.
- Health and Lifestyle Programmes.
Employment Details
Company: Herotel
Position: Receptionist
Location: Hartswater, Northern Cape
Employment Type: Fixed-term Contract
Department: Commercial
Important Application Information
Applicants should ensure that all information submitted during the recruitment process is truthful, accurate and complete.
Herotel indicates that preference may be given to candidates from designated groups in accordance with the Employment Equity Act and the company’s Employment Equity Plan.
By submitting an application, candidates provide consent for their personal information to be processed for recruitment purposes in accordance with the Protection of Personal Information Act (POPIA). Applicants should refer to Herotel’s official privacy information for further details regarding the handling and processing of personal information.
Candidates should also be aware that if they do not receive feedback from Herotel within 14 days, they should consider their application unsuccessful.
How to Apply
Interested and suitably qualified candidates can submit their applications through the available online application options, including Indeed or LinkedIn, as provided on the Herotel recruitment page.
If you have the required Grade 12 qualification, relevant reception experience, strong communication skills and a customer-focused attitude, this contract opportunity in Hartswater could provide a valuable opportunity to build your administrative and professional experience.
Apply for the Receptionist position and take the next step in your career with Herotel.