Company: Fidelity Services Group
Job Title: Personal Assistant to the Group Chief Information Officer
Location: Roodepoort, Gauteng
Job Type: Permanent
Job Category: Administration / Information Technology
Experience Level: Mid-Senior
Industry: Security and Investigations
Date Posted: 03 November 2026
Closing Date: 12 November 2026
About Fidelity Services Group
Fidelity Services Group is a leading organisation in the security and investigations industry, providing a range of services to clients across different sectors. The company is committed to operational excellence, professional development and maintaining high standards of business performance.
The organisation is currently looking for a highly organised, experienced and technology-driven Personal Assistant to support its Group Chief Information Officer (CIO). This permanent opportunity is based in Roodepoort, Gauteng.
The successful candidate will play an important role in ensuring the smooth operation of the CIO’s office by managing executive schedules, coordinating communication, preparing management reports and supporting important business activities.
This position is ideal for an experienced administrative professional who understands the demands of working with senior management and can use modern technology, artificial intelligence (AI) and automation to improve workplace efficiency.
Job Purpose
The appointed candidate will provide comprehensive executive and administrative support to the Group Chief Information Officer.
The role goes beyond traditional personal assistant responsibilities. The successful applicant will be expected to manage priorities, coordinate important engagements, monitor deadlines, handle confidential information and identify opportunities to improve administrative processes through technology.
The individual must be comfortable working independently, taking initiative and responding effectively to changing business priorities.
Key Responsibilities
The successful candidate will be responsible for the following duties:
1. Executive and Diary Management
- Manage the CIO’s daily calendar, appointments and business engagements.
- Schedule meetings, client appointments and corporate events.
- Coordinate travel arrangements and other executive requirements.
- Ensure that important meetings and deadlines are properly prioritised.
2. Communication and Administration
- Manage incoming and outgoing correspondence, including emails and official documentation.
- Prepare professional business communications and executive documents.
- Coordinate information between the CIO and internal or external stakeholders.
- Maintain confidentiality when dealing with sensitive company information.
3. Reports and Presentations
- Prepare professional PowerPoint presentations, reports and executive briefing documents.
- Collect and consolidate information for weekly, monthly and special management reports.
- Record meeting minutes and monitor outstanding actions.
- Follow up with relevant individuals to ensure that assigned tasks are completed within agreed deadlines.
4. Financial and Operational Support
- Assist with basic financial administration and budget-related documentation.
- Support the preparation and consolidation of financial information.
- Work with quotations, invoices, budgets and expenditure information.
- Assist with the general operational and administrative requirements of the CIO’s office.
5. Technology, AI and Automation
- Use Microsoft 365 applications and AI productivity tools to improve daily operations.
- Explore opportunities to simplify repetitive administrative tasks.
- Apply tools such as Microsoft Copilot to improve productivity and document preparation.
- Identify processes that could benefit from automation and digital improvements.
6. Stakeholder Relationship Management
- Maintain professional relationships with executives, employees, suppliers and clients.
- Coordinate stakeholder engagements and ensure effective communication.
- Provide reliable support when urgent executive requirements arise, including outside normal working hours when necessary.
Minimum Requirements and Qualifications
Applicants must meet the following minimum requirements:
- Grade 12 (Matric) certificate.
- A post-school qualification in Administration, Secretarial Studies or a related field.
- At least 3–5 years of experience as a Personal Assistant, Executive Assistant or Administrator supporting senior or executive management.
- Previous experience working in an IT or technology environment is essential.
- Advanced computer skills, particularly Microsoft Word, Excel, PowerPoint, Outlook and Teams.
- Experience preparing professional presentations, reports and management documents.
- Basic understanding of financial and commercial concepts, including budgets, CAPEX, OPEX, quotations and invoices.
- Familiarity with AI productivity applications, preferably Microsoft Copilot.
- Knowledge of ITIL or COBIT will be an added advantage.
- Excellent written and verbal communication skills.
- A valid driver’s licence and reliable personal transport.
- A clear criminal record with no pending criminal cases.
Candidates residing in the West Rand area will be given preference.
Applicants must also be willing to work flexible hours, including evenings, weekends and public holidays when business requirements demand it.
Skills and Personal Attributes
Fidelity Services Group is looking for someone who demonstrates:
- Excellent organisational and time-management abilities.
- Strong attention to detail and accuracy.
- Professionalism, honesty and discretion.
- The ability to manage multiple responsibilities simultaneously.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- The confidence to work independently and take initiative.
- Good relationship-building and stakeholder management skills.
- An interest in technology, AI and digital innovation.
- The ability to work under pressure and meet strict deadlines.
- A proactive approach to identifying and improving inefficient processes.
Important Information for Applicants
This is a technology-enabled executive support position. The successful candidate will be expected to contribute to the overall efficiency of the CIO’s office rather than simply perform routine administrative duties.
Applicants should therefore demonstrate their ability to use digital tools, manage competing priorities, anticipate executive needs and maintain high professional standards.
Fidelity Services Group encourages applications from historically disadvantaged candidates and Black female candidates. Preference may be given to existing employees, with appointments based on merit.
The company reserves the right not to fill the advertised position.
How to Apply
Interested and suitably qualified candidates are encouraged to submit their applications through the official Fidelity Services Group recruitment platform.
Company: Fidelity Services Group
Position: Personal Assistant to the Group Chief Information Officer
Location: Roodepoort, Gauteng
Employment Type: Permanent
Closing Date: 12 November 2026
Apply here: Visit the official Fidelity Services Group website and navigate to its careers or vacancies section to locate the advertised position and submit your CV.
Application Advice: Before applying, ensure that your CV clearly highlights your executive administrative experience, IT environment exposure, Microsoft Office proficiency, report-writing abilities and experience using AI productivity tools.
Closing Date
12 November 2026
Applicants who do not receive feedback within 10 working days after the closing date should consider their applications unsuccessful.