Company: Herotel
Position: Office Co-ordinator
Location: Benoni Leachville, Gauteng
Employment Type: Full-Time
Industry: Telecommunications / Technology / Customer Service
Job Overview
Herotel is looking for a motivated, organised and customer-focused Office Co-ordinator to join its Commercial team in Benoni Leachville. This full-time position is suited to someone who can combine strong administrative abilities with excellent customer service and a confident approach to sales.
The successful candidate will play an important role in ensuring that the office operates efficiently while also contributing directly to the company’s commercial objectives. As the first point of contact for customers visiting the office, you will be expected to provide professional assistance, identify sales opportunities and help customers with their queries.
This is an opportunity for an individual who enjoys a varied working environment and can comfortably move between administrative responsibilities, customer support, sales activities and general office coordination.
Key Responsibilities
As an Office Co-ordinator, your responsibilities will include supporting both the day-to-day office environment and Herotel’s local sales activities.
Sales and Customer Engagement
- Work towards achieving monthly revenue targets through walk-in sales and other local sales initiatives.
- Engage with members of the local community to identify potential customers and generate new leads.
- Conduct local canvassing and support promotional activities when required.
- Follow up on leads promptly and maintain accurate records of sales activity using the company’s CRM system.
- Assist with activations, flyer distribution and community-based sales events.
- Welcome customers and visitors professionally when they arrive at the office.
- Assist customers with account-related queries and provide first-line support.
- Help customers with payments, service-related enquiries and new sales sign-ups.
- Escalate matters that cannot be resolved immediately and follow up to ensure that outstanding issues are brought to completion.
Office Administration
The Office Co-ordinator will also take responsibility for keeping the workplace organised, functional and presentable.
Duties will include monitoring office consumables, cleaning materials and kitchen supplies and ensuring that essential items are available when needed. The successful candidate will also report maintenance and repair requirements and follow up on these matters until they have been resolved.
You will help maintain a professional reception and office environment by ensuring that shared areas remain clean, neat and welcoming. The position will also involve arranging boardrooms and meeting rooms for meetings and other business activities.
In addition, you will answer incoming calls, direct callers to the appropriate staff members and accurately record and relay messages when necessary.
Minimum Requirements
Applicants should meet the following requirements:
- Grade 12 / Matric or an equivalent qualification.
- Previous experience in an office coordination, administration, customer service or similar position.
- Good working knowledge of Microsoft Office, particularly Word, Excel and Outlook.
- Strong verbal and written communication skills.
- Fluency in English and the relevant local language or languages used in the area.
- Excellent interpersonal skills and the ability to communicate confidently with customers and colleagues.
- Strong organisational skills and the ability to manage several responsibilities at the same time.
- Ability to work independently and demonstrate initiative without constant supervision.
- Good attention to detail and accuracy when completing administrative tasks.
- Reliable, punctual and professionally presented.
- A valid driver’s licence will be considered an advantage.
Who Would Be a Good Fit?
This opportunity could suit someone who enjoys interacting with people but also has a strong administrative mindset. Because the role combines customer service, sales and office management, the ideal candidate should be comfortable taking responsibility and responding to changing priorities.
You should be confident speaking to customers, able to identify opportunities and willing to take ownership of tasks from beginning to end. A positive attitude, professional approach and willingness to learn will be valuable in this position.
What Herotel Offers
Successful candidates can look forward to working in a dynamic environment with opportunities to develop their skills and gain further experience. Herotel also provides access to an internal academy designed to support employee development.
The benefits associated with the position include:
- Exposure to a dynamic workplace.
- Opportunities to develop skills through an internal academy.
- A collaborative and team-focused working environment.
- Group Risk Benefits.
- Medical Benefits.
- Health and Lifestyle Programmes.
Important Application Information
Applicants are reminded that all information submitted during the recruitment process must be true, accurate and correct.
Herotel states that preference will be given to candidates from Designated Groups, as defined by the Employment Equity Act and in accordance with the company’s Employment Equity Plan.
By submitting an application, candidates consent to the processing of their personal information for recruitment purposes in accordance with POPIA. Applicants should refer to Herotel’s Privacy Policy for further information regarding how personal information is handled.
If you do not receive feedback within 14 days of submitting your application, you should consider your application unsuccessful.
How to Apply
Interested and suitably qualified candidates can apply for the Office Co-ordinator position in Benoni Leachville through Herotel’s recruitment platform.
Applicants may use their Indeed CV/resume or apply through LinkedIn, depending on the available application option.
Position: Office Co-ordinator
Location: Benoni Leachville, Gauteng
Employment Type: Full-Time
Company: Herotel
If you have strong administrative skills, enjoy working directly with customers and are confident contributing to sales activities, this could be an excellent opportunity to grow your career within a dynamic organisation.