Company: Momentum Group
Job Title: Administrator
Reference Number: MMH260826-4
Employment Type: Permanent
Location: Sandton, Gauteng, South Africa
Department/Cluster: Momentum Corporate
Role Family: Client Services
Remote Work: Some remote work may be available
Closing Date: 2 September 2026
Administrator Job Overview
Momentum Group is looking for an experienced Administrator to join its Momentum Corporate team in Sandton, Gauteng. This is a permanent position suited to an organised and customer-focused professional with strong administration experience and a sound understanding of employee benefits.
The successful candidate will play an important role in supporting clients and intermediaries by handling queries, investigating account-related matters, maintaining accurate records and ensuring that requests are dealt with efficiently. The position requires someone who can work carefully with sensitive information, follow established procedures and manage multiple responsibilities while maintaining a high level of service.
Momentum Group operates across a range of financial services and uses brands such as Metropolitan, Momentum, Multiply, Guardrisk and Eris Property Group to provide solutions that support individuals, businesses and organisations.
Key Responsibilities
As an Administrator, you will be responsible for a variety of administrative and client-service functions within the business. Your duties will include investigating and resolving credit control accounts associated with retirement funds and premium debtors relating to risk funds.
You will also assist with various ad hoc administrative requirements. These may include preparing funds for deregistration, supporting reconstructions and dealing with JIRA-related requests.
Another important part of the position involves preparing information and responding to queries connected to annual audits and rate reviews. Accuracy and attention to detail will therefore be essential when working with financial and client information.
The successful candidate will also monitor members who are on temporary absence each month and manage divorce claims. This includes ensuring that claims are handled in accordance with applicable legislation and that all required documentation and communication are managed according to the organisation’s service standards.
Additional responsibilities include maintaining data integrity, managing records and preparing relevant reports. The Administrator will be expected to follow organisational best practices, policies, procedures and legislative requirements at all times.
You will also assist in identifying and managing potential risks, escalating matters when appropriate, and providing support to the Administration Manager as part of the organisation’s client-centric service model.
The role further involves handling customer complaints within required turnaround times, identifying appropriate solutions and recommending corrective action where necessary. Other duties may include managing claim accruals, processing refunds relating to overpaid contributions, supporting workflow-related projects and investigating and clearing JACC reports.
Minimum Requirements
Applicants interested in this Administrator position should meet the following requirements:
- Grade 12 / Matric qualification (NQF Level 4).
- 4 to 6 years of relevant work experience.
- Previous employee benefits experience is essential.
- Extensive knowledge of the relevant financial services industry and products.
- Knowledge and understanding of applicable legislation.
- Successful completion of Yenzani training is compulsory.
Because the position deals with client queries, financial information, claims and legislative requirements, candidates should be comfortable working accurately and professionally in a structured environment.
Key Skills and Competencies
Momentum Group is looking for an individual who demonstrates strong professional and interpersonal capabilities. Important competencies for this position include:
- Accountability and ownership of assigned responsibilities.
- Excellent attention to detail.
- Strong customer orientation.
- Effective communication skills and the ability to communicate with impact.
- Good organisation and planning abilities.
- The ability to work effectively as part of a team.
- Strong time-management skills.
- The ability to follow policies, procedures and organisational standards.
- Good problem-solving and investigative abilities.
Who Should Apply?
This opportunity may be well suited to an experienced administrator who has worked within the employee benefits or financial services environment and understands the importance of accurate administration, compliance and client service.
Candidates should be able to manage competing priorities, investigate issues, work with detailed information and communicate effectively with both clients and internal stakeholders.
Application Information
Position: Administrator
Reference: MMH260826-4
Location: Sandton, Gauteng
Employment Type: Permanent
Closing Date: 2 September 2026
Applicants are encouraged to carefully review the requirements before submitting an application and ensure that their qualifications and experience match the position.
Important Notice
Applicants should verify the legitimacy of this vacancy through the official Momentum Group careers platform before submitting personal information or documents. Job seekers should exercise caution when responding to recruitment advertisements and should never pay money in exchange for a job opportunity.
Momentum Group is an equal opportunity employer, and employment decisions are subject to the organisation’s applicable recruitment policies and requirements.
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