National Administrator
Fidelity Services Group – Midrand, Gauteng
Permanent Position
Closing date: 09 March 2026
Company: Fidelity Services Group
Division: Fidelity ADT
Business Unit: FADT – Gauteng
Location: National Support Office, Midrand
Employment Type: Permanent
Industry: Security and Investigations
Reports To: National Sales and Technical Manager
Role Purpose
The National Administrator provides high-level administrative, operational, and coordination support across national offices. This role ensures smooth execution of national projects, reporting, compliance processes, and communication between regional branches and head office. The position requires strong organisation skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.
Key Responsibilities
Administrative Support
Provide comprehensive administrative support to the national management team. Prepare correspondence, presentations, minutes, and reports as required. Maintain national filing, documentation systems, and record-keeping protocols. Manage calendars, appointments, and national meeting schedules.
Operational Coordination
Coordinate activities between branches, regional managers, and national stakeholders. Assist with national project rollout, tracking progress, and ensuring deadlines are met. Support operational reporting: daily, weekly, monthly, and ad-hoc reports. Maintain up-to-date national databases, trackers, and dashboards.
Communication and Liaison
Act as a central point of contact for national enquiries. Facilitate communication between head office and regional teams. Draft and distribute national memos, announcements, and communications.
Compliance and Governance
Ensure national documentation aligns with internal policies and regulatory requirements. Assist in audit preparation and provide required supporting documentation. Track compliance submissions from regional offices and follow up on outstanding items.
Data and Reporting
Compile accurate reports for management decision-making. Analyse data trends, identify gaps, and raise concerns to national leadership. Maintain KPI dashboards and ensure branch submissions are accurate and on time. Standardise the WAR document format, ensuring all data is pulled from approved reports and sources. Incorporate Product KPI data into WAR documents for consistency and accurate reporting.
Meeting Coordination
Schedule national meetings, compile agendas, attend, and take detailed minutes. Follow up on action items and ensure deadlines are adhered to. Arrange logistics including venues, virtual links, documentation, and catering if required.
Minimum Requirements
Educational Qualifications
Matric or Grade 12 is essential.
Diploma or Certificate in Office Administration, Business Administration, or related field is advantageous.
Work Experience
Three to five years experience in an administrative or coordinator role.
Experience working in national or multi-branch environments is advantageous.
Experience in the security or operations industry is advantageous.
Skills and Competencies
Strong administrative and organisational skills
Excellent written and verbal communication skills
High level of accuracy and attention to detail
Proficient in MS Office Suite including Excel, Word, Outlook and PowerPoint
Ability to handle confidential information with professionalism
Strong problem-solving and time-management abilities
Capacity to work under pressure and meet strict deadlines
Professional and customer-focused approach
Personal Attributes
Proactive and self-driven
Reliable and consistent in performance
Strong interpersonal skills
Solution-oriented mindset
Ability to work independently and collaboratively as part of a national team
Key Performance Indicators
Accuracy and timeliness of reports and documentation
Compliance submissions completed and maintained
Efficient coordination of national activities
Effective communication and follow-through on action items
High-quality administrative support to leadership
Working Environment
The National Administrator is based at the National Support Office in Midrand and reports directly to the National Sales and Technical Manager. The role requires daily engagement with regional managers, branch administrators, and executive leadership. Tools used include MS Office Suite, internal databases, KPI dashboards, and reporting software.
How to Apply
Interested candidates who meet the requirements should submit their CV before the closing date of 09 March 2026.
Prepare an updated CV highlighting administrative experience. Include a brief cover letter outlining suitability for the role. Submit applications through the Fidelity Services Group careers portal.
Only shortlisted candidates will be contacted. If you do not hear from us within two weeks of the closing date, please consider your application unsuccessful.
Fidelity Services Group is an equal opportunity employer. Preference will be given to candidates from designated groups in line with our Employment Equity plan.
📢 Join Our WhatsApp Channel