Job Posting: Logistics Agent – Customer Service
Location: Midrand, Gauteng
Employment Type: Permanent, Full-Time
Industry: Information Technology and Services
Job Function: Customer Service / Logistics Support
Minimum Experience: Entry Level
Closing Date: 03 March 2026
Join Our Dynamic Team at First Technology Pty Ltd
Are you passionate about helping others and fascinated by the fast-paced world of logistics? Do you possess strong problem-solving skills and a desire to build a career in a supportive, tech-driven environment?
First Technology Pty Ltd is seeking enthusiastic and motivated individuals to join our team as Logistics Agents. This is an excellent opportunity for a recent graduate or an entry-level candidate looking to kick-start their career at the intersection of customer support and logistics operations.
We are looking for go-getters who are eager to learn, grow, and contribute to a company that values service excellence. If you have a customer-centric attitude and are ready to take on new challenges, we want to hear from you.
About the Role
As a Logistics Agent, you will be the vital link between our company and our clients. You will be responsible for managing customer queries, tracking shipments, and resolving issues related to logistics and product delivery. You will work within a collaborative team environment where your communication skills and attention to detail will ensure that every customer interaction is positive and professional.
Key Responsibilities
As a Logistics Agent, your daily tasks will focus on delivering exceptional service and ensuring smooth logistical operations:
· Customer Assistance:
You will be the first point of contact for customers. You will respond to enquiries professionally and promptly, providing clear and accurate information regarding our products, services, and company policies.
· Issue Resolution:
Your ability to listen actively and analyze situations will be crucial. You will troubleshoot customer concerns related to deliveries, order statuses, and logistics, providing practical solutions efficiently while maintaining high service standards.
· Multi-Channel Communication:
You will engage with customers through various channels, including phone calls and email correspondence. Ensuring every interaction is courteous, clear, and professional is key to our brand reputation.
· Documentation and Reporting:
Accuracy is vital. You will be responsible for recording customer interactions, tracking issues, and documenting resolutions. This data supports internal reporting, helps identify trends, and improves team collaboration.
· Complaint Handling:
We understand that logistics can sometimes be stressful for customers. You will assist dissatisfied or frustrated clients with genuine empathy and professionalism, focusing on restoring their confidence and turning a negative experience into a positive one.
· Escalation Management:
While you will solve many issues independently, you will also need to recognize when a situation is beyond your scope. You will identify complex issues and escalate them to the relevant senior staff or specialized departments to ensure the best possible outcome.
· Building Customer Satisfaction:
We believe in personalized service. You will strive to build rapport with customers, understand their individual needs, and deliver experiences that make them feel valued.
· Continuous Improvement:
Your insights matter. You will be encouraged to provide feedback based on your customer interactions to help us improve our internal processes, service delivery, and even our product offerings.
Minimum Requirements
To be successful in this entry-level role, you should possess the following:
· Education: Matric / Grade 12 certificate.
· Communication: Excellent verbal and written communication skills in English. The ability to convey information clearly and effectively is essential.
· Attitude: A strong, customer-centric attitude with a genuine desire to help people.
· Problem-Solving: A natural ability to think critically and find practical solutions to challenges.
· Technical Skills: Basic computer literacy is required. You should be comfortable navigating different software applications and typing accurately.
· Mindset: A willingness to learn, adapt, and grow within the company.
Why Join First Technology Pty Ltd?
· Career Launchpad: This role is designed for entry-level talent. We provide the training and support you need to build a successful career in the IT and services sector.
· Dynamic Environment: No two days are the same. If you enjoy variety and working in a fast-paced setting, you will thrive here.
· Supportive Culture: We believe in teamwork and collaboration. You will be surrounded by experienced professionals who are invested in your success.
Ready to Apply?
If you are ready to start your career as a Logistics Agent, we encourage you to submit your CV today.
Application Deadline: 03 March 2026
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