If you are an experienced human resources professional looking to grow your career in the retail industry, Clicks Group is recruiting for a permanent HR Officer II – Store Operations (Coastal East) position. The successful candidate will be based at the company’s regional office in Pinetown, KwaZulu-Natal, supporting HR operations across the Coastal East division.

This opportunity is ideal for HR professionals with a solid background in recruitment, employee relations, payroll administration, and people management within a retail environment. The role offers the chance to work with one of South Africa’s leading retail groups while contributing to the development and success of its workforce.

Position Details

Position: HR Officer II – Store Operations (Coastal East)
Company: Clicks Group
Location: Pinetown, KwaZulu-Natal, South Africa
Employment Type: Permanent
Industry: Human Resources and Recruitment
Salary: Market-related
Employment Equity: Yes
Application Closing Date: 6 August 2026

About the Role

The HR Officer II will play an important role in supporting the division’s people strategy by delivering effective human resource services across multiple operational areas. Working closely with the Divisional HR Manager, the successful applicant will help ensure that HR policies, systems, and processes are implemented consistently while promoting employee engagement and organisational success.

The position requires someone who can build strong working relationships with employees, management, and other stakeholders while maintaining high standards of professionalism and confidentiality.

Key Responsibilities

The successful candidate will be responsible for a variety of HR functions, including:

• Supporting recruitment and selection activities to attract and retain talented employees.
• Assisting with employee training and development initiatives in line with business objectives.
• Providing support on employee relations matters while ensuring compliance with labour legislation and company policies.
• Coordinating communication between management, employees, and recognised labour representatives where required.
• Maintaining accurate HR records and ensuring all employee information is administered efficiently.
• Preparing HR reports, analysing workforce information, and providing insights to assist decision-making.
• Supporting performance management processes to encourage employee development and accountability.
• Assisting with transformation initiatives and employment equity objectives across the business.
• Responding to HR-related enquiries and delivering excellent internal customer service.
• Participating in HR projects and continuous improvement initiatives that support operational excellence.

Minimum Requirements

Applicants should possess a relevant three-year tertiary qualification in Human Resources or a related field. Qualifications such as a BA, BCom HR, BBus Science, BEd, or BSocSc are considered suitable. An Honours degree will be advantageous.

Candidates should also have:

• Previous experience in a generalist HR role within the retail sector.
• Practical knowledge of recruitment, industrial relations, payroll administration, and HR administration.
• Understanding of South African labour legislation and its practical application.
• Experience managing employee relations and disciplinary processes.
• Strong reporting and analytical abilities.
• Advanced Microsoft Excel skills.
• Experience working with SAP HCM will be an added advantage.
• Exposure to supporting employees across multiple locations will be beneficial.

Knowledge and Skills Required

The ideal applicant should demonstrate knowledge of:

• Labour legislation and employment compliance.
• Industrial relations practices.
• Recruitment and selection methodologies.
• HR administration and payroll processes.
• Learning and development principles.
• Talent management practices.
• Occupational health and safety requirements.
• Employment Equity, Basic Conditions of Employment, and Skills Development legislation.

Candidates should also possess excellent communication and interpersonal skills, strong problem-solving ability, attention to detail, customer service orientation, conflict resolution skills, and the ability to build productive relationships across all organisational levels.

Personal Competencies

Clicks Group is seeking individuals who can:

• Deliver high-quality results consistently.
• Build positive relationships with customers and colleagues.
• Adapt to changing business needs.
• Work effectively within a team.
• Follow company procedures while maintaining professional standards.

Why Consider This Opportunity?

Joining Clicks Group offers HR professionals the opportunity to contribute to one of South Africa’s most recognised retail organisations. The successful candidate will gain exposure to a broad range of human resource functions while helping drive employee development, operational efficiency, and business performance within a dynamic retail environment.

Professionals who enjoy working in a fast-paced environment, solving people-related challenges, and supporting organisational growth may find this position particularly rewarding.

How to Apply

Interested candidates should submit their applications before the 6 August 2026 closing date through the official Clicks Group careers portal. Early applications are encouraged, as recruitment processes may begin before the closing date.

Only applicants who meet the minimum requirements and are shortlisted will normally be contacted regarding the next stages of the recruitment process.

📢 Join Our WhatsApp Channel