Company: Momentum Group
Job Title: Front Office Administrator
Reference Number: MMH260818-16
Employment Type: Permanent
Role Family: Client Services
Business Cluster: Momentum Corporate
Location: Cape Town, Western Cape, South Africa
Remote Opportunity: Some of the time
Closing Date: 25 August 2026
Job Overview
Momentum Group is looking for a professional and customer-focused Front Office Administrator to join its Momentum Corporate team in Cape Town. This permanent position is suited to an organised administrator who enjoys working with clients, resolving queries and providing efficient support in a professional business environment.
The successful candidate will play an important role in delivering a positive experience to clients, members, employers, brokers and other stakeholders. The position involves managing enquiries received through different communication channels, ensuring requests are handled accurately and within agreed service levels, and providing reliable administrative support.
The role also has a strong digital focus. The successful applicant will assist employers and members in using relevant digital platforms and may be required to provide training, guidance and ongoing support to users. A key objective is to encourage self-service solutions and reduce unnecessary manual administration, helping improve efficiency and the overall customer experience.
Key Responsibilities
The Front Office Administrator will be responsible for handling incoming client enquiries through telephone calls, emails and other approved communication channels. You will be expected to take ownership of service requests, provide accurate information and ensure queries are resolved efficiently.
Your responsibilities will include:
- Responding to client and intermediary enquiries professionally and promptly.
- Taking responsibility for customer requests from initial contact through to resolution.
- Resolving basic enquiries within agreed Service Level Agreements (SLAs).
- Providing first-contact assistance for member and service-provider queries.
- Escalating complex matters to the relevant teams when required and following up until the issue has been resolved.
- Capturing client and member information accurately on company systems.
- Completing and maintaining required documentation correctly.
- Filing records and ensuring information can easily be accessed by authorised team members.
- Assisting clients and stakeholders with Momentum Corporate products, processes and services.
- Promoting the use of digital solutions and self-service platforms.
- Providing training and support to employers using the Employer Portal and members using relevant digital services, applications and platforms.
- Identifying opportunities to reduce manual administrative processes.
- Ensuring all interactions are handled fairly and in line with customer-service principles.
- Following company policies, procedures, legislative requirements and compliance standards.
- Identifying potential risks and escalating them appropriately.
- Reporting process or system problems that may negatively affect service delivery.
- Helping reduce complaints, unnecessary escalations, rework and operational losses.
- Building positive working relationships with clients, brokers, internal departments and external stakeholders.
- Supporting colleagues by sharing knowledge and information about processes and systems.
- Keeping up to date with product developments, industry requirements and relevant legislation.
- Contributing ideas that can improve processes, efficiency and the client experience.
Minimum Requirements
Applicants should meet the following requirements:
- Matric / Grade 12 or equivalent qualification.
- 3–5 years’ experience in an Employee Benefits administration environment.
- Previous client service experience.
- Good working knowledge of MS Word, Excel, PowerPoint and Microsoft Teams.
- Knowledge of the relevant industry, products and applicable legislation.
- Strong written and verbal communication skills.
- Ability to work accurately with administrative information and documentation.
- Being bilingual in English and Afrikaans or an African language will be an advantage.
Skills and Competencies
Momentum Group is looking for someone who is customer-focused, dependable and comfortable working in a fast-paced service environment. Attention to detail is important because the role requires accurate information capturing, documentation and communication.
The ideal candidate should demonstrate:
- Excellent customer and client-service orientation.
- Strong attention to detail.
- Good planning and organisational abilities.
- Accountability and ownership of assigned tasks.
- Adaptability when dealing with changing requirements.
- Strong verbal and written communication.
- Effective teamwork and collaboration.
- Good problem-solving and decision-making abilities.
- A willingness to learn and continuously improve.
- Confidence when assisting clients with digital platforms and processes.
About Momentum Group
Momentum Group operates through well-known client-facing brands including Metropolitan and Momentum, alongside specialist businesses such as Multiply, Guardrisk and Eris Property Group. The group provides financial and related solutions designed to help individuals, businesses and organisations achieve their financial objectives, protect what matters to them and plan for the future.
How to Apply
If you meet the requirements and are interested in building your career in client services and administration, applications should be submitted before the closing date.
Closing Date: 25 August 2026
Reference: MMH260818-16
Location: Cape Town, Western Cape
Employment Type: Permanent
Important Notice: Applicants should verify the legitimacy of this vacancy and submit their application through the official Momentum Group careers platform. Do not pay anyone to apply for a job or to secure employment.
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