The Department of Employment and Labour is inviting applications from suitably qualified South Africans for two Client Service Officer: IES positions in KwaZulu-Natal. This recruitment drive offers an excellent opportunity for candidates who have completed Grade 12 and are interested in beginning a career in the public service.
No previous work experience is required, making these vacancies ideal for matriculants and entry-level job seekers who want to gain valuable experience in client service, administration, and government operations.
Successful applicants will work at Labour Centres where they will assist members of the public by providing information, responding to enquiries, and supporting the delivery of employment-related services.
Job Overview
Position: Client Service Officer: IES
Employer: Department of Employment and Labour
Number of Posts: 2
Employment Type: Permanent Government Position
Salary: R280 278 per annum
Province: KwaZulu-Natal
Closing Date: 17 August 2026
Available Vacancies
The Department has advertised the following positions:
Ladysmith Labour Centre
- Number of Posts: 1
- Location: Ladysmith, KwaZulu-Natal
- Reference Number: HR4/4/7/3
Richards Bay Labour Centre
- Number of Posts: 1
- Location: Richards Bay, KwaZulu-Natal
- Reference Number: HR4/4/7/11
Applicants should ensure they use the correct reference number when submitting their applications.
Salary
The successful candidates will receive an annual salary of:
R280 278 per annum
This salary package is attached to the Client Service Officer: IES position within the Department of Employment and Labour.
Minimum Requirements
To qualify for these vacancies, applicants must have:
- Grade 12 (Matric)
- No previous work experience required
These positions provide an excellent opportunity for individuals seeking their first formal employment within the South African public service.
Knowledge Requirements
Candidates should have a basic understanding of, or be willing to learn about:
- South African labour legislation
- Employment-related regulations
- International Labour Organization (ILO) conventions
- Public Service Act
- Public Service Regulations
- Departmental policies and operational procedures
- Batho Pele Principles
- Government service delivery standards
A willingness to develop knowledge of labour services and government processes will be an advantage.
Required Skills and Competencies
The Department is looking for applicants who possess the following abilities:
- Good interpersonal skills
- Professional customer service
- Strong verbal and written communication
- Computer literacy
- Administrative skills
- Telephone communication skills
- Interviewing skills
- Ability to solve problems effectively
- Ability to interpret legislation and procedures
- Confidence when assisting members of the public
- Good organisational skills
- Professional conduct under pressure
Successful candidates should enjoy working with people and be able to provide courteous and efficient service to clients.
Main Responsibilities
The appointed Client Service Officers will serve as the first point of contact for visitors to the Labour Centre.
Daily duties will include:
- Welcoming clients and assisting them at the service desk
- Providing information regarding employment and labour-related services
- Assisting clients with enquiries relating to the Employment Services system
- Handling client complaints in accordance with departmental procedures
- Providing accurate guidance on available services
- Capturing and maintaining client information where required
- Performing general office administration
- Supporting awareness campaigns and information sessions
- Assisting with the smooth delivery of services at the Labour Centre
- Maintaining professional service standards at all times
The role requires excellent communication skills and a commitment to providing quality public service.
Ideal Candidate
This opportunity may be suitable for applicants who:
- Have recently completed Grade 12
- Are looking for their first government job
- Enjoy helping members of the public
- Have strong communication skills
- Are organised and responsible
- Can work professionally in an office environment
- Want to build experience in public administration
Employment Equity
The Department encourages applications from designated employment equity groups. In particular, applications from:
- Indian males
- Indian females
- White males
- White females
- Persons living with disabilities
are encouraged.
All suitably qualified candidates who meet the advertised requirements are welcome to apply.
Application Instructions
Applicants should:
- Use the correct reference number for the vacancy they are applying for.
- Submit applications to the appropriate Labour Centre.
- Ensure all required supporting documents are included.
- Provide accurate contact information.
- Submit applications before the closing date.
Applications that are incomplete, submitted late, or sent to the incorrect Labour Centre may not be considered.
Ladysmith Labour Centre Application Details
Reference Number: HR4/4/7/3
Postal Address:
Deputy Director
Ladysmith Labour Centre
Private Bag X9926
Ladysmith
3370
Hand Delivery Address:
35 Keate Street
Ladysmith
Email: JobsKZN5@labour.gov.za
Enquiries: 036 638 1900
Richards Bay Labour Centre Application Details
Reference Number: HR4/4/7/11
Postal Address:
Deputy Director
Richards Bay Labour Centre
Private Bag X20033
Empangeni
3880
Hand Delivery Address:
11 Lira Rink Road
Richards Bay
Email: Jobs-KZN28@labour.gov.za
Enquiries: 035 780 8708
Why Apply?
These Client Service Officer vacancies offer an excellent opportunity for individuals who want to start a career in government while gaining valuable experience in customer service, administration, labour legislation, and public sector operations.
Working in a Labour Centre provides practical exposure to government service delivery and allows employees to develop transferable skills that can support future career growth within the public service.
If you meet the minimum requirements, submit your application before 17 August 2026 to be considered for one of these rewarding opportunities.
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