Excellerate JHI Careers: Debtors Administrator Position in Umhlanga
Industry: Real Estate Services
Location: Umhlanga, KwaZulu-Natal
Employment Type: Permanent
Experience Level: Mid-Senior
Application Deadline: 12 March 2026
Join a Premier Real Estate Services Leader
Excellerate JHI stands at the forefront of the real estate services industry, combining international standards with deep-rooted local expertise to deliver exceptional property solutions across South Africa. As a trusted advisor to property owners and occupiers, we specialize in comprehensive property strategies, asset development, acquisition, leasing, valuation, and management. Our commitment to quality excellence and innovative thinking has established us as an industry benchmark.
When you join Excellerate JHI, you become part of a forward-thinking organization that celebrates entrepreneurial spirit and rewards exceptional performance. We provide an environment where talented property professionals collaborate, leverage unparalleled resources, and pursue meaningful career advancement opportunities. Your contributions will be recognized, encouraged, and celebrated throughout your professional journey with us.
Career Opportunity: Debtors Administrator
We are currently seeking a meticulous and experienced Debtors Administrator to join our dynamic team in Umhlanga. This pivotal role focuses on managing rental collections, ensuring healthy cash flow, and maintaining comprehensive control over all debtors’ accounts. The successful candidate will play a crucial role in fostering strong, long-term relationships with both tenants and client managers.
Key Responsibilities
Financial Management and Allocations
· Process accurate bank allocations and journals to ensure correct payment applications
· Investigate, report, and efficiently resolve credit balance queries
· Compile comprehensive monthly disbursement packs including invoices, adjustments, and utility schedules
· Monitor daily cash flow of incoming and outgoing payments
· Process landlord payments as required by operational needs
Arrears Management and Collections
· Conduct professional telephonic and email collections while maintaining detailed arrears reports
· Document clear action plans for all collection activities
· Issue internal Final Demand Letters in accordance with established procedures
· Liaise effectively with attorneys regarding landlord-directed legal actions
· Recommend appropriate summons and legal proceedings when necessary
· Follow up diligently on attorney accounts to ensure timely resolution
· Negotiate viable payment plans and acknowledgements of debt with tenants
Tenant Relations and Legal Coordination
· Manage deposit refunds and process interest reversals where applicable
· Process legal invoices accurately and recover costs from tenant accounts
· Ensure timely payments to attorneys while maintaining proper documentation
· Maintain accurate tenant master data including addresses and contact information in SAP
· Foster positive tenant relationships while ensuring compliance with payment obligations
Utilities Administration
· Upload consumption slips to designated portals before statement runs
· Reconcile utility charges against DA Metering schedules with precision
· Adjust pre-billing reports as necessary to reflect accurate charges
· Manage diesel recoveries including journal processing and finance coordination
· Ensure timely distribution of tenant statements and utility advices
Reporting and Compliance
· Collect monthly tenant turnover figures and compile comprehensive schedules
· Prepare detailed landlord packs and EXCO submissions
· Generate weekly arrears reports meeting strict deadline requirements
· Produce accurate landlord reports for management review
· Ensure compliance with all reporting standards and regulatory requirements
Candidate Requirements
Non-Negotiable Qualifications
· Matric certificate with Accountancy as a subject – essential foundational knowledge
· Minimum 2 years relevant experience in rent collection or debtors management
· Strong technical aptitude with proven systems proficiency
· Computer literacy including advanced MS Office skills (Excel proficiency required)
· SAP experience will be advantageous
Essential Competencies
· Exceptional administration and organizational abilities
· Strong numerical accuracy and attention to detail
· Excellent communication skills for professional tenant interactions
· Problem-solving mindset with negotiation capabilities
· Ability to work under pressure while meeting strict deadlines
· Customer service orientation with relationship-building focus
Why This Role Matters
The Debtors Administrator position at Excellerate JHI represents a critical function within our property management operations. Effective rental collection ensures sustainable cash flow for property owners while maintaining positive tenant relationships. Your work will directly impact the financial health of diverse property portfolios and contribute to client satisfaction across our real estate portfolio.
This role offers exposure to comprehensive property management processes, from financial administration to legal coordination, providing valuable experience for career growth within the real estate sector. You will work alongside experienced property professionals who share knowledge and support your professional development.
Our Commitment to Diversity
Excellerate JHI is dedicated to building a diverse and inclusive workforce that reflects the communities we serve. We strive for equitable representation across all levels of our organization. Preference may be given to suitably qualified candidates identified in our employment equity plan. We strongly encourage persons with disabilities to apply and contribute their unique perspectives to our team.
Application Process
Position: Debtors Administrator
Location: Umhlanga, KwaZulu-Natal
Closing Date: 12 March 2026
Ready to advance your career with a leading real estate services provider? Submit your CV today through our official careers portal. Join Excellerate JHI and become part of a team that sets the standard for property excellence in South Africa.
Excellerate JHI – combining global standards with local expertise to create high-performance real estate solutions.
This position offers an exciting opportunity for a dedicated finance professional to make a meaningful contribution to South Africa’s premier real estate services company. Apply before 12 March 2026 to be considered for this rewarding career opportunity.
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