Company: Motus Corporation – Europcar
Division: Rental
Position: Claims Administrator
Location: 16 Ernest Oppenheimer Avenue, Bruma, Johannesburg, Gauteng
Employment Type: Permanent
Industry: Automotive / Car Rental
Functional Area: Customer Service
Reference: REF20182
Posted: 13 August 2026
Closing Date: 20 August 2026
About the Opportunity
Europcar, part of Motus Corporation’s Rental division, is looking for a capable and customer-focused Claims Administrator to join its team in Bruma, Johannesburg. This opportunity is suited to an organised professional who enjoys investigating customer queries, resolving complaints, managing documentation and ensuring that administrative processes are completed accurately and within required service levels.
The successful candidate will play an important role in supporting the claims administration function by investigating claim-related matters, communicating with customers and internal stakeholders, preparing supporting documentation and processing approved credits and refunds. The role requires someone who can remain professional under pressure while handling potentially sensitive customer concerns.
Key Responsibilities
As a Claims Administrator, you will be responsible for managing a variety of customer and claims-related administrative activities. Your responsibilities will include:
- Handling complaints received from both internal and external stakeholders, including complaints submitted through social media channels, while helping protect the company’s reputation.
- Receiving, investigating, resolving and communicating outcomes relating to claims, queries and credit requests.
- Escalating matters appropriately when additional investigation, approval or management intervention is required.
- Managing several mailboxes and ensuring that customer communications and queries are addressed within applicable service-level requirements, generally within 24 to 72 hours.
- Retrieving relevant information and conducting detailed investigations into disputed or queried claims.
- Preparing comprehensive query packs for management assessment and decision-making.
- Reviewing customer queries to identify recurring issues, trends and opportunities for corrective action.
- Compiling supporting claim documentation and preparing requests relating to customer credits and refunds.
- Processing approved credit notes on the company’s Impress system, including matters relating to claims, salvages and third parties.
- Preparing daily, weekly and monthly reports to monitor outstanding complaints, claim queries, customer-specific matters and credit-note activity.
- Scanning, indexing and maintaining claim query documentation on the OnBase system.
- Reviewing claim histories and identifying relevant trends through Payment24.
- Maintaining accurate records and ensuring that all administrative processes are completed thoroughly and timeously.
Minimum Requirements
Applicants should meet the following essential requirements:
- Matric or equivalent qualification at NQF Level 4.
- At least two years’ experience in claims administration and/or the car rental industry.
- Intermediate computer skills with practical knowledge of Microsoft Excel, Word, PowerPoint and Outlook.
- Strong administrative ability and a methodical approach to handling information.
- Excellent verbal and written communication skills.
- The ability to investigate issues logically and reach sound, well-reasoned conclusions.
- Strong attention to detail, particularly when working with claims documentation and financial adjustments.
- The ability to manage competing priorities and meet deadlines in a busy environment.
A relevant NQF Level 5 qualification will be advantageous.
Experience with Europcar or other relevant in-house systems, particularly Impress, OnBase and Payment24, will also be beneficial.
Skills and Competencies
The ideal candidate should demonstrate excellent interpersonal and administrative capabilities. Strong customer service skills are essential, as the position involves communicating with customers and stakeholders regarding potentially sensitive claims and financial matters.
You should be able to explain company procedures clearly and professionally, even when dealing with frustrated customers or challenging circumstances. Negotiation skills, emotional intelligence and self-regulation will help you manage difficult conversations constructively.
The role also requires:
- Excellent communication and social skills.
- Strong organisational and administrative capabilities.
- Scrupulous attention to detail.
- Effective time-management skills.
- The ability to work accurately under pressure.
- Resilience when dealing with challenging queries.
- Sound judgment and logical problem-solving ability.
- The ability to work independently while contributing positively to a team.
- A professional approach when communicating with customers, colleagues, management and other stakeholders.
- Commitment to providing timely and accurate feedback.
Personal Attributes
Europcar is seeking an individual who is committed, professional, resilient and collaborative. A strong team-player mentality is important, alongside the emotional maturity required to deal respectfully with different customers and stakeholders.
The successful applicant should take ownership of assigned queries, follow matters through to resolution and maintain high standards even when working with large volumes of information or tight service-level deadlines.
Why This Role Matters
Claims administration is an important part of the customer experience in the vehicle rental environment. Accurate investigations, timely communication and properly documented outcomes can make a significant difference to customer satisfaction and the company’s operational efficiency.
This position therefore offers an opportunity for an experienced administrator to contribute directly to customer service quality while developing further expertise in claims, reporting, credit administration and automotive rental operations.
Application Information
Position: Claims Administrator
Reference: REF20182
Company: Motus Corporation – Europcar
Location: Bruma, Johannesburg, Gauteng
Employment: Permanent
Closing Date: 20 August 2026
Candidates who meet the minimum requirements and have experience in claims administration or car rental are encouraged to submit their CV before the closing date.
Apply through the Europcar/Motus Corporation recruitment platform and quote reference REF20182.
Please ensure that your CV clearly demonstrates your relevant claims, customer service, administrative and Microsoft Office experience.