Company: Momentum Group
Position: Client Service Administrator: Pensioner Payroll
Reference Number: MMH260813-12
Employment Type: Permanent
Department: Client Services – Momentum Corporate
Location: Sandton, Gauteng
Remote Work: Some of the time
Closing Date: 21 August 2026
Job Overview
Momentum Group is looking for a dedicated and detail-oriented Client Service Administrator: Pensioner Payroll to join its Client Services team in Sandton, Gauteng.
The successful candidate will be responsible for providing efficient pensioner payroll administration while delivering professional and responsive service to pensioners, clients, intermediaries, trustees and other stakeholders. The role requires someone who can work accurately with sensitive financial and personal information, manage administrative processes and resolve client queries within agreed service-level standards.
This position is particularly suited to an experienced employee benefits administrator who understands pension and annuity administration and is comfortable working with payroll-related transactions, client records, reconciliations and compliance requirements.
Momentum Group operates through well-known financial services brands, including Metropolitan and Momentum, providing financial solutions that assist individuals, businesses and organisations with saving, protection, investments, employee benefits and long-term financial planning.
Minimum Requirements
Applicants interested in this opportunity should meet the following requirements:
- Matric or an equivalent qualification.
- At least 5 years of experience in employee benefits.
- Experience in pensioner or annuity payroll administration will be advantageous.
- Strong knowledge of the employee benefits industry.
- Good understanding of relevant financial services legislation, policies and compliance requirements.
- Strong administrative and organisational abilities.
- Excellent verbal and written communication skills.
- Good computer and systems literacy.
- High level of accuracy and attention to detail.
- Ability to work independently while contributing effectively within a team.
Key Responsibilities
The successful candidate will assist with the administration and maintenance of pensioner records, ensuring information such as banking details, addresses, medical aid information and member transactions remains accurate and up to date.
The role will also involve supporting monthly pensioner payroll activities, including annuity updates, basic reconciliations, data corrections and checks required before payment runs. Accuracy is essential because payroll errors can directly affect pensioner payments and financial reporting.
The administrator will handle routine client service requests and respond to pensioners and intermediaries through telephone, email and written communication. Queries should be investigated and resolved efficiently, with more complex matters escalated to senior administrators or management when necessary.
Additional duties include conducting proof-of-existence checks, following up on outstanding documentation and assisting with routine death-related administration, such as stopping payments and requesting the necessary supporting documents.
The successful candidate may also assist with medical aid billing administration, monthly checks, audit preparation, year-end processes and maintaining accurate records and registers.
Client Service
A major part of the position is ensuring pensioners receive professional, accurate and timely assistance.
The administrator will be expected to:
- Respond to client enquiries within agreed service-level agreements.
- Resolve routine queries as efficiently as possible.
- Provide clear and complete feedback to clients.
- Handle telephone calls professionally.
- Manage email and mailbox requests.
- Distribute payslips, tax certificates, increase letters and other relevant communications.
- Maintain positive relationships with pensioners, trustees, intermediaries and internal stakeholders.
- Take ownership of complaints and ensure appropriate follow-up.
- Escalate complex matters correctly and track them through to resolution.
- Manage client expectations while maintaining high service standards.
The position requires a strong customer-service mindset and the ability to deal with sensitive pension-related matters professionally and respectfully.
Financial and Compliance Responsibilities
Because the position involves pensioner payroll, financial accuracy and compliance are critical. The successful applicant will be expected to process transactions correctly, assist with reconciliations and support accurate financial reporting.
The administrator must follow internal controls, tax requirements, governance procedures and relevant legislation. Any discrepancies or potential financial risks must be identified and escalated promptly.
The role will also contribute to audit readiness by keeping documentation and records complete and accurate.
Skills and Competencies
Momentum Group is seeking a candidate who demonstrates:
- Excellent attention to detail.
- Strong planning and organisational skills.
- Professional telephone and email communication.
- Accountability and ownership.
- A strong client-service orientation.
- Teamwork and collaboration.
- Problem-solving ability.
- Good administrative discipline.
- Ability to work accurately under deadlines.
- Willingness to learn and continuously improve industry knowledge.
Why This Opportunity Matters
This is an opportunity for an experienced employee benefits professional to join a major financial services organisation in a permanent capacity. The successful candidate will play an important role in ensuring pensioners receive accurate payments and reliable support while helping maintain high operational, compliance and client-service standards.
Applicants should carefully review the requirements before applying, particularly the minimum five years of employee benefits experience, as this is a key requirement for the position.
Closing Date: 21 August 2026
Reference: MMH260813-12
Location: Sandton, Gauteng
Position Type: Permanent
Important: Applicants should verify the legitimacy of the vacancy and apply through Momentum Group’s official careers platform.