Job Overview
The Gauteng Department of Health is inviting applications from suitably qualified and experienced candidates for three Client Information Clerk positions at Tembisa Provincial Tertiary Hospital. The posts form part of the Corporate Services Directorate and offer an opportunity for an organised, service-oriented individual to contribute to the effective communication and information services of a busy public healthcare facility.
The successful candidates will serve as an important point of contact for hospital staff, patients, visitors and other stakeholders. The role requires someone who is confident communicating by telephone, able to manage information accurately, and capable of remaining professional and calm while working in a fast-paced environment.
Position Details
- Employer: Gauteng Department of Health
- Position: Client Information Clerk
- Directorate: Corporate Services
- Number of Posts: 3
- Reference Number: refs/056037
- Location: Tembisa Provincial Tertiary Hospital
- Salary: R237,453 – R279,708 per annum, plus applicable government benefits
- Closing Date: 14 August 2026
- Enquiries: Mr. S. Baloyi – 011 923 2093
Minimum Requirements
Applicants must have a Matric certificate or an NQF Level 4 qualification, together with a computer literacy certificate. In addition, candidates are required to have at least 18 months’ experience working in a hospital help desk environment.
The Department is looking for candidates with strong communication and interpersonal abilities who can interact professionally with different groups of people. Because the position operates within a healthcare environment, applicants must understand the importance of confidentiality and demonstrate the ability to deal responsibly with sensitive information.
Candidates should be comfortable working as part of a team and performing effectively under pressure, particularly in an environment where circumstances and priorities can change. The position may involve shift work, making flexibility an important requirement.
Good telephone etiquette is essential. Applicants should also be fluent in English and able to communicate in other languages, as multilingual communication can be valuable when assisting members of the hospital community.
A strong understanding of the Batho Pele Principles is expected, together with the ability to put these principles into practice when dealing with internal and external clients.
Key Responsibilities
The appointed Client Information Clerks will provide essential telephone and information support to the hospital. Their duties will include maintaining and updating the doctors’ call roster on a daily basis and ensuring that information is recorded accurately.
The successful candidates will handle incoming telephone calls, answer enquiries, transfer callers to the correct extensions and make telephone calls on behalf of staff members when required. They will also be responsible for taking messages and maintaining appropriate records to ensure that important information reaches the intended recipient.
The position will involve responding to general enquiries from both internal and external users. Professional, courteous and efficient service will therefore be an important part of the role.
Other responsibilities include reporting telephone faults to the relevant supervisor and ensuring that the hospital’s switchboard equipment is handled correctly. The successful candidate will also assist with communicating messages to the hospital community through the SMS platform.
Application Information
Applications must be submitted strictly online through the Gauteng Provincial Government’s E-Recruitment portal at jobs.gauteng.gov.za. Hand-delivered, faxed or emailed applications will not be accepted.
Applicants must submit a fully completed and signed new Z83 application form, together with a recently updated and comprehensive CV. Failure to provide the required Z83 form and detailed CV may result in the application being disqualified.
The Z83 form can be obtained from a Public Service Department or through the Department of Public Service and Administration website.
Shortlisted applicants will be contacted by Human Resources and may be required to provide certified copies of qualifications and other relevant documentation, with certification not older than six months, on or before the interview.
Applicants who hold foreign qualifications must have them evaluated by the South African Qualifications Authority (SAQA) and provide the relevant evaluation certificate.
Important Selection Information
Candidates should be aware that the selection process may include personnel suitability checks. These may cover criminal records, citizenship, social media, credit records, qualifications and previous employment.
Where applicable, shortlisted candidates may also be required to complete a skills or knowledge assessment. The recommended candidate may be subjected to Medical Surveillance in accordance with the Occupational Health and Safety Act.
The Gauteng Department of Health states that it is committed to promoting representivity in the Public Service and encourages women and people with disabilities to apply. The Department reserves the right not to fill the advertised posts.
How to Apply
Interested and suitably qualified candidates should submit their applications online via the Gauteng Provincial Government E-Recruitment portal before the closing date of 14 August 2026.
For assistance with online applications, applicants may contact healthjobqueries@gauteng.gov.za.
Please note that due to the anticipated volume of applications, individual acknowledgement of applications will not be provided. If an applicant does not receive communication within three months after the closing date, they should consider their application unsuccessful.
Closing Date: 14 August 2026
This is a suitable opportunity for candidates with hospital help desk experience who have strong communication skills, good telephone etiquette and a commitment to delivering professional client service in a public healthcare environment.