Job Title: Branch Administrator (Specialized Services)
Location: Roodepoort, Gauteng (Helderkruin)
Employment Type: Permanent, Full-Time
Closing Date: 04 March 2026
Join the Fidelity Services Group Team
Fidelity Services Group, a market leader in the Security and Investigations industry, is seeking a highly organized and detail-oriented Branch Administrator to join our Specialized Services Division in Helderkruin. This is more than just an administrative role; it is a pivotal position that ensures the smooth operational and financial heartbeat of our branch.
If you are a proactive problem-solver with a strong background in administration, payroll, and financial management, we want to hear from you. Reporting directly to the General Manager, you will be the key liaison between the branch and the group, ensuring compliance, efficiency, and excellence in all administrative functions.
The Role
As the Branch Administrator, you will be the backbone of our Helderkruin operations. You will oversee a diverse range of responsibilities spanning Human Resources, Finance, and general administration. Your ability to manage multiple priorities—from payroll accuracy to asset management—will directly contribute to the success of our branch and the safety of our operations.
Key Responsibilities: What You Will Do
· Payroll & HR Administration (Essential):
· Manage the full payroll function, ensuring all salary-related concerns are handled with accuracy and confidentiality.
· Oversee the employee lifecycle, including onboarding new hires, processing terminations, and managing personnel files.
· Handle Pension and Provident Fund submissions and assist with UIF documentation.
· Financial & Billing Management (Critical):
· Take ownership of branch financial actions, including critical billing and finance functions.
· Manage the Petty Cash system, ensuring accurate reconciliations and submissions.
· Support the Branch Manager with financial reporting and cost-control measures.
· Operational Support & Compliance:
· Ensure the daily booking and accurate allocation of Security Officers on the Posting Sheet.
· Act as the key correspondent between the branch and the Group, ensuring a smooth flow of information.
· Manage all branch assets and oversee facilities services, maintenance, and tradespersons.
· Prepare and present weekly, monthly, and quarterly reports to Managers and Executives.
· Coordinate and ensure full branch compliance with company policies and audit requirements.
· General Administration:
· Serve as the first point of contact for departmental inquiries, managing emails, calls, and correspondence professionally.
· Implement and adhere to all company policies and procedures.
· Support Senior Managers and Executives with ad-hoc projects and tasks as required.
What You Bring to the Team (Qualifications & Experience)
To succeed in this role, you will need a blend of formal education and practical experience:
· Education: Grade 12 / Matric Certificate is essential. A tertiary qualification in Administration, Finance, or HR will be a distinct advantage.
· Experience: A minimum of 3-5 years of experience in a similar administrative environment.
· Technical Skills:
· Payroll: Proven experience managing payroll is non-negotiable.
· Software: Computer literate with strong proficiency in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook). Experience with SAP will be highly advantageous.
· Financial Acumen: Strong financial knowledge and experience with billing and reconciliations are critical.
Core Competencies & Personal Attributes
We are looking for a professional who embodies our values of integrity and excellence:
· Professionalism: Must maintain a corporate standard of dress and possess a strong command of the English language.
· Attitude: A highly motivated, positive, and enthusiastic individual who thrives under pressure.
· Integrity: Must have a clear criminal record and be trustworthy to handle sensitive information.
· Independence: Strong organizational skills with the ability to work independently and manage deadlines effectively.
· Communication: Excellent interpersonal skills to liaise professionally with personnel at all levels, from Security Officers to Executives.
Additional Requirements
· Transport: Must have own reliable transport.
· Residency: Candidates should reside within the West Rand or surrounding areas to ensure reliable commuting.
Why Join Fidelity Services Group?
Fidelity Services Group is committed to the continuous development of our human capital. We support global fair practice and business ethics, fostering a diverse and inclusive workplace. We encourage Historically Disadvantaged Candidates and Disabled Candidates to apply, as we believe a diverse workforce is key to our success.
Ready to take the next step in your career? Apply now to become a vital part of the Fidelity Services Group team.
Note: While preference is given to existing employees, all appointments are made purely on merit. If you do not hear from us within 10 working days of the closing date, please consider your application unsuccessful. We reserve the right not to fill this position.
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