AVBOB is inviting applications from customer-focused and dependable individuals for a Clerk position within its Call Centre team in Centurion, Gauteng. This temporary opportunity is suited to candidates who have experience in the life insurance industry and are confident when assisting clients with policy-related enquiries and administrative matters.
The successful candidate will join an established organisation that places strong emphasis on employee development, service excellence and professional standards. The role requires someone who can work independently, communicate effectively with clients and accurately handle sensitive policy information.
Job Details
Position Clerk Company AVBOB Reference Number 446TEMP04 Location Centurion, Gauteng Employment Type Temporary Work Level Junior Salary Market Related Employment Equity Yes Posted 21 August 2026
About the Position
The Clerk will form part of the Call Centre function and will be responsible for responding to policy enquiries and assisting clients with a range of insurance-related requests. The position combines customer service, administration, policy maintenance and follow-up activities.
Because the role involves providing policy information and processing certain policy changes, accuracy, confidentiality and compliance with established procedures are essential. The successful applicant should therefore be comfortable working with client information, following verification processes and recording important information correctly on the relevant systems.
Key Responsibilities
The appointed candidate will be expected to handle a variety of customer and policy administration duties, including:
- Responding to telephone enquiries relating to insurance policies and taking the necessary action.
- Assisting with outstanding documentation and requirements relating to new business applications.
- Providing clients and branches with claim enquiry numbers where required.
- Following up on outstanding information or requirements associated with unpaid claims.
- Identifying suitable leads and referring them to the Direct Marketing Department.
- Providing feedback regarding outstanding accounts, refunds and other debtor-related matters.
- Following up on unpaid premiums, payment defaults and incorrect deductions.
- Processing permitted additions and removals of lives on qualifying policies.
- Adding children to existing child benefits where applicable.
- Sending duplicate policy documentation to clients when requested.
- Providing authorised clients or brokers with relevant policy values.
- Recording client consent accurately on the system so that previous consent information can be accessed when necessary.
- Assisting clients with policy information in accordance with the applicable rules and verification requirements.
- Processing matters relating to paid-up policies and reduced sums assured.
- Handling inflation-related policy enquiries.
- Assisting with policy reinstatements and cessions.
- Processing stop-payment requests where applicable.
- Assisting with other loan-related requests, including changes to payment methods.
- Ensuring that required documentation is received and handled according to established procedures.
Certain policy amendments are subject to specific restrictions and requirements. For example, some additions and removals do not apply to PERSAL or Department of Defence policies. Cessions also require the client to provide the necessary hard-copy legal documentation.
Minimum Requirements
Applicants should meet the following requirements:
- Grade 12 or equivalent qualification.
- 140 long-term FAIS credits.
- Between 1 and 2 years of experience in the life insurance industry.
- Experience working in a client service or policy maintenance environment.
- RE5 qualification would be an advantage.
- Strong communication and interpersonal abilities.
- A client-focused approach to service.
- Ability to work independently and take initiative.
- Good analytical and leadership skills.
- Ability to accept responsibility and work accurately.
FAIS and Compliance Requirements
Due to the nature of the work and the policy changes that may be handled by the Call Centre, the position has specific regulatory requirements. Call Centre agents must have the appropriate Category B FAIS accreditation.
Candidates who have not yet obtained the required accreditation may need to work under supervision, provided that the appropriate supervisory arrangements are in place with an accredited Key Individual. Applicants should therefore understand the importance of regulatory compliance when dealing with insurance policies and client information.
Who Should Apply?
This opportunity may suit an individual who enjoys working with people and has a background in insurance administration or customer service. The ideal candidate should be dependable, professional and comfortable handling telephone enquiries while maintaining a high level of accuracy.
If you have Grade 12, the required long-term FAIS credits and relevant life insurance experience, this temporary Clerk position in Centurion could provide an opportunity to further develop your career within an established financial services environment.
How to Apply
Position: Clerk – Centurion
Reference: 446TEMP04
Location: Centurion, Gauteng
Employment Type: Temporary
Salary: Market Related
Interested candidates should use the official AVBOB careers/application channel and quote reference number 446TEMP04 when applying.
One comment