Service Advisor
Clicks – Midrand
Listing Reference: click_023987
Closing Date: 6 March 2026
Employment Type: Permanent | Full-Time
Industry: Wholesale & Retail Trade | FMCG
Remuneration: Market Related
EE Status: Employment Equity Position
About Clicks Group
Clicks Group is South Africa’s leading health and beauty retailer with over 900 stores nationwide. As a JSE-listed company, we are committed to being the customer’s first choice health and beauty retailer by providing quality products at affordable prices and delivering exceptional customer service.
We are currently seeking a professional and motivated Service Advisor to join our Midrand store team.
Position Purpose
The Service Advisor ensures service excellence at the point of sale by managing all operational activities efficiently and delivering fast, friendly customer service. This role reports directly to the Store Manager.
Key Responsibilities
Point of Sale Management
Direct and control all checkout area operations. Ensure fast and accurate processing of customer transactions. Maintain high standards of housekeeping at the point of sale.
Team Leadership
Supervise, train, and motivate shop assistants and cashiers. Create work schedules in compliance with labour legislation. Ensure adequate staffing levels at all times.
Stock and Cash Control
Implement cash control procedures to minimize shrinkage. Oversee secure handling of cash, cards, and vouchers. Manage returns, exchanges, and refunds according to policy. Support stock loss prevention initiatives.
Customer Service
Resolve customer queries and complaints professionally. Provide product information and assist customers. Maintain visible presence on the shop floor. Act as a brand ambassador for Clicks.
Clubcard Promotion
Drive Clubcard registrations and participation. Educate customers on Clubcard benefits. Achieve monthly Clubcard participation targets.
Administration and Compliance
Complete all administrative tasks accurately. Ensure compliance with company policies and procedures. Maintain knowledge of promotions, events, and product ranges.
Minimum Requirements
Education
Grade 12 / Matric is essential. Mathematics 50% and English 50% at Grade 12 level are desirable. A relevant Retail or Business Management qualification is essential for external applicants.
Experience
Minimum one year in a customer-facing role within retail or FMCG. Experience overseeing the work of team members. Demonstrated numeracy and stock management experience.
Skills and Competencies
Technical Skills
Financial management principles. Merchandising and promotions knowledge. Stock control and loss prevention procedures. Risk and compliance management. Labour legislation and IR practices. Computer literacy. Strong numeracy skills.
Behavioral Competencies
Leading and supervising. Delivering results. Building positive relationships. Following instructions and procedures. Working collaboratively. Problem-solving. Planning and organizing. Coping with pressure.
Why Join Clicks?
Career development opportunities. Ongoing product and skills training. Competitive market-related salary. Staff discounts. Permanent employment with a leading retailer. Work for South Africa’s most trusted health and beauty brand.
Important Notes
Only shortlisted candidates will be contacted. If you do not hear from us within 30 days of the closing date, please consider your application unsuccessful. Clicks Group is committed to Employment Equity. Appointment will be made in line with the company’s employment equity plan. Background checks and assessments may be required.
Equal Opportunity Statement
Clicks Group is an equal opportunity employer. Qualified applicants will receive consideration without regard to race, color, religion, gender, sexual orientation, national origin, disability, or age.
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