Sales Advisor (27-40 hrs) – The Body Shop Sandton
Location: Sandton, Johannesburg | Company: Clicks Group (The Body Shop)
Employment Type: Permanent | Application Deadline: 19 March 2026
Ignite Your Career with The Body Shop at Clicks Group
Are you passionate about ethical beauty and making a difference in the world? Do you have a flair for sales and a genuine love for helping people discover products that make them feel good? The Body Shop, a proud brand within the esteemed Clicks Group, is seeking a dynamic and enthusiastic Sales Advisor to join our vibrant team in Sandton.
For decades, The Body Shop has been a pioneer in the beauty industry, not just for our high-quality, naturally-inspired ingredients, but for our unwavering commitment to social and environmental change. We believe in business as a force for good. When you join our team, you aren’t just taking on a job in retail operations; you are becoming an activist for a kinder, more beautiful world.
We are looking for a permanent team member to work between 27 and 40 hours per week. If you are a people-person with a drive to achieve and a passion for customer service, we want to hear from you. This is more than a retail job; it’s an opportunity to build a career within one of South Africa’s leading wholesale and retail trade groups.
Your Role as a Brand Ambassador
As the face of The Body Shop in our Sandton store, you will be the crucial link between our iconic products and our loyal customers. Your main purpose will be to create an unforgettable in-store experience that goes beyond the ordinary. You will not only process sales but will build connections, understand customer needs, and offer expert advice that builds trust and brand loyalty.
You will thrive in a fast-paced retail environment, taking ownership of your personal performance while contributing to the overall success of the store. From managing stock to creating stunning product displays, your contribution will be vital in maintaining the high standards The Body Shop is known for worldwide.
Key Responsibilities: What You Will Do
· Drive Sales through Customer Connection: Your primary focus will be to maximise sales by actively engaging with customers. You will utilise effective selling skills, including cross-selling (suggesting complementary products) and up-selling (premium alternatives), to enhance the customer’s basket and experience. You will use your deep product knowledge to answer questions, demonstrate items, and close sales confidently.
· Champion Visual Merchandising: We are committed to creating an appealing shopping environment. You will be responsible for the execution of all promotional events, ensuring that displays are fresh, attractive, and aligned with the brand’s visual identity. This includes setting up new launches, seasonal campaigns, and daily requirements to keep the store looking its absolute best.
· Protect Our Assets: Loss and shrinkage can impact any business. You will play a key role in protecting our stock by strictly adhering to the Store Operating Procedure (SOP). This involves vigilance, following correct stock handling processes, and contributing to a culture of awareness and responsibility on the sales floor.
· Build Customer Loyalty: Exceptional service is the foundation of our business. You will build lasting relationships with customers, encouraging repeat visits and fostering a strong sense of brand loyalty. By listening to their needs and providing tailored solutions, you will ensure every customer leaves feeling valued and satisfied.
· Support Retail Operations: You will gain a solid understanding of stock management principles. This includes assisting with stock replenishment, maintaining back-of-house organisation, and ensuring that the sales floor is always fully stocked with the right products to maximise sales opportunities.
What You Need to Succeed
To excel in this role, you need to be a motivated individual with a passion for people and products.
Essential Qualifications and Experience:
· Matric / Grade 12 is essential.
· Experience in the cosmetics industry is non-negotiable—you need to understand the products and the customer.
· Experience in a retail sales or service environment is highly desirable.
Core Competencies and Skills:
· Communication & Interpersonal Skills: You must be able to build rapport quickly and communicate clearly with customers and team members.
· Customer Service Excellence: You have a natural ability to listen, understand, and solve problems for customers, turning their needs into a sale.
· Selling Skills: You have a good understanding of retail principles and know how to apply proven selling techniques to achieve targets.
· Detail-Oriented: You possess good problem-solving abilities and pay close attention to stock management and store presentation.
· Computer Literate: You are comfortable using the basic technology required for point-of-sale and inventory tasks.
Why Join The Body Shop and Clicks Group?
This is your chance to join a global brand that stands for something more. As part of the Clicks Group, you will have access to significant development opportunities and a career path within a massive retail network. We offer a competitive, market-related remuneration package and the chance to work with products you can truly believe in.
If you are ready to combine your sales skills with your passion for ethical beauty, we invite you to apply.
Location: Sandton
Job Category: Retail Operations
EE Position: Yes. Clicks Group is an Equal Opportunity employer and supports the recruitment and advancement of previously disadvantaged individuals.
Listing Reference: click_024218
Listing Status: Online
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