Overview
Merchant West Holdings is currently recruiting for a Receptionist / Office Administrator position based in Pretoria. This permanent opportunity is ideal for candidates with strong organisational abilities, professional communication skills, and previous experience in office administration or reception support within a corporate environment.
The company is searching for an individual who can confidently manage front-desk responsibilities while also providing administrative assistance to various departments. This role is particularly suited to someone who enjoys working with people, maintaining organised systems, and contributing to the smooth running of daily office operations.
The position falls within the Asset Finance division and is specifically open to candidates living with disabilities.
Position Details
- Position: Receptionist / Office Administrator
- Company: Merchant West Holdings
- Industry: Financial Services
- Division: Finance (Lending)
- Business Unit: Asset Finance – PTA
- Location: Pretoria
- Job Type: Permanent
- Experience Level: Entry Level
- Closing Date: 15 June 2026
About the Role
The Receptionist / Office Administrator will serve as the first point of contact for clients, visitors, suppliers, and employees. The successful candidate will be responsible for ensuring that visitors receive a professional and welcoming experience while also supporting the business through efficient administrative coordination.
This role combines customer-facing duties with back-office administration, making it suitable for someone who can multitask effectively while maintaining professionalism under pressure. The successful applicant will assist with communication management, office coordination, scheduling, record maintenance, and general operational support.
Strong attention to detail, excellent communication skills, and the ability to manage confidential information are essential for success in this role.
Main Responsibilities
Reception and Front Desk Operations
The selected candidate will oversee the reception area and ensure that it remains professional, organised, and welcoming at all times. Daily duties will include greeting visitors, answering incoming calls, directing queries to the correct departments, and handling front-office interactions efficiently.
Creating a positive first impression for clients and stakeholders will form a major part of the role. The successful applicant must therefore maintain a friendly attitude, strong communication skills, and a high standard of professionalism.
Administrative Support
The Receptionist / Office Administrator will provide administrative assistance to various departments across the organisation. This includes preparing documents, arranging meetings, coordinating appointments, managing schedules, and supporting internal office processes.
The role requires someone who can handle multiple administrative tasks while meeting deadlines and maintaining accuracy.
Communication and Correspondence
Another key responsibility involves managing incoming and outgoing communication. The successful candidate will oversee emails, courier arrangements, telephone calls, and other office correspondence.
The role also requires proper routing of messages and enquiries to ensure smooth communication between departments, clients, and external stakeholders.
Record Keeping and Filing
The company is looking for a candidate who can maintain organised filing systems and ensure that important office records remain accurate and accessible. Responsibilities include updating documentation, storing records correctly, and assisting with office administration processes that support operational efficiency.
Attention to detail will be critical in ensuring that records remain properly maintained and confidential information is handled securely.
Office Operations and Supplies
The Receptionist / Office Administrator will also help manage office supplies and support services. This includes monitoring stock levels for office materials, coordinating maintenance requests, and working with suppliers when necessary.
The successful candidate will help ensure that the office environment remains functional, organised, and supportive of daily business activities.
Stakeholder Support
This role involves regular interaction with internal teams, visitors, clients, and external partners. The successful applicant will assist with meeting arrangements, visitor coordination, and general support requests.
Strong interpersonal skills and a customer-service mindset will therefore be highly valuable.
Compliance and Confidentiality
The candidate will be expected to follow internal administrative procedures and maintain confidentiality when dealing with sensitive information. Supporting compliance requirements and ensuring accurate administration will also form part of the position.
Minimum Requirements
Applicants interested in this opportunity should meet the following requirements:
- Grade 12 / Matric certificate
- A diploma or tertiary qualification in Business Administration, Office Administration, or a related field will be advantageous
- Between 2 and 4 years of experience in reception or office administration
- Previous experience working within a professional or corporate office environment
- Experience managing front-desk operations and client interactions
- Ability to coordinate office activities and administrative functions
- Experience handling correspondence, calls, and office communication
- Knowledge of record management and filing systems
Skills Required
To perform successfully in this role, candidates should possess the following skills:
- Strong communication and interpersonal abilities
- Excellent organisational and multitasking skills
- Professional telephone etiquette
- Scheduling and meeting coordination skills
- Administrative support capabilities
- Office coordination and planning abilities
- Microsoft Office proficiency
- Document management and filing skills
- Ability to manage suppliers and office support services
- Strong attention to detail and accuracy
Personal Attributes
Merchant West Holdings is searching for a candidate who demonstrates professionalism, accountability, and a strong customer-service approach. The ideal applicant should be adaptable, responsive, and capable of working effectively within a team environment.
Candidates should also demonstrate integrity, confidentiality, and the ability to remain organised in a fast-paced office setting.
Why This Opportunity Stands Out
This role offers valuable exposure within the financial services industry and provides an excellent opportunity for candidates looking to strengthen their administrative and office coordination experience.
Working in a professional corporate environment can help candidates develop practical business skills, improve stakeholder communication abilities, and gain valuable experience supporting business operations within a structured organisation.
For candidates with strong administrative potential and a passion for professional office support, this opportunity could serve as an excellent long-term career step.
Application Deadline
The closing date for applications is 15 June 2026. Candidates who meet the requirements are encouraged to submit their applications before the deadline.