If you are an organised, friendly, and professional individual looking to grow your career in administration, this Receptionist position at Pinnacle College offers an excellent opportunity. Located in Johannesburg, Gauteng, this permanent role falls under ADvTECH’s respected education division and is ideal for candidates with strong communication skills and experience in a fast-paced front-office environment.
Job Overview
- Position: Receptionist
- Company: ADvTECH (Pinnacle College)
- Location: Johannesburg, Gauteng
- Job Type: Permanent
- Experience Level: Entry Level (with experience required)
- Closing Date: 17 April 2026
This role places you at the heart of campus operations, serving as the first point of contact for students, parents, visitors, and staff. Your ability to create a welcoming and efficient environment will directly contribute to the overall experience of everyone who interacts with the institution.
Purpose of the Role
The Receptionist is responsible for managing all front-desk activities while ensuring smooth communication across the campus. You will handle incoming calls, greet visitors, coordinate administrative processes, and maintain a professional reception environment. This role requires someone who is detail-oriented, proactive, and capable of multitasking under pressure.
Key Responsibilities
Front Desk and Switchboard Management
You will take ownership of the reception area, ensuring it remains clean, organised, and professional at all times. Greeting visitors warmly and directing them appropriately is a key part of your daily duties. You will also operate the switchboard, efficiently managing incoming calls, directing them to the correct staff members, and taking detailed messages when necessary.
Maintaining accurate records of incoming calls and ensuring prompt communication across departments is essential. You will also assist with intercom communications and stay updated on staff availability to redirect calls effectively.
Customer Service and Visitor Experience
Providing excellent customer service is a core part of this role. You will welcome guests, offer refreshments such as tea or coffee, and ensure they feel comfortable while waiting. A strong understanding of the organisation will enable you to handle inquiries confidently and provide accurate information.
Handling customer queries and complaints professionally is expected, with a focus on resolving issues within a 24-hour timeframe. Following up on queries and ensuring they are fully resolved will demonstrate your commitment to service excellence.
Reception Maintenance and Housekeeping
Maintaining a neat and clutter-free reception area is crucial. You will ensure brochures, flyers, and informational materials are well-organised and readily available. Supporting the marketing team in keeping waiting areas and interview rooms presentable is also part of your role.
Mailroom and Courier Coordination
You will manage incoming and outgoing mail, ensuring items are sorted and distributed correctly. This includes assisting drivers with delivery details and maintaining accurate records for tracking purposes.
In addition, you will oversee courier services by receiving, recording, and redirecting deliveries. Preparing monthly reports and coordinating transport arrangements for events will also fall under your responsibilities.
Administrative Duties
This position involves a wide range of administrative tasks. You will update telephone directories, manage student sign-out records, and maintain attendance lists for school events. Supporting school leadership with scheduling, documentation, and general administration is also required.
You will also handle service desk entries, assist with student admissions processes, and manage stationery supplies. Keeping emergency files updated and acting as a contact point during emergencies highlights the importance of reliability in this role.
General Support and Additional Duties
Flexibility is key, as you will assist various departments when needed. Tasks may include supporting marketing activities, helping with campus events, and maintaining records for equipment such as microphones and remotes.
You may also be required to administer basic first aid and assist with student-related activities, demonstrating your ability to handle responsibility in a school environment.
Required Skills and Competencies
Technical Skills
- Strong verbal communication skills
- Experience operating a switchboard
- Good time management and organisational ability
- Problem-solving and decision-making skills
- Computer literacy, especially in MS Office
Personal Attributes
To succeed in this role, you should be:
- Detail-oriented and accurate
- Friendly and approachable
- Patient and professional under pressure
- Able to multitask effectively
- Trustworthy and capable of handling confidential information
Qualifications and Experience
To be considered for this position, candidates must meet the following requirements:
- Minimum of Matric (Grade 12) or equivalent qualification
- Strong typing and computer skills
- At least 3 years of experience in a similar role within a busy environment
- Familiarity with student administration systems such as STASY (or similar platforms)
- Experience using MS Office and related tools
Why Apply for This Role?
Working as a Receptionist at Pinnacle College provides more than just administrative experience. It offers exposure to the education sector, opportunities to build strong interpersonal skills, and the chance to work in a professional and structured environment.
You will gain valuable experience in customer service, operations, and coordination while interacting with a diverse group of stakeholders. This role is ideal for individuals who enjoy working with people and thrive in dynamic settings.
Application Tips
To increase your chances of success:
- Highlight your front desk or receptionist experience clearly in your CV
- Emphasise your communication and organisational skills
- Include any experience with switchboard systems or administrative software
- Demonstrate your ability to handle pressure and multitask
Final Thoughts
This Receptionist role in Johannesburg is a great opportunity for candidates who are passionate about administration and customer service. If you have the required experience and enjoy being the face of an organisation, this position could be the perfect next step in your career.
Make sure to submit your application before the closing date to be considered.
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