Job Type: Permanent
Department: Operations – Stores
Brand: AYANA
Reporting To: Store Manager
Location: Centre Walk, Gauteng, South Africa
Closing Date: 28 April 2026
Reference Number: PSP260422-8
Job Overview
AYANA Stores, part of Pepkor Speciality, is currently seeking a dedicated and customer-focused P40 Shop Assistant to join its retail team at the Centre Walk branch in Gauteng. This role is designed for an energetic and service-driven individual who is passionate about retail and committed to delivering an exceptional in-store customer experience.
The primary objective of the position is to ensure that high standards of customer service are consistently maintained, contributing to a positive shopping environment while supporting the store’s sales targets and operational goals. The successful candidate will play an essential role in driving customer satisfaction, supporting daily store operations, and maintaining a professional retail environment.
This opportunity is ideal for individuals who have prior retail experience and are looking to grow within a reputable retail group that values customer service excellence, teamwork, and operational efficiency.
About the Role
The P40 Shop Assistant position is a frontline retail role that focuses on customer interaction, sales support, and maintaining store presentation standards. The role requires someone who is proactive, well-presented, and capable of working in a fast-paced retail environment.
At AYANA Stores, shop assistants are expected to contribute directly to the success of the store by ensuring that customers receive efficient, friendly, and helpful service at all times. This includes assisting customers with product selection, handling transactions, maintaining store cleanliness, and supporting merchandising efforts.
The role also requires adherence to company policies and procedures while ensuring that operational standards are consistently met. As part of a retail team, collaboration and communication are essential to achieving daily and monthly performance goals.
Minimum Qualifications
To be considered for this position, applicants must meet the following requirements:
- Grade 12 / Matric certificate or equivalent qualification
- A minimum of 1–2 years of retail experience
This experience should ideally include customer-facing responsibilities within a retail or sales environment.
Knowledge, Skills, and Experience Required
Candidates applying for the P40 Shop Assistant role should demonstrate the following competencies:
- Strong verbal communication skills, with fluency in English
- Ability to interact professionally and confidently with customers
- Basic computer literacy for handling sales systems and administrative tasks
- Previous exposure to retail operations, including point-of-sale systems and customer service processes
- Ability to work in a team-oriented environment
- Strong attention to detail in handling stock, pricing, and merchandising
Additional language skills will be considered an advantage, as they enhance customer engagement and service delivery in a diverse retail setting.
Key Responsibilities
The P40 Shop Assistant will be responsible for a variety of duties that contribute to the smooth operation of the store and the delivery of excellent customer service. These responsibilities include, but are not limited to:
1. Customer Service Excellence
- Greet customers in a friendly and professional manner upon entry to the store
- Assist customers in locating products and provide accurate product information
- Ensure that all customer queries and concerns are handled promptly and efficiently
- Maintain a positive and welcoming store environment that enhances customer satisfaction
2. Sales Support
- Actively support the achievement of store sales targets
- Assist customers in making informed purchasing decisions
- Promote current promotions, offers, and in-store campaigns where applicable
- Process sales transactions accurately and efficiently at the point of sale
3. Store Presentation and Merchandising
- Ensure that shelves and product displays are well-stocked and neatly presented
- Assist in maintaining visual merchandising standards in line with brand guidelines
- Ensure that products are correctly priced and labelled
- Report any stock shortages or discrepancies to management
4. Stock Control and Handling
- Assist with receiving, unpacking, and organising stock deliveries
- Ensure proper handling and storage of merchandise to prevent damage or loss
- Participate in stock counts and inventory control processes as required
- Support the store in maintaining accurate stock records
5. Operational Support
- Maintain cleanliness and orderliness within the store at all times
- Comply with store policies, procedures, and safety regulations
- Support the management team with daily operational tasks as needed
- Assist in maintaining a secure store environment, including loss prevention awareness
6. Team Collaboration
- Work effectively as part of a retail team to achieve store objectives
- Communicate effectively with colleagues and supervisors
- Support team members during busy trading periods
- Contribute to a positive and productive work environment
Personal Attributes
The ideal candidate for this role should demonstrate the following personal qualities:
- Strong customer focus and service orientation
- Positive attitude and willingness to learn
- Reliability and punctuality
- Ability to work under pressure in a fast-paced environment
- High level of integrity and professionalism
- Strong interpersonal and communication skills
Work Environment
This is a permanent retail position based in a busy shopping centre environment. The role requires flexibility, including the ability to work retail hours such as weekends, public holidays, and extended trading periods when required.
Employees will be expected to stand for long periods, assist customers throughout the day, and actively participate in store operations.
Career Opportunity
Joining AYANA Stores through Pepkor Speciality provides an opportunity to be part of a well-established retail group with strong growth potential. Employees gain valuable experience in customer service, retail operations, and sales performance within a structured and supportive environment.
This position can serve as a foundation for career advancement within the retail sector, offering exposure to store operations, supervisory responsibilities, and broader retail management opportunities over time.
Application Information
Interested candidates who meet the minimum requirements are encouraged to apply before the closing date of 28 April 2026. Applicants should ensure that their CV clearly highlights relevant retail experience, qualifications, and key skills.
Only shortlisted candidates will be contacted. If you do not receive feedback within a reasonable period after the closing date, please consider your application unsuccessful.
Pepkor Speciality is committed to employment equity and encourages applications from suitably qualified individuals.