Company: Herotel
Job Title: Office Co-ordinator
Location: Klerksdorp, Jouberton, North West, South Africa
Job Type: Full-time
Minimum Qualification: Grade 12 (Matric)
Application Method: Online application
About the Office Co-ordinator Vacancy
Herotel is inviting applications for an Office Co-ordinator position based in Klerksdorp Jouberton, North West. This opportunity is suitable for an organised, customer-focused individual who can manage administrative responsibilities while assisting customers and supporting sales activities.
The successful candidate will help maintain an efficient and professional office environment while serving as a key contact for customers visiting the office. The position combines office administration, customer service, sales support and general office management.
Applicants should be comfortable working with people, managing several responsibilities and taking initiative without constant supervision. The ideal candidate will also be able to identify sales opportunities, follow up on customer enquiries and contribute towards achieving monthly revenue targets.
This is a full-time opportunity for someone who wants to develop their administrative, communication and commercial skills in a professional working environment.
Duties and Responsibilities
The Office Co-ordinator will be responsible for keeping the office organised, assisting customers and supporting the commercial team’s daily activities.
1. Sales and Revenue Generation
The successful applicant will be expected to contribute to the company’s sales performance by identifying opportunities within the local community.
Responsibilities include:
- Working towards monthly revenue targets through walk-in sales and community engagement.
- Identifying potential customers and generating sales leads.
- Following up with prospective customers promptly.
- Recording sales activities and customer information accurately in the customer relationship management (CRM) system.
- Participating in local marketing activities, including flyer distribution and promotional events.
- Supporting sales activations and other initiatives arranged by the Commercial Manager.
2. Office Administration and Management
The successful candidate will oversee the daily administrative requirements of the office to ensure that operations run smoothly.
Duties include:
- Monitoring office supplies, kitchen stock and cleaning materials.
- Ensuring that the reception and general office areas remain clean, tidy and presentable.
- Arranging boardroom and meeting-room bookings when required.
- Reporting maintenance issues and following up until they are resolved.
- Keeping administrative records accurate and up to date.
- Taking responsibility for routine office requirements and identifying issues that need attention.
3. Customer Service and Reception
As the first point of contact for walk-in customers, the Office Co-ordinator must provide professional and helpful service.
Responsibilities include:
- Welcoming customers and visitors courteously.
- Responding to customer account enquiries.
- Assisting customers with payments and account-related matters.
- Helping customers resolve problems during their first interaction whenever possible.
- Assisting customers who want to sign up for services.
- Escalating unresolved matters to the appropriate department.
- Following up on outstanding customer issues to help ensure they are addressed.
- Answering incoming telephone calls and directing them to the correct people.
- Taking accurate messages and ensuring that information reaches the relevant staff members.
Minimum Requirements and Qualifications
Candidates interested in the Herotel Office Co-ordinator vacancy should meet the following requirements:
- Grade 12 (Matric) or an equivalent qualification.
- Previous experience in a similar position.
- Good working knowledge of Microsoft Office applications, including Word, Excel and Outlook.
- Fluency in English and the relevant local language or languages spoken in the area.
- Strong verbal and written communication skills.
- Good interpersonal skills and the ability to interact professionally with customers and colleagues.
- Excellent organisational skills and attention to detail.
- The ability to manage competing responsibilities and meet deadlines.
- A proactive attitude and the ability to work independently with minimal supervision.
- Reliability, punctuality and a professional appearance.
A valid driver’s licence will be an advantage.
Applicants should be prepared to balance administrative work with customer-facing duties and sales responsibilities. Previous experience in customer service, reception, office administration or sales may be useful when demonstrating suitability for the role.
Benefits of Working at Herotel
Herotel offers employees an opportunity to gain experience in a dynamic working environment while developing their professional skills.
The advertised benefits include:
- Exposure to a dynamic workplace.
- Opportunities to develop skills through the company’s internal academy.
- A friendly, team-oriented working environment.
- Group risk benefits.
- Medical benefits.
- Health and lifestyle programmes.
These benefits provide opportunities for professional development and support within the workplace. Applicants should confirm the applicable benefit conditions during the recruitment process.
How to Apply for the Herotel Office Co-ordinator Job
Interested and suitably qualified candidates can submit their applications online through Herotel’s recruitment platform.
Applicants should complete the online application form and provide accurate information about their qualifications, work experience and contact details.
Candidates may also have the option to apply using their LinkedIn profile through the recruitment platform.
Before submitting an application, ensure that your information is complete, accurate and up to date. Highlight relevant experience in administration, customer service, sales, reception or office coordination where applicable.
Important: Herotel states that if applicants do not receive feedback within 14 days, they should consider their applications unsuccessful.
Employment Equity and Personal Information
Herotel indicates that preference will be given to candidates from designated groups, as defined by the Employment Equity Act and in accordance with the company’s Employment Equity Plan.
By applying, candidates consent to the processing of their personal information for recruitment purposes in accordance with South Africa’s Protection of Personal Information Act (POPIA).
Applicants can consult Herotel’s official compliance information for further details about its privacy practices:
Final Thoughts
The Herotel Office Co-ordinator vacancy in Klerksdorp Jouberton offers an opportunity for a professional who enjoys administration, customer service and sales-related work.
Candidates who are organised, communicate effectively and can manage office responsibilities while assisting customers may find this position worth considering.
Before applying, review the advertised requirements carefully and ensure that your experience and qualifications match the role.
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