Job Title: Front Counter Clerk
Company: Mustek Limited
Division: Service Technical
Location: Midrand, Gauteng
Employment Type: Permanent
Job Level: Associate
Industry: Information Technology and Services
Functional Area: Customer Service
Posted: 12 August 2026
Closing Date: 31 August 2026
Job Overview
Mustek Limited is seeking a professional and customer-focused Front Counter Clerk to join its Service Technical division in Midrand, Gauteng. This permanent position is suited to an organised individual who enjoys working with customers, handling administrative duties and supporting the smooth operation of a technical service environment.
The successful candidate will serve as an important point of contact between customers and the service team. The role requires someone who can welcome customers professionally, understand their concerns, capture service information accurately and ensure that equipment entering or leaving the service area is properly documented.
Applicants should be comfortable communicating with different types of customers and colleagues and must be able to remain calm and professional when dealing with difficult or dissatisfied clients.
Key Responsibilities
Customer and Front Counter Service
The successful candidate will assist with the daily operation of the service front counter. Duties will include receiving customers, responding to enquiries and providing appropriate assistance throughout the service process.
Responsibilities will include:
- Receiving customer equipment and accurately recording the required information.
- Capturing complete and detailed fault descriptions when booking in service jobs.
- Checking spelling, fault categories, POP information and passwords for accuracy.
- Inspecting units for visible physical damage before they are accepted for service.
- Recording all accessories supplied with equipment on the relevant job card.
- Assisting with the booking in and booking out of customer repair jobs.
- Ensuring repaired equipment is returned correctly to the customer or authorised collector.
- Supporting the service team with the efficient handling of equipment and job cards.
- Uploading or attaching completed job cards to the appropriate jobs portal on Studio each day.
- Following up on service-related matters where necessary.
- Referring unresolved customer complaints or queries to the Technical Supervisor or Manager.
- Helping ensure that Dead on Arrival (DOA) products and urgent repairs receive appropriate attention.
- Providing customers with clear and professional communication regarding their service requests.
Administrative Duties
Accuracy is an important part of this position. The Front Counter Clerk will be expected to maintain reliable service records and ensure that information captured during the booking and collection process is complete.
The successful applicant should pay close attention to detail when completing job cards, recording equipment information and handling customer documentation. Administrative information must be captured correctly to help the technical team process repairs efficiently.
Customer Service Requirements
Mustek is looking for an individual who understands the importance of a positive customer experience. The successful candidate should be approachable, patient and able to communicate clearly with customers.
The role may involve dealing with customers who are frustrated about delayed repairs, technical problems or other service issues. The employee must therefore be able to handle challenging interactions professionally and know when to escalate a matter to a supervisor or manager.
Workplace and Environmental Responsibilities
The employee will also be expected to contribute to a clean, safe and professional service environment.
Duties include:
- Wearing the required PPE clothing as instructed.
- Maintaining a neat and orderly work area.
- Keeping the front counter and surrounding workspace clean.
- Following applicable workplace safety and environmental requirements.
- Taking reasonable care when handling customer equipment and accessories.
Minimum Qualifications and Experience
Applicants should meet the following requirements:
- Matric is required.
- At least 1 year of administrative or reception experience.
- An A+ qualification or another relevant technical qualification will be an advantage.
- Basic understanding of general administrative procedures.
- Good understanding of the layout and operations of a service or facility environment.
- Strong verbal and interpersonal communication skills.
- Good people skills and a customer-service mindset.
Ideal Candidate
The ideal candidate will be organised, dependable and comfortable working in a busy customer-facing environment. Attention to detail is essential because incorrect information on a job card can affect the repair and collection process.
Applicants should also be able to work effectively with technical staff and other employees while maintaining professional relationships with customers. A willingness to learn about technical service procedures and company processes will be beneficial.
How to Apply
Interested candidates who meet the stated requirements are encouraged to apply for the Front Counter Clerk position at Mustek Limited in Midrand.
Closing Date: 31 August 2026
Make sure your application clearly reflects your Matric qualification, administrative or reception experience, customer-service skills and any relevant technical qualifications.
Important: Applicants should verify all application requirements and submit their CV through the official vacancy application process before the closing date.