Clerk: Admin – Financial Services (Insurance Division)
Company: TWK Agri
Location: Nelspruit, Mpumalanga, South Africa
Employment Type: Permanent
Closing Date: 23 May 2026
Experience Level: Entry to Intermediate
Industry: Agriculture / Financial Services
Functional Area: Administration
Position Overview
A well-established organisation in the agricultural and financial services sector is currently seeking a highly organised and detail-oriented individual to fill the role of Clerk: Admin within its Financial Services Division. This opportunity is based in Nelspruit, Mpumalanga, and is suited to candidates who have a strong administrative background and a keen interest in insurance and medical aid operations.
The successful candidate will form part of a dynamic team responsible for supporting administrative processes linked to insurance services, particularly within the medical aid environment. The role requires a proactive individual who can manage multiple responsibilities, maintain accuracy under pressure, and provide professional support to both internal teams and external stakeholders.
Key Responsibilities
Administrative Support
- Provide day-to-day administrative assistance to the Financial Services Division, ensuring smooth and efficient operations.
- Prepare, organise, and process documentation related to insurance and medical aid services.
- Handle incoming and outgoing correspondence, ensuring timely and accurate communication.
Claims and Authorisations
- Process insurance and medical aid claims with a high level of accuracy and attention to detail.
- Monitor the progress of submitted claims and follow up where necessary to ensure resolution.
- Assist with hospital authorisations by coordinating required documentation and approvals.
Client and Broker Liaison
- Serve as a point of contact for clients and brokers, responding to queries and providing relevant information.
- Maintain professional communication standards when interacting with stakeholders.
- Log all communications accurately within the system to ensure proper record-keeping.
Data Management and CRM Maintenance
- Capture and update client information on internal systems, ensuring data integrity at all times.
- Maintain and manage the Customer Relationship Management (CRM) database.
- Ensure all records are up to date and aligned with company standards and compliance requirements.
General Client Services
- Deliver efficient and effective client service by addressing enquiries and resolving issues promptly.
- Support the broader team in maintaining high service delivery standards.
- Assist in identifying areas for improvement in administrative processes and client service delivery.
Minimum Requirements
- Grade 12 (Matric) or equivalent qualification.
- A minimum of three years’ experience in an administrative role.
- Proven ability to manage administrative tasks in a structured and organised manner.
Preferred Qualifications and Experience
- Previous experience within the insurance or financial services sector will be advantageous.
- Familiarity with medical aid processes, including claims and authorisations, is beneficial.
- Working knowledge of CRM systems and data management tools.
- Proficiency in Microsoft Office applications, particularly Excel, as well as general computer literacy.
Key Competencies and Skills
- Strong organisational and planning abilities, with a focus on meeting deadlines.
- Excellent interpersonal and communication skills, both written and verbal.
- Ability to work independently while also contributing effectively within a team environment.
- High level of accuracy and attention to detail in all administrative tasks.
- Problem-solving skills and the ability to handle client queries professionally.
- A proactive approach to work, demonstrating initiative and reliability.
- Professional conduct and a strong commitment to service excellence.
Personal Attributes
The ideal candidate for this role is someone who is dependable, motivated, and capable of handling a fast-paced work environment. A strong work ethic, combined with a willingness to learn and adapt, will be essential for success in this position. The role requires an individual who can maintain confidentiality, demonstrate integrity, and consistently deliver high-quality work.
Work Environment and Career Growth
This position offers an opportunity to join a reputable organisation with a strong presence in both the agricultural and financial services sectors. Employees benefit from a structured work environment that encourages growth, continuous learning, and professional development.
Working within the Financial Services Division provides valuable exposure to insurance processes and client relationship management, making this an excellent opportunity for candidates looking to build or advance their careers in administration or financial services.
Application Process
Interested candidates are encouraged to submit a comprehensive Curriculum Vitae outlining their qualifications, experience, and relevant skills. Applications must be submitted before the closing date of 23 May 2026.
Applicants should ensure that all information provided is accurate and up to date. Only shortlisted candidates will be contacted for further steps in the recruitment process.
Additional Information
The employer is committed to the principles of Employment Equity and may prioritise candidates in line with its equity objectives. The organisation also reserves the right to withdraw or close the vacancy at any stage without prior notice.
Conclusion
This Clerk: Admin position presents an excellent opportunity for individuals seeking to establish or grow their careers within a professional and structured environment. With a strong focus on administrative excellence, client service, and operational efficiency, the role is ideal for candidates who are detail-oriented, organised, and eager to contribute to a high-performing team.
If you meet the requirements and are ready to take the next step in your administrative career, this opportunity offers a solid platform for growth and development within a respected organisation.