Job Post: Customer Services Administrator
Location: Longmeadow, Johannesburg
Company: ACDC Dynamics
Job Type: Permanent (Junior Level)
Reference Number: AD-802
Join a Leader in the Electrical Industry
ACDC Dynamics stands at the forefront of the electrical, electronics, pumps, and tools sector. As a leading manufacturer, importer, and distributor, we pride ourselves on delivering quality products and exceptional service to our clients. We are currently seeking a meticulous and proactive Customer Services Administrator to become the backbone of our administrative operations in Longmeadow.
If you thrive in a fast-paced environment and possess a knack for organization, client liaison, and multitasking, this role offers the perfect opportunity to advance your career with an industry giant.
Purpose of the Role
The primary objective of the Customer Services Administrator is to ensure the seamless execution of daily business activities. You will act as the central hub connecting clients, field technicians, and management.
Your role is pivotal in maintaining operational efficiency. From coordinating job schedules and processing invoices to managing compliance documentation, you will ensure that every moving part of the business operates smoothly. This position is ideal for someone who enjoys variety and takes pride in keeping an office running like a well-oiled machine.
Key Responsibilities
In this dynamic role, your day-to-day tasks will span three core areas:
- Office Coordinator
· Operational Management: Oversee daily office functions to ensure a productive work environment.
· Vendor Liaison: Coordinate with landlords, suppliers, and service providers to maintain facility standards.
· Resource Management: Manage office supplies, company assets, and fleet administration.
· Compliance: Ensure the office adheres to health and safety standards.
· Cross-Departmental Support: Assist Human Resources and Finance with administrative processes, and liaise with warehouse and logistics teams to ensure inventory alignment.
- Support Administrator
· Client Interaction: Serve as the first point of contact for all support-related queries, delivering a customer-service mindset.
· System Management: Administer ticketing systems and ERP processes to track issues and resolutions.
· Logistics Coordination: Manage service bookings, loan stock, Return Merchandise Authorizations (RMAs), and warranties.
· Scheduling: Coordinate field service schedules and logistics to ensure technicians are dispatched efficiently.
· Record Keeping: Maintain accurate support records and generate reports to track performance.
- Reception Management
· Front Desk Presence: Manage the reception area to create a welcoming visitor experience.
· Communication: Handle incoming calls, emails, and correspondence with professional telephone etiquette.
· Calendar Management: Maintain meeting room bookings and office calendars to prevent scheduling conflicts.
· General Admin: Support the team with various administrative tasks as required.
What We Are Looking For
To succeed in this role, you need a blend of technical system knowledge and soft skills.
Education Requirements:
· Grade 12 / Matric: This is essential for the role.
· Certificate or Diploma: A qualification in Office Administration, Business Management, or a related field is advantageous.
Experience Requirements:
· Industry Experience: 2–4 years of proven experience in office coordination, reception, or administrative support.
· ERP Proficiency: Experience working on ERP systems is essential.
· ZOHO Experience: Proficiency with ZOHO will be a strong advantage, setting candidates apart.
· Tech Savvy: Strong proficiency in the entire MS Office suite (Word, Excel, Outlook, PowerPoint).
Skills and Attributes:
· Communication: Excellent written and verbal communication skills.
· Professionalism: A polished, customer-service mindset with impeccable telephone etiquette.
· Organization: Ability to juggle multiple tasks, from expense management to fleet coordination.
· Principle-Driven: A strong understanding of general operating principles, including expense management and HR support protocols.
Why Join ACDC Dynamics?
· Industry Leadership: Be part of a renowned brand in the electrical and tools industry.
· Career Growth: This is a permanent position offering stability and a market-related salary.
· Dynamic Environment: No two days are the same. You will be challenged and engaged.
· Team Culture: Join a supportive team that values efficiency and professionalism.
Ready to Apply?
If you are a detail-oriented administrator ready to take on a challenging and rewarding role, we want to hear from you.
Apply today for the Customer Services Administrator position in Longmeadow (Reference Number: AD-802) and take the next step in your professional journey with ACDC Dynamics.
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