Location: Roodepoort, Gauteng
Employment Type: Permanent
Industry: Wholesale & Retail Trade
Job Category: Call Centre & Telesales
Reference: click_026110
Closing Date: 24 August 2026
EE Position: Yes
Remuneration: Market Related
Exciting Customer Service Opportunity at Clicks Group
Clicks Group is looking for a professional, customer-focused individual to join its team as a Customer Service Advisor (CDM). The position is based in Roodepoort and offers an opportunity to work in a structured customer service and contact-centre environment where communication, accuracy, confidentiality and problem-solving are essential.
The successful candidate will work closely with the Service Centre Supervisor and support the wider call-centre team in managing customer enquiries, complaints and escalated matters. This role is ideal for someone who enjoys helping people, remains calm when dealing with challenging situations, and takes pride in ensuring that customer concerns are handled efficiently and professionally.
If you have customer service experience, strong computer skills and an interest in working in an environment connected to pharmacy and healthcare services, this could be an excellent opportunity to develop your career with Clicks Group.
About the Role
As a Customer Service Advisor, you will be responsible for helping maintain a high standard of customer service by taking ownership of escalated queries and ensuring that matters are followed through to resolution.
You will assist frontline call-centre consultants when they encounter more complex customer concerns and will help ensure that enquiries are dealt with within the required service timelines. The role also involves monitoring communication channels, maintaining accurate records and working with different departments to resolve customer requests.
Because the position involves customer and prescription-related information, professionalism and confidentiality are extremely important. The successful candidate must be able to follow established procedures and service standards while delivering a helpful and respectful customer experience.
Key Responsibilities
Your day-to-day responsibilities may include:
- Taking ownership of customer complaints, escalations and more complex enquiries.
- Supporting call-centre consultants with resolving customer matters efficiently.
- Following up on outstanding issues and ensuring that customers receive appropriate feedback.
- Monitoring designated email inboxes and responding within agreed service-level timelines.
- Handling customer calls professionally while maintaining strict confidentiality.
- Assisting with outbound customer projects designed to strengthen customer relationships and retention.
- Processing and administering new prescriptions in accordance with applicable procedures.
- Managing customer profiles and ensuring that information is accurately maintained.
- Liaising with other internal departments to facilitate the resolution of customer requests.
- Identifying recurring complaints or service issues and contributing to regular reporting on trends.
- Supporting quality assurance, timekeeping and performance-monitoring activities where required.
- Assisting with additional operational tasks as business needs arise.
Minimum Requirements
Applicants should meet the following essential requirements:
Education
- A completed Grade 12 / National Senior Certificate is required.
Experience
- Previous customer service experience is required.
- At least one year of pharmacy experience will be an advantage, particularly for candidates familiar with pharmacy-related processes and customer enquiries.
Knowledge
The ideal candidate should have an understanding of:
- Contact-centre operations and customer service principles.
- Standard operating procedures and service-level requirements.
- Pharmacy processes and relevant legislation.
- Applicable rules and guidelines relating to medicines.
- The importance of confidentiality when dealing with customer and healthcare-related information.
Skills and Personal Attributes
Clicks Group is seeking someone who combines strong technical ability with excellent interpersonal skills.
You should be comfortable using computers and have good working knowledge of Microsoft Excel. Strong written and verbal communication skills are important because the position requires regular interaction with customers, colleagues and other departments.
The successful candidate should also demonstrate:
- Strong analytical and problem-solving ability.
- Excellent attention to detail.
- An accurate and methodical approach to work.
- The ability to make sound decisions and take initiative.
- A customer-first mindset.
- The ability to remain composed when dealing with pressure or setbacks.
- A willingness to follow established procedures and instructions.
- Professionalism and respect for company principles and values.
- The ability to work effectively with people from different teams.
- A consistent focus on delivering results and meeting customer expectations.
Why Apply?
This permanent position provides an opportunity to build valuable experience within a recognised retail and healthcare-focused organisation. It is particularly suited to candidates who enjoy customer interaction and want to develop their capabilities in customer service, contact-centre operations, administration and problem resolution.
The role also provides exposure to cross-functional teamwork, customer retention initiatives, complaint management, prescription administration and service-quality processes.
If you are organised, reliable, customer-focused and confident in handling enquiries with professionalism and discretion, consider applying for the Customer Service Advisor (CDM) position in Roodepoort.
Application Details
Position: Customer Service Advisor (CDM)
Reference: click_026110
Location: Roodepoort
Contract: Permanent
Closing Date: 24 August 2026
Remuneration: Market Related
Education: Grade 12
Experience: Customer service experience required; pharmacy experience advantageous
Candidates are encouraged to ensure that their CV clearly reflects their qualifications, customer service experience, computer skills and any relevant pharmacy or healthcare-related exposure.
Apply before 24 August 2026 to be considered for this opportunity with Clicks Group.
Need Assistance With Registration?
Applicants who experience difficulties with the registration process can contact the Clicks recruitment support team on 010 140 3099 or email clickssupport@pnet.co.za for assistance.
Please note: The official vacancy information should be used when submitting your application, and applicants should ensure that all information supplied during the recruitment process is accurate and up to date.