Location: Midrand, Gauteng
Company: Mustek Limited
Division: Services Customer Care
Industry: Information Technology and Services
Department/Functional Area: Supply Chain
Employment Type: Permanent
Experience Level: Entry Level
Job Grade: B4
Posted: 04 September 2026
Closing Date: 18 September 2026
About the Position
Mustek Limited is seeking a Customer Care Administrator to join its Services Customer Care division in Midrand, Gauteng. This permanent opportunity is suited to an organised and customer-focused individual who has experience in administration and customer service and can work effectively in a busy operational environment.
The successful candidate will provide administrative and customer support to help ensure that the day-to-day activities of the office and Customer Service Centre run efficiently. The role requires someone who can communicate professionally with customers, colleagues, technical personnel, contractors and other stakeholders while ensuring that queries and service-related matters are handled promptly.
This position will also involve monitoring customer cases, maintaining accurate records, coordinating information between relevant teams and ensuring that administrative procedures are followed correctly.
Key Responsibilities
As a Customer Care Administrator, you will be responsible for a range of administrative and customer service functions, including:
- Responding to customer enquiries and operational queries in accordance with established service standards.
- Maintaining regular communication with customers regarding outstanding cases and service-related matters.
- Monitoring active and critical cases and working with technical teams to facilitate appropriate resolutions.
- Providing customers with professional and courteous assistance while working toward high levels of customer satisfaction.
- Ensuring that relevant customer and case information is accurately captured and updated on internal systems.
- Recording notes and updates so that colleagues and other relevant stakeholders have access to current information.
- Escalating or transferring queries to the appropriate employee or specialist when required.
- Following established procedures when handing over customer cases or requesting technical assistance.
- Performing general office administration, including typing, scanning, filing, archiving and retrieving important documents.
- Ensuring business records and documentation are properly maintained and easily accessible when required.
- Assisting with projects and activities undertaken by the Operations Department.
- Taking accurate minutes during meetings where required.
- Communicating important information from meetings to relevant team members.
- Supporting effective information flow within the department.
- Making appropriate use of computerised systems to process enquiries and maintain accurate records.
- Handling customer information responsibly and maintaining confidentiality at all times.
- Following company policies, procedures and applicable information-security requirements.
- Building positive working relationships with colleagues and contributing to a collaborative team environment.
- Working with local offices, contractors and other business partners when necessary to resolve customer enquiries and operational issues.
- Maintaining professional standards of conduct, communication and appearance when interacting with customers and stakeholders.
Customer Service Expectations
This role requires a strong customer-service mindset. The successful applicant should be comfortable communicating with different types of customers and stakeholders and should be able to remain professional when dealing with challenging or urgent situations.
You will be expected to communicate clearly, provide appropriate updates and ensure that customers are kept informed about the progress of their cases. Understanding service-level requirements and responding within required timeframes will be an important part of the position.
The ability to work harmoniously with technical and operational teams is also essential, particularly when resolving cases that require input from different departments.
Minimum Requirements
Applicants should meet the following requirements:
- Matric / Grade 12 qualification.
- 2–5 years of experience in administration and customer service.
- Working knowledge of general administrative procedures.
- An understanding of the ICT industry will be advantageous.
- Good computer and systems skills.
- Strong written and verbal communication abilities.
- Good interpersonal and people skills.
- Professional telephone etiquette.
- Good presentation and communication skills.
- Ability to communicate effectively with people from different backgrounds and levels of an organisation.
- Ability to establish and maintain productive relationships with customers, colleagues and other stakeholders.
Skills and Attributes
Mustek is looking for a candidate who is organised, professional and able to manage multiple responsibilities in a time-sensitive environment. Attention to detail will be important because the role involves maintaining customer information, case notes, documentation and other business records.
You should also be able to work as part of a team, communicate effectively and take responsibility for ensuring that administrative tasks are completed accurately and within required timeframes.
A positive attitude toward customers and colleagues, combined with good problem-solving and relationship-building abilities, will help the successful candidate perform effectively in this position.
Important Information
This is a permanent Customer Care Administrator position based in Midrand, Gauteng, within Mustek Limited’s Services Customer Care division.
Job Grade: B4
Minimum Experience: 2–5 years in administration and customer service
Qualification: Matric
Closing Date: 18 September 2026
If you meet the stated requirements and are interested in building your career in customer service and administration within the information technology sector, you are encouraged to apply before the closing date.
Apply for the Customer Care Administrator position through Mustek Limited’s official recruitment process.
Important: Always verify the vacancy and application requirements on the employer’s official recruitment platform before submitting your personal information. This post is for information purposes and is not the official vacancy advertisement.
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