Control Room Officer (Midrand) – Permanent Job Opportunity
If you are detail-oriented, calm under pressure, and experienced in security or logistics coordination, this Control Room Officer role in Midrand could be the right next step for your career. This position offers a stable, permanent opportunity within a structured environment where precision, communication, and quick decision-making are essential.
Job Overview
A reputable organisation in the security and cash solutions sector is seeking a skilled Control Room Officer to support daily operational monitoring, client communication, and route coordination. The successful candidate will play a central role in ensuring smooth logistics operations, maintaining communication between teams, and upholding strict service level agreements (SLAs).
This role is ideal for someone with prior control room experience who understands the importance of accuracy, compliance, and real-time problem-solving.
Key Responsibilities
1. Operational Communication and Coordination
You will act as a communication hub between clients, operational teams, and internal departments. Your duties will include:
- Keeping clients updated on team arrivals via phone and email
- Relaying important operational updates to the logistics controller
- Recording all incoming and outgoing calls in a structured log system
- Following strict radio communication protocols
Maintaining clear and professional communication is critical, as this ensures transparency and efficiency across all stakeholders.
2. Monitoring and Control Room Management
The role requires continuous monitoring of systems and ensuring that all control room tools are functioning correctly. You will:
- Check that all equipment and software systems are fully operational
- Report any faults or technical issues immediately
- Track vehicle routes and compare planned vs actual movement
- Identify and report deviations such as delays or route changes
Your attention to detail will help prevent operational disruptions and improve service delivery.
3. Risk Management Support
You will assist in maintaining a secure and compliant environment by:
- Coordinating with the risk department regarding incidents
- Reporting incidents promptly to relevant managers
- Keeping detailed records of panic activations, including time and location
- Supporting business continuity plans during emergencies
This responsibility ensures that safety and compliance standards are always upheld.
4. SLA and Route Performance Management
A large part of the job involves ensuring that operational targets are met according to agreed standards. Your duties will include:
- Notifying clients in advance about deliveries, collections, and estimated arrival times
- Monitoring route compliance and reporting exceptions
- Ensuring vehicles depart on time and meet delivery targets
- Updating systems with real-time turnaround data
- Identifying delays and recommending improvements
This function is key to maintaining high levels of customer satisfaction and operational efficiency.
5. Quality and Compliance Standards
The organisation follows strict quality management systems, and you will be expected to:
- Align with ISO 9001:2015 standards
- Ensure all processes meet compliance requirements
- Support environmental, social, and governance (ESG) initiatives
Your role contributes directly to maintaining high-quality service delivery.
6. Team Culture and Change Management
Beyond operational duties, you will also contribute to the organisation’s culture by:
- Promoting teamwork, accountability, and professionalism
- Supporting new processes and system changes
- Assisting with communication during transitions or updates
- Participating in workshops and internal briefings
This ensures smooth adaptation to changes and continuous improvement.
Minimum Requirements
Work Experience
- At least 2 years of control room experience
- Call centre experience is beneficial but not required
Education
- Grade 12 (Matric)
Certifications and Skills
- PSIRA Grade C registration (Control Room Operator)
- Computer literacy (essential for system monitoring and reporting)
Key Competencies
To succeed in this role, candidates should demonstrate:
- Logical thinking: Ability to assess situations quickly and make sound decisions
- Attention to detail: Accurate monitoring and reporting of operations
- Resilience: Ability to stay focused under pressure and overcome challenges
- Communication skills: Clear and professional interaction with clients and teams
- Problem-solving ability: Identifying issues and suggesting effective solutions
Job Details
- Position: Control Room Officer
- Location: Midrand, Gauteng
- Employment Type: Permanent
- Work Level: Skilled
- Salary: Market-related
- Equity Position: Yes
- Reference Number: MID-CRO
Why Apply for This Role?
This opportunity is perfect for candidates looking to grow within the security and logistics sector. You will gain exposure to high-level operations, work with advanced systems, and contribute to a critical part of the business.
The role also offers long-term career stability and the chance to develop skills in risk management, operations control, and customer service coordination.
How to Apply
If you meet the requirements and are ready to take on a challenging yet rewarding role, prepare your updated CV highlighting your control room experience, certifications, and key achievements. Ensure that your application clearly demonstrates your ability to manage pressure and handle operational responsibilities efficiently.
Final Thoughts
A Control Room Officer plays a vital role in ensuring that operations run smoothly, safely, and efficiently. If you are disciplined, proactive, and passionate about operational excellence, this position in Midrand could be your next career move.
Apply now and take the next step toward a stable and rewarding career in control room operations.
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