Job Title: Community Advisor (Full-Time) – FNB | Odendaalsrus
Job Overview
First National Bank (FNB) is currently hiring a Community Advisor to join its customer-facing team in Odendaalsrus. This is a full-time opportunity suited for individuals who are passionate about customer service, sales support, and helping clients navigate modern banking solutions.
As a Community Advisor, you will serve as a key point of contact between the bank and its customers. The role focuses on delivering efficient service, building strong relationships, and supporting customers in transitioning to digital banking platforms. You will also play a part in driving business growth by identifying sales opportunities and contributing to the expansion of the bank’s customer base.
Key Responsibilities
In this role, you will be expected to deliver both service excellence and sales support. Your daily tasks will include assisting customers with their banking needs, ensuring that transactions are handled accurately, and maintaining a high level of professionalism at all times.
You will engage directly with customers, understand their needs, and recommend appropriate banking products or services. A major part of your role will involve encouraging clients to adopt self-service and digital banking channels, helping improve efficiency and convenience.
Additionally, you will monitor and influence sales and service activities to meet set performance targets. This includes identifying cross-selling opportunities, supporting account growth, and contributing to overall profitability.
Administrative duties are also essential. You will ensure that all customer requests and transactions are processed correctly and within required timelines. Accurate reporting, record-keeping, and compliance with internal processes and regulatory standards will form part of your daily responsibilities.
Minimum Requirements
To qualify for this position, candidates must meet the following criteria:
- A minimum of Grade 12 (NQF Level 4)
- A post-matric qualification (NQF Level 5) in Banking, Business Administration, Customer Service, or a related field will be advantageous
- Between 1 to 3 years of experience in a customer-facing role, preferably within financial services or retail
Skills and Competencies
The ideal candidate will demonstrate strong interpersonal and communication skills, with the ability to engage effectively with customers from diverse backgrounds. You should be confident in promoting digital banking solutions and capable of explaining their benefits clearly.
A strong sense of attention to detail is essential, especially when handling financial transactions and maintaining accurate records. You must be well-organised, able to manage your time efficiently, and capable of working under pressure while maintaining service quality.
Sales awareness is also important, as the role involves identifying opportunities to promote relevant products and services. You should be motivated to achieve targets and contribute to the growth of the business.
What the Role Offers
This opportunity provides valuable exposure to frontline banking operations within one of South Africa’s leading financial institutions. You will gain experience in customer engagement, digital banking support, and sales-driven service delivery.
FNB promotes continuous learning and development, offering employees access to training and growth opportunities that enhance both personal and professional skills. You will work in a collaborative environment where teamwork and customer satisfaction are prioritised.
Ideal Candidate Profile
This position is best suited for individuals who are:
- Customer-focused and committed to delivering excellent service
- Goal-driven and motivated by achieving performance targets
- Detail-oriented with strong organisational abilities
- Ethical and compliant with workplace standards and regulations
- Team players who can build positive relationships with colleagues and customers
- Proactive learners who are eager to grow and develop within the banking sector
About the Company
First National Bank is a well-established financial institution known for its innovative approach to banking. It offers a wide range of services, including personal and business banking, insurance, savings, and investment solutions. The bank is recognised for its strong digital platform and customer rewards system, making it a leader in modern banking experiences.
FNB is committed to creating meaningful change by providing solutions that improve customers’ daily lives. Employees are encouraged to contribute to this mission by delivering exceptional service and building long-term client relationships.
Additional Information
- Location: Odendaalsrus, South Africa
- Job Type: Full-Time
- Application Deadline: 29 April 2026
FNB is an equal opportunity employer and supports diversity in the workplace. Individuals with disabilities are encouraged to apply, and all personal information shared during the recruitment process will be handled confidentially.
How to Apply
If you are interested in building a career in banking and customer service, this is a strong opportunity to join a reputable organisation and grow within a supportive environment. Submit your application before the closing date to be considered.
This role offers a solid entry point into the financial services industry while allowing you to develop valuable skills in customer relations, sales, and digital banking.