Location: Sandton, Gauteng, South Africa
Job Type: Permanent
Company: Momentum Group (Guardrisk Cluster – Admed Division)
Application Closing Date: 11 August 2026
Client Care Advisor Vacancy in Sandton
Momentum Group is inviting applications from customer-focused and professional individuals for a permanent Client Care Advisor (Admed) position based in Sandton, Gauteng. This opportunity is ideal for candidates with call centre and administration experience who enjoy helping customers, solving problems, and providing outstanding service.
As a Client Care Advisor, you will serve as the primary contact for customers calling with enquiries relating to their medical cover and related services. You will communicate with members, employers, brokers, healthcare providers, and other stakeholders while ensuring every interaction is handled professionally, accurately, and efficiently.
If you are passionate about customer satisfaction and enjoy working in a fast-paced environment, this position offers an excellent opportunity to build your career within one of South Africa’s respected financial services organisations.
About the Role
The successful candidate will be responsible for answering inbound telephone enquiries, providing accurate information, resolving customer concerns, and ensuring that service standards are consistently achieved.
The position requires someone who can manage multiple tasks while maintaining professionalism and delivering an exceptional customer experience. In addition to telephonic support, the role includes administrative duties and operational assistance whenever required.
Minimum Requirements
To be considered for this opportunity, applicants should meet the following requirements:
- Grade 12 (Matric)
- Certificate in Customer Service, Call Centre Skills, Administration, or a related field
- Basic computer literacy
- Working knowledge of Microsoft Office
- At least two years of inbound call centre experience
- Minimum of one year of administration experience
- Previous experience in medical schemes, healthcare administration, or gap cover services will be beneficial
Key Responsibilities
The Client Care Advisor will perform a variety of customer service and administration duties, including:
- Answer incoming customer calls professionally and courteously
- Assist customers within agreed service standards
- Verify customer information before discussing confidential records
- Record customer interactions accurately on internal systems
- Respond to membership, policy, premium, benefits, and claims enquiries
- Resolve customer queries during the first interaction whenever possible
- Escalate complex matters to the relevant departments when necessary
- Conduct outbound calls when operationally required
- Take accurate messages and ensure prompt follow-up
Customer Service Responsibilities
Excellent customer service remains at the centre of this position. Successful applicants will be expected to:
- Deliver friendly and professional support during every customer interaction
- Build positive relationships with members, employers, brokers, healthcare providers, and colleagues
- Handle complaints calmly and professionally
- Listen carefully to customer concerns
- Identify customer needs and provide suitable information
- Communicate clearly and professionally
- Manage customer expectations through accurate and timely updates
- Ensure customers receive appropriate assistance throughout the enquiry process
Product Knowledge
The successful candidate will continuously develop knowledge of Admed products and services to provide accurate guidance to customers.
Responsibilities include:
- Explaining policy benefits and exclusions
- Providing information regarding waiting periods
- Assisting customers with claims-related enquiries
- Explaining policy conditions and available benefits
- Staying updated with product enhancements and operational changes
- Applying company procedures correctly during every interaction
Administration Duties
Besides handling customer enquiries, the role also involves important administrative support functions.
These include:
- Maintaining accurate customer information
- Updating internal administration systems
- Assisting with email enquiries during quieter call periods
- Supporting other operational teams when required
- Completing administrative tasks according to company procedures
- Maintaining accurate records for compliance and auditing purposes
Compliance and Quality Standards
The Client Care Advisor will be expected to:
- Follow company policies and procedures
- Maintain customer confidentiality at all times
- Meet productivity and quality performance targets
- Comply with regulatory requirements
- Promote fair customer treatment throughout every interaction
- Identify opportunities to improve customer service and operational efficiency
Skills and Competencies
Momentum Group is looking for candidates who demonstrate the following qualities:
- Excellent customer service skills
- Strong verbal communication
- Active listening ability
- Professional telephone etiquette
- Empathy and patience
- Sound judgement
- Strong problem-solving ability
- Good organisational skills
- Ability to work under pressure
- High level of accountability
- Time management skills
- Attention to detail
- Computer literacy
- Ability to learn new systems and products quickly
- Strong administration skills
Why Join Momentum Group?
Working at Momentum Group provides an opportunity to become part of a customer-focused organisation committed to delivering quality service. Employees are encouraged to build their skills, contribute to excellent customer experiences, and support business success through professionalism and teamwork.
If you have experience working in a call centre environment, enjoy interacting with customers, and are looking for a stable permanent opportunity in Sandton, this could be the ideal next step in your career.
How to Apply
Interested candidates should submit their applications before 11 August 2026 through the official Momentum Group careers platform. Ensure that your CV is updated and highlights your call centre, customer service, administration, and computer skills. Applicants should verify the vacancy on the company’s official careers website before submitting their application.