Job Opportunity: Call Centre Agent (Sales)
Location: Midrand, Gauteng, South Africa
Closing Date: April 11, 2026
Reference Number: MMH260320-11
Employment Type: Permanent
About the Brand: A Legacy of Empowerment
For over 128 years, Metropolitan has stood as a beacon of financial empowerment across Africa. As one of South Africa’s most trusted service brands, Metropolitan is dedicated to providing affordable financial solutions that create genuine growth and security for individuals and families. Our footprint extends beyond South Africa into 12 African countries, including Namibia, Botswana, Kenya, Ghana, Nigeria, Lesotho, and Eswatini.
We specialize in financial wellness solutions tailored for low-income clients, offering products such as funeral insurance, health coverage, savings plans, hospital cash-back cover, retirement solutions, and life insurance. When you join Metropolitan, you aren’t just taking a job; you are becoming part of a legacy that prioritizes community upliftment through financial education and accessible services.
Role Purpose
The core purpose of this role is to continuously enhance the lifetime financial wellness of people, their families, and their communities. As a Call Centre Agent, you will serve as a trusted guide, using empowerment and education to sell financial solutions that put clients at ease regarding the future of their loved ones. You will be the voice of the brand, turning complex financial concepts into simple, actionable plans.
Minimum Requirements
To be considered for this role, candidates must meet the following non-negotiable criteria:
· Education: A Matric (Grade 12) certificate is essential, along with a post-matric qualification equivalent to NQF Level 5 (recognized by the FSCA).
· Experience: A minimum of one year of proven experience in a Sales or Call Centre environment is required.
· Sales Acumen: Demonstrated experience in cold calling is essential for success in this role.
· Regulatory: While Regulatory Examination (RE) 5 is desirable, candidates must be willing to meet FAIS compliance requirements to operate within the financial services regulatory framework.
Key Responsibilities: What You Will Do
As a Call Centre Agent at Metropolitan, your daily activities will revolve around proactive selling, client relationship management, and administrative precision. You will be expected to:
· Drive Sales Performance: Proactively strive to achieve and exceed personal financial targets through effective planning, time management, and resilience. You will identify entrepreneurial opportunities in every interaction, maintaining a passionate and focused approach to converting leads into long-term clients.
· Conduct Financial Needs Analysis: Analyze client situations carefully to understand their financial complexity. You will prepare, interpret, and present financial performance data to help clients make informed decisions regarding their financial plans.
· Client Relationship Management: Build and maintain robust client relationships by presenting innovative and trustworthy product offerings. You will support clients through the decision-making process by displaying exceptional product knowledge and customer-centricity. This includes regularly reviewing client accounts to determine if life changes, economic shifts, or financial performance indicate a need for plan reassessment.
· Education and Advisory: Present information-sharing sessions on financial planning topics to engage new business and enhance the knowledge of potential clients. You will guide clients through the complexities of products like funeral insurance, savings, and retirement solutions.
· Administrative Excellence: Ensure the timely completion of all administrative and reporting duties related to the role. You will maintain accurate records to comply with governance requirements.
· Market Awareness: Research and monitor financial market trends to ensure that the plans you offer remain relevant, effective, and competitive.
Competencies for Success
We are looking for self-motivated entrepreneurs who are relentless in pursuing targets. The ideal candidate will possess the following competencies:
· Articulating Information: The ability to explain complex financial products in simple, easy-to-understand terms.
· Seizing Opportunities: A proactive approach to identifying sales opportunities and acting on them immediately.
· Establishing Rapport: Building trust and respect with clients quickly over the phone.
· Convincing People: The skill to influence and persuade potential clients to secure their financial futures.
· Upholding Standards: A commitment to following procedures and maintaining high ethical standards in a regulated environment.
· Stress Management: The ability to meet tight deadlines and sales targets while maintaining a professional demeanor.
Why Join Metropolitan?
· Stability: Join a brand with a 128-year history of serving communities.
· Growth: Metropolitan is part of the Momentum Metropolitan Holdings group, offering vast career progression opportunities within the financial services sector.
· Impact: Your work will directly contribute to the financial security of low-income families across South Africa.
· Reward: A competitive remuneration structure designed to reward high performance and entrepreneurial drive.
Disclaimer
Please verify the legitimacy of this job advert on our official company career page. Metropolitan is committed to transformation and employment equity. Preference will be given to candidates whose appointment contributes to the achievement of our employment equity goals.
Ready to make a difference?
If you are a target-driven, energetic individual with a passion for sales and financial wellness, we want to hear from you.
Apply today before the closing date of April 11, 2026.
📢 Join Our WhatsApp Channel