Call Centre Agent – Midrand (Permanent Position)
Are you passionate about sales, customer service, and helping people secure their financial future? A leading financial services provider, Metropolitan Life, is currently recruiting for a Call Centre Agent based in Midrand. This is an excellent opportunity for individuals who are target-driven, confident communicators, and eager to grow within the financial services industry.
With over a century of experience, Metropolitan has built a strong reputation for delivering affordable financial solutions that improve the lives of individuals and communities across Africa. If you’re looking to join a company that values empowerment, growth, and financial education, this role is ideal for you.
Job Overview
- Position: Call Centre Agent
- Location: Midrand, Gauteng, South Africa
- Job Type: Permanent
- Industry: Financial Services / Sales
- Closing Date: 11 April 2026
- Reference Number: MMH260320-11
- Remote Work: Not available (office-based role)
About the Company
Metropolitan Life is a well-established financial services brand with a legacy spanning more than 100 years. The company focuses on delivering accessible financial solutions such as life insurance, funeral cover, savings plans, and retirement products. Its mission is to promote financial wellness and long-term security, especially among underserved communities.
Operating in multiple African countries, Metropolitan continues to expand its impact by helping individuals and families build stable financial futures through education and tailored solutions.
Key Responsibilities
As a Call Centre Agent, your primary role will be to drive sales while delivering excellent customer service. Your daily duties will include:
- Achieving sales targets through proactive client engagement and effective communication
- Conducting outbound calls (including cold calling) to generate new business opportunities
- Educating potential clients on financial planning and available products
- Building and maintaining strong, long-term client relationships
- Identifying customer needs and recommending suitable financial solutions
- Providing accurate and up-to-date product information
- Assisting clients in making informed financial decisions
- Managing administrative tasks, reports, and client records efficiently
- Monitoring financial market trends to provide relevant advice
- Reviewing client portfolios regularly to ensure they align with changing needs
You will also be expected to present financial information clearly, helping clients understand how different products can benefit them and their families.
Minimum Requirements
To qualify for this role, candidates must meet the following criteria:
- Grade 12 (Matric certificate)
- A post-matric qualification equivalent to NQF Level 5 (recognized by FSCA)
- At least 1 year of experience in sales or a call centre environment
- Proven experience in cold calling
- Strong communication and interpersonal skills
Advantageous:
- Regulatory Examination (RE5) certification
- Knowledge of FAIS compliance requirements
Key Skills and Competencies
To succeed in this position, you should possess the following skills:
- Excellent verbal communication and persuasion skills
- Ability to build rapport and trust with clients
- Strong time management and organizational abilities
- Confidence in handling objections and closing sales
- Problem-solving mindset with attention to detail
- Self-motivation and a target-driven attitude
- Ability to work under pressure and meet deadlines
- Customer-focused approach with a passion for helping others
Why Apply for This Job?
Working with Metropolitan Life offers several benefits:
- Opportunity to work for a reputable and trusted financial brand
- Career growth and development within the financial services industry
- Exposure to financial planning and advisory services
- A chance to make a real difference in people’s lives
- Supportive and professional work environment
This role is perfect for individuals who are entrepreneurial, goal-oriented, and eager to build a rewarding career in sales and financial services.
How to Apply
Interested candidates should ensure they apply before the closing date: 11 April 2026. Always verify the authenticity of job postings by visiting the official Metropolitan careers website.
Important Job Search Tip
When applying for jobs online, always confirm that the vacancy is listed on the company’s official website. Avoid sharing personal information on unofficial platforms to protect yourself from job scams.
Final Thoughts
If you have a passion for sales, enjoy working with people, and want to grow in the financial sector, this Call Centre Agent job in Midrand could be your next big opportunity. With the right mindset and dedication, you can build a successful career while helping others achieve financial stability.
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