Call Centre Agent (JHB) – Permanent Position
If you are passionate about customer service and looking to build a stable career in a fast-paced environment, this Call Centre Agent opportunity in Johannesburg could be a great fit. This role is ideal for individuals who thrive under pressure, enjoy solving customer problems, and are comfortable working flexible hours, including weekends and public holidays.
Job Overview
This permanent Call Centre Agent role involves handling inbound customer queries, assisting passengers, and ensuring a smooth communication process between the company and its clients. You will be expected to provide professional support, resolve issues efficiently, and maintain a high standard of service delivery at all times.
The position is classified as a junior-level role, making it suitable for candidates with some experience in customer service or call centre operations who are ready to grow within the industry.
Key Responsibilities
As a Call Centre Agent, your daily duties will focus on customer interaction and problem resolution. You will:
- Handle incoming calls from customers and passengers in a professional manner
- Assist with issues such as flight delays, cancellations, and general enquiries
- Clearly explain procedures and provide guidance to customers when needed
- Communicate effectively both verbally and in writing
- Maintain confidentiality when dealing with sensitive customer information
- Work collaboratively with team members to achieve service targets
- Manage customer concerns with patience and professionalism
This role requires a proactive mindset, as you will often need to think quickly and provide solutions in real-time.
Minimum Requirements
To be considered for this Call Centre Agent job in Johannesburg, candidates must meet the following criteria:
- Grade 12 (Matric) or equivalent qualification (essential)
- 1 to 4 years of experience in a call centre environment (essential)
- Strong command of the English language (spoken and written)
- Good computer literacy and ability to navigate systems efficiently
- Excellent telephone etiquette and interpersonal communication skills
- Clear criminal and credit record
- Willingness to work shifts, weekends, and public holidays
- Reliable transport (advantageous)
Candidates with a travel-related qualification or industry exposure will have an added advantage, although this is not mandatory.
Desired Skills and Personal Attributes
Success in this role depends heavily on your attitude and ability to manage customer interactions effectively. The ideal candidate should demonstrate:
- Strong customer service orientation
- High levels of patience and emotional intelligence
- Confidence in handling objections and difficult conversations
- Excellent time management and punctuality
- Ability to stay calm and focused under pressure
- Strong conflict resolution skills
- Professionalism and trustworthiness, especially when handling confidential data
Employers are looking for individuals who can consistently deliver high-quality service while maintaining a positive and composed demeanor.
Working Hours and Shifts
This Call Centre Agent position operates on a shift basis. You must be flexible and willing to work according to the following schedules:
- 07:00 – 16:00
- 08:00 – 17:00
- 09:00 – 18:00
- 10:00 – 19:00
Shifts include weekends and public holidays, so adaptability is essential.
Salary and Benefits
The salary for this role is market-related, meaning it will be competitive and aligned with industry standards. While specific benefits are not listed, permanent roles typically offer job stability and opportunities for growth within the organization.
Application Process
Applicants must follow the official application process as email submissions will not be accepted. Make sure to apply through the designated platform before the closing date.
- Closing Date: 7 April 2026
- Location: Johannesburg (JHB)
- Employment Type: Permanent
Please note:
- Preference may be given to candidates from under-represented designated groups
- If you do not receive feedback within two weeks after the closing date, consider your application unsuccessful
- The company reserves the right not to fill the position or to make appointments based on operational needs
Why Consider This Job?
This Call Centre Agent job in Johannesburg offers a solid opportunity for individuals seeking to grow in customer service or the aviation support industry. It provides hands-on experience, exposure to real-time problem-solving, and the chance to work in a dynamic, team-oriented environment.
If you have strong communication skills, enjoy helping people, and can handle a fast-paced work setting, this role could be the stepping stone to a rewarding career.
Final Thoughts
With the increasing demand for customer service professionals in South Africa, roles like this offer both stability and career progression. If you meet the requirements and are ready to take on a challenging yet fulfilling position, don’t miss this opportunity.
Apply before the deadline and take the next step in your career as a Call Centre Agent in Johannesburg.
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