Job Post: Branch Advisor FAIS
Job Title: Branch Advisor FAIS
Company: First National Bank (FNB)
Location: Phuthaditjhaba, South Africa
Employment Type: Full-time
Closing Date: February 27, 2026)
Job Requisition ID: R46766
About the Role
First National Bank (FNB), the home of the #changeables, is seeking a customer-centric Branch Advisor FAIS to join our dynamic team in Phuthaditjhaba. As part of our Points of Presence division, you will play a pivotal role in delivering innovative, contextual, and integrated financial solutions to our clients.
In this role, you will be the face of FNB—building meaningful relationships, addressing transactional needs with empathy, and guiding customers toward the digital banking solutions that best suit their lifestyles. We are looking for someone who embodies our brand promise: “How can we help you?”
If you are ready to be part of an inclusive environment that values diversity, nurtures talent, and invests deeply in your growth, this is your opportunity to become the best version of yourself.
Key Responsibilities
As a Branch Advisor FAIS, you will be responsible for:
· Customer Experience: Providing a positive, helpful, and sensitive experience to every customer by understanding their transactional needs and expectations.
· Client Relationship Management: Building and maintaining strong, long-lasting relationships with clients through trust and personalized service.
· Digital Enablement: Educating customers on the correct banking platforms, including eChannels and Self Service options, ensuring they are empowered to bank conveniently and securely.
· Needs Analysis: Analyzing customer data to identify financial needs and recommending tailored, integrated solutions that add real value.
· Sales & Performance: Achieving sales results by offering contextual financial solutions while maintaining a strong focus on ethical conduct and compliance.
· Personal Development: Taking accountability for your own performance, personal growth, and career development within the FNB family.
· Industry Knowledge: Staying updated on the latest industry trends, product knowledge, and regulatory requirements to serve clients effectively.
· Problem Solving: Addressing customer challenges with empathy and agility, ensuring resolutions align with bank policy and processes.
Ideal Candidate Profile
We are looking for a candidate who is not just looking for a job, but a career where they can make a difference. You will thrive in this role if you are:
· Customer-Centric: You genuinely care about people and their financial well-being.
· A Problem Solver: You enjoy tackling challenges and finding solutions that work for the customer and the business.
· Persuasive & Results-Driven: You have a natural ability to influence and a passion for exceeding targets.
· Ethical & Compliant: You understand the importance of working within a regulated environment and maintaining the highest ethical standards.
· Agile & Flexible: You can adapt quickly to changing circumstances and customer needs.
· Detail-Oriented: You possess excellent organizational skills and a keen attention to detail.
· A Strong Communicator: Your interpersonal skills allow you to connect with people from all walks of life.
Minimum Qualifications & Experience
To be considered for this role, you must meet the following criteria:
· Education: NQF Level 4 qualification or higher.
· Experience: 1–2 years of experience in Client Services Support and delivery, preferably within a financial services or retail banking environment.
· FAIS Alignment: The role requires adherence to FAIS (Financial Advisory and Intermediary Services) regulations, and candidates should be comfortable working in a governed financial advisory capacity.
What FNB Offers You
When you join FNB, you gain access to a world of opportunities:
· Dynamic Team Environment: Work alongside unique talents in a space that celebrates differences.
· Personal & Professional Growth: Continuous learning and development opportunities to advance your career.
· Community Impact: The chance to act as a brand ambassador and make a real difference in the local Phuthaditjhaba market.
· Innovative Culture: Be part of a team that is shaping the future of banking through innovation and digital transformation.
· Inclusive Workplace: FNB supports the recruitment and advancement of individuals with disabilities. Candidates are encouraged to voluntarily disclose disability information, which will be kept confidential.
About FNB
FNB is more than just a bank. Serving retail and commercial customers, we offer a comprehensive suite of financial solutions, including life and short-term insurance, savings and investment products, and a digital ecosystem designed to help customers navigate everyday life. Home to the market-leading FNB App and the globally recognized eBucks rewards program, FNB has been named the “Strongest Banking Brand in the World” in the Brand Finance Banking 500 2023 report. A career at FNB means you have the opportunity to change people’s lives in an authentic, profound, and sustainable way.
How to Apply
Ready to take the next step in your career?
Click the “Apply” button to submit your application before the closing date. Please ensure your application highlights your customer service experience, sales ability, and alignment with FNB’s values.
Closing Date: February 27, 2026
Applications will not be accepted after this date. Kindly submit your application ahead of the deadline.
Equal Opportunity Employer
All appointments will be made in line with the FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates can disclose their disability information voluntarily, and the Bank will keep this information confidential unless required by law to disclose it to other parties.
Should you have any queries, please log them via MyQ.
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