Job Overview: Branch Advisor (FAIS) – Points of Presence
Location: Hillbrow, South Africa
Employment Type: Full-time
Closing Date for Applications: March 27, 2026
Reference Number: R47962
Are you passionate about helping people navigate their financial journeys? Do you thrive in a fast-paced, client-facing environment where your advice makes a tangible difference? FNB is looking for a dynamic, ethical, and results-driven Branch Advisor (FAIS) to join our Points of Presence (POP) team in Hillbrow.
As a member of the #changeables, you will not just be a banker; you will be a trusted partner. You will operate within a high-volume service branch environment, responsible for delivering professional financial advice, educating clients on digital solutions, and building lasting relationships that go beyond transactions. If you are ready to imagine your potential in a team where innovation meets empathy, we want to hear from you.
Key Responsibilities: What You Will Do
In this role, you will act as the bridge between our clients and the bank’s comprehensive financial solutions. Your primary focus will be on compliance, client retention, and growth.
· Client Advisory & Relationship Management: Build and manage long-term client relationships to support retention and growth. You will analyze client data to provide appropriate financial advice and solutions aligned with their financial goals, strictly in accordance with FAIS requirements.
· Customer Experience Excellence: Provide a positive customer experience by being helpful and sensitive to client transactional needs. You will live up to our brand promise of “how can we help you?” at all times, educating customers on the correct banking channels, including eChannels and Self Service, to best suit their needs.
· Sales & Service Delivery: Achieve individual and branch sales and service targets. You will manage leads, referrals, and client follow-ups within agreed turnaround times while maintaining accurate and complete client records.
· Compliance & Ethics: Conduct yourself in an ethical manner, ensuring all activities adhere to FICA legislation, Treating Customers Fairly (TCF) principles, and FNB governance.
· Professional Development: Take accountability for your own performance, personal growth, and career development while staying updated on industry trends and product knowledge.
Qualifications & Experience: What You Bring
To succeed in this role, you need a strong foundation in financial services principles and a proven ability to engage with clients.
Minimum Requirements:
· Education: Grade 12 / NQF Level 4.
· Experience: 1–3 years of experience in customer-facing environments, service delivery, or client support within the financial services sector.
Preferred Qualifications:
· NQF Level 5 Certificate in Banking, Business Administration, Customer Service, or related fields recognized by FAIS.
Core Competencies:
· Strong understanding of FAIS, TCF, and client-centric advice principles.
· Proven ability to meet sales, service, and compliance targets.
· Persuasive selling skills combined with an ethical approach to advice.
· Strong communication and interpersonal skills.
· Agile and flexible, with a knack for solving problems.
· High attention to detail and compliance awareness.
· Ability to work independently and collaboratively within a team.
Why Join FNB?
At FNB, we strive to be a trusted partner helping to create a better world by providing innovative, contextual, and integrated financial solutions. As part of our team, you will be surrounded by unique talents in an inclusive environment that values differences and lives up to the promise of being deeply invested.
You will have access to:
· Opportunities to build meaningful relationships within a dynamic team.
· A challenging working environment that pushes you to grow.
· Personal and professional growth opportunities.
· The chance to act as a brand ambassador and make a direct impact on your local market.
We are looking for someone who is:
· Client-focused: You prioritize the client’s needs and show empathy.
· Results-driven: You have strong planning and organizational skills.
· Ethical: You take pride in doing the right thing, always.
Important Application Information
This role is based in Hillbrow. Applications will close on March 27, 2026. Kindly submit your application ahead of this date to be considered.
Employment Equity:
All appointments will be made in line with FirstRand Group’s Employment Equity plan. The Bank supports the recruitment and advancement of individuals with disabilities. Candidates may disclose their disability information on a voluntary basis. The Bank will keep this information confidential unless required by law to disclose it to other parties.
Have Questions?
Should you have any queries regarding the application process, please log it via MyQ.
About FNB:
Serving retail and commercial customers, FNB is so much more than a bank. We offer life and short-term insurance, innovative savings and investment products, and a digital universe of solutions designed to help customers navigate the challenges and opportunities of everyday life. With a market-leading app and a globally recognized rewards system (eBucks), FNB has won multiple awards, including the Strongest Banking Brand in the World in the Brand Finance Banking 500 2023 report. Join us to build an exciting and rewarding career where you can change people’s lives in an authentic, profound, and sustainable way.
Ready to become the best version of yourself? Apply now to join FNB as a Branch Advisor.
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