Job Title: Branch Administrator (Pathology & Care Centre Support)
Location: Pretoria East, Gauteng
Company: Ampath Laboratories
Job Type: Permanent, Full-Time
Reference Number: B270185
Closing Date: 25 March 2026
Introduction
Ampath Laboratories, a leader in the pharmaceutical and medical healthcare industry, is seeking a meticulous and organized Branch Administrator to join our team in Pretoria East. This is more than just an administrative role; it is an opportunity to become the backbone of a busy laboratory and Care Centre. If you are passionate about quality service delivery, possess a keen eye for detail, and thrive in a fast-paced, service-driven environment, we invite you to contribute to a culture of clinical excellence and patient-centered care.
Why Join Ampath?
At Ampath, we believe that purpose meets possibility. As a vital member of our team, you will play a crucial role in ensuring seamless operations. Your work will directly impact patient experience and support our clinicians in delivering accurate diagnoses. We are committed to building a diverse and inclusive workforce, encouraging applications from all backgrounds to drive innovation in healthcare.
Role Overview
As the Branch Administrator, you will ensure that all daily administrative activities are executed accurately and timeously. From specimen processing and data capturing to patient interaction and billing support, you will be the key to maintaining a smooth workflow. Your ability to balance efficiency with empathy will help create a welcoming Care Centre experience while upholding the rigorous quality standards required in a pathology environment.
Key Responsibilities
Operational & Administrative Support
· Data Management: Accurately capture patient information and test details into the laboratory information system (LIS), ensuring data integrity and confidentiality.
· Record Keeping: Maintain orderly physical and digital records, prepare essential documents, and manage routine correspondence to ensure the right information reaches the right stakeholders promptly.
· Specimen Handling: Receive specimens, verify their alignment with requisition forms, label and batch according to strict protocols, and prepare them for internal processing to prevent delays or rework.
Patient & Customer Care
· Frontline Engagement: Greet patients with professionalism and empathy, guiding them through requisition forms and answering queries regarding procedures.
· Financial Administration: Confidently process card and cash payments, generate pro forma invoices, and assist patients or clients with account and billing inquiries.
· Query Resolution: Handle incoming calls, resolve routine inquiries, and act as a liaison between patients, clinicians, and the laboratory team to ensure effective communication.
Quality & Compliance
· Process Adherence: Follow established procedures meticulously to support a High Performance Culture, ensuring that all documentation and specimen handling meet regulatory and company standards.
· Risk Mitigation: Recognize routine issues quickly, take appropriate action, and proactively address potential delays to prevent disruption to clinical operations.
· Confidentiality: Handle sensitive patient and medical data with the utmost discretion and responsibility, aligning with healthcare privacy regulations.
Requirements
Education & Experience
· Essential: Grade 12 (Matric) certificate.
· Preferred: 1–4 years of data capturing experience within a pathology or medical environment is highly suitable for this role, though candidates with a strong administrative background in healthcare will also be considered.
Core Competencies
· Attention to Detail: A meticulous approach to ensuring information, documentation, and specimens are accurate and complete.
· Organizational Skills: Ability to manage time effectively, prioritize tasks, and meet deadlines in a busy, service-driven setting.
· Communication: Clear and professional verbal and written communication skills to build positive relationships with colleagues, clinicians, and patients.
· Technical Proficiency: Confidence in using standard office applications (MS Office) and the ability to quickly learn laboratory-specific systems.
· Problem-Solving: Ability to recognize issues early and either resolve them or escalate appropriately to maintain operational flow.
What Success Looks Like
In this role, your impact is measurable. By taking ownership of administrative tasks, you reduce rework, prevent delays, and uphold the quality standards that Ampath is known for. Your calm and professional demeanor sets the tone for Employee Engagement, ensuring every interaction feels considered and people-centered. By enabling leaders to focus on clinical excellence, you reinforce the pillars of Leadership Empowerment and Accountability within the branch.
Employment Equity & Diversity
Ampath is dedicated to Employment Equity. We actively encourage applications from individuals across all demographics, particularly those from underrepresented groups. We are proud to foster a space where diverse perspectives thrive, contributing to excellence in healthcare.
Working Conditions
· Hours: 45 hours per week.
· Schedule: 5-day work week (Monday to Friday).
· Location: Pretoria East.
How to Apply
If you are ready to take the next step in your career and make a tangible difference in the healthcare sector, we want to hear from you.
Closing Date: 25 March 2026 at 21:00.
Action: Click the “Apply Now” button below to submit your application via our Direct Hire portal.
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