Company: Clicks Group
Position: Service Advisor
Listing Reference: click_026884
Location: Johannesburg Metropolitan, Gauteng
Employment Type: Permanent
Industry: Retail, FMCG and Wholesale
Closing Date: 28 September 2026
Salary: Market Related
Employment Equity: Yes
Service Advisor Job Opportunity at Clicks
Clicks Group is inviting applications for a Service Advisor position at Clicks Panorama in the Johannesburg Metropolitan area. This is a permanent opportunity for a candidate who enjoys working with customers, leading retail teams and maintaining efficient day-to-day operations.
The successful candidate will play an important role in making sure customers receive professional and efficient service while supporting the smooth running of the point-of-sale area. The position also involves supervising shop assistants and cashiers, managing stock and cash, maintaining administrative standards and helping the store achieve its operational and customer service targets.
Applicants who have a Grade 12 qualification and relevant retail experience or a suitable Retail or Business Management qualification are encouraged to consider this opportunity.
Key Responsibilities
The Service Advisor will be responsible for coordinating and controlling activities around the point of sale. This includes ensuring that customers are assisted promptly and that transactions are handled accurately and efficiently.
A major part of the position involves supervising shop assistants and cashiers. The successful candidate will help ensure that employees understand their responsibilities, receive appropriate guidance and remain motivated to provide a high level of customer service.
The Service Advisor will also assist with staff scheduling by ensuring that the point-of-sale area has adequate personnel according to operational requirements, company procedures and applicable labour legislation.
Customer queries must be handled professionally and resolved within the company’s policies and procedures. The successful applicant will therefore need strong communication skills and the ability to deal with different customer needs in a calm and professional manner.
Stock and cash management are also important aspects of the role. The employee will be expected to follow appropriate controls relating to stock, cash handling, returns and security. These measures are designed to reduce losses, protect company assets and maintain effective store operations.
The position also involves promoting the Clicks ClubCard and supporting participation targets. The Service Advisor should be comfortable explaining promotions and benefits to customers while maintaining a positive shopping experience.
As a representative of the Clicks brand, the successful candidate will be expected to remain visible, approachable and professional when interacting with customers and colleagues.
Knowledge Required
Applicants should have an understanding of financial management principles and how they apply to retail operations. Knowledge of the retail or FMCG environment, including merchandising and promotional activities, will also be valuable.
The role requires an understanding of stock control, cost management, risk management and compliance procedures. Knowledge of customer service practices, labour legislation and industrial relations procedures will also be beneficial.
An understanding of competency-based interviewing is another area of knowledge associated with the position.
Skills and Abilities
The ideal candidate should be able to work towards targets and deliver results while maintaining good customer service standards.
Important skills include:
- Leadership and supervisory ability
- Planning and organising
- Problem-solving
- Strong customer service skills
- Good verbal and written communication
- Computer literacy
- Numeracy skills
- Ability to manage retail operations effectively
- Ability to work under pressure
- Ability to organise and direct team members
Candidates should also be comfortable working with people and responding to changing operational demands.
Competencies
The position requires strong capabilities in leading and supervising, building relationships, and delivering results while meeting customer expectations.
Additional competencies that may be advantageous include following instructions and procedures, working effectively with people, analysing information, planning and organising workloads, and coping with workplace pressure and setbacks.
Minimum Requirements
Applicants must have a Grade 12 qualification.
For external applicants, a relevant Retail Management or Business Management qualification is required.
A Grade 12 background with at least 50% in Mathematics and 50% in English is desirable.
Candidates should carefully review the requirements before submitting an application to ensure that their qualifications and experience are aligned with the position.
How to Apply
The Service Advisor – Clicks Panorama position is open until 28 September 2026. Interested applicants should apply through the official Clicks Group recruitment process before the closing date.
Position: Service Advisor
Reference: click_026884
Location: Johannesburg Metropolitan, Gauteng
Employment Type: Permanent
Closing Date: 28 September 2026
Salary: Market Related
Applicants who require assistance with the registration process can contact the Clicks support team on 010 140 3099 or email clickssupport@pnet.co.za.
Make sure all required information is completed correctly when applying and submit your application before the advertised closing date.