Business Unit: Discovery Corporate & Employee Benefits
Function: Administration and Office Support
Position: Senior Administrator
Industry: Employee Benefits, Retirement Funds & Financial Services
About the Opportunity
Discovery is looking for a capable, detail-oriented and customer-focused professional to join its Corporate & Employee Benefits business as a Senior Administrator.
This opportunity is suited to an experienced administrator who understands the importance of accurate processing, effective query resolution, regulatory compliance and dependable client service. The successful candidate will work within the Retirement Funds business environment and support the administration of both Umbrella Fund operations and Group Risk billing activities.
Discovery operates in a fast-moving environment that encourages people to think differently, improve existing processes and contribute to meaningful outcomes. The organisation places strong emphasis on innovation, service excellence and developing individuals who are committed to delivering high-quality work.
About Discovery Corporate & Employee Benefits
Discovery Corporate & Employee Benefits focuses on helping employers and employees build healthier and more financially secure futures. The business operates across areas including employee benefits, retirement savings and group risk solutions.
The Senior Administrator will become part of an environment where accurate administration directly contributes to the quality of service delivered to employers, members, brokers and other stakeholders.
Role Overview
The Senior Administrator will be responsible for supporting the daily administration of Retirement Fund and Group Risk-related activities.
The role requires a strong understanding of administrative processes and the ability to work accurately with financial and member-related information. You will be expected to monitor and process information, resolve queries, assist with regulatory requirements and ensure that administrative activities are completed within agreed standards and deadlines.
The position also provides an opportunity to contribute to process improvements and operational initiatives designed to make administration more efficient and effective.
Key Responsibilities
The successful candidate may be responsible for a range of duties, including:
- Reconciling contribution information against employer payroll records.
- Supporting processes relating to contribution compliance and Section 13A requirements.
- Preparing relevant communications for employers and members when non-compliance matters arise.
- Managing and issuing certificates and statements in accordance with regulatory requirements and service-level agreements.
- Supporting the preparation of member, paid-up, investment and benefit statements.
- Capturing contribution information accurately in the relevant registers.
- Investigating and managing customer or stakeholder queries.
- Assisting with audit-related requests and providing the necessary information within required timeframes.
- Supporting the administration of Retirement Fund disciplines, including contributions, claims and transfers.
- Assisting with Group Risk administration and related billing activities.
- Supporting processes involving reassurance premiums, Vitality billing and broker changes where applicable.
- Ensuring that information from different systems and sources is accurately integrated.
- Following established workflows and controls to maintain data and financial accuracy.
- Contributing to process enhancement and operational improvement initiatives.
- Working with colleagues across different teams to ensure committed services are delivered.
- Supporting change initiatives and contributing positively to team performance.
Minimum Education and Experience
The essential educational requirement for this position is:
Matric / Grade 12
A relevant tertiary qualification will be considered an advantage.
Candidates should have approximately 3 to 5 years of relevant experience in a Group Life Administration and Retirement Fund environment. Experience involving employee benefits, particularly Group Risk and/or Umbrella Funds, would be beneficial.
Experience with relevant administration platforms and systems, including MIP, Sonata and Compass, is important for candidates working in this environment.
Applicants should also be comfortable using Microsoft Office applications such as:
- Excel
- PowerPoint
- Outlook
Experience working with internal business systems, workflow platforms or service-management tools would further strengthen an application.
Skills and Personal Attributes
Discovery is looking for an individual who combines technical administration ability with a strong commitment to service quality.
The ideal candidate should demonstrate:
- A strong customer-focused approach.
- Excellent attention to detail and accuracy.
- Clear and professional written and verbal communication.
- Strong organisational and coordination abilities.
- The ability to follow tasks through to completion.
- A proactive approach to solving problems.
- The ability to manage deadlines and competing priorities.
- Confidence in building professional relationships with clients and colleagues.
- The ability to work comfortably across multiple teams and systems.
- A willingness to learn and develop professionally.
- The ability to work independently while also contributing effectively within a team.
Because the role involves financial, regulatory and member-related administration, accuracy and consistency are particularly important. Candidates should be comfortable working with detailed information and identifying discrepancies that require investigation.
Career Development
This position offers an opportunity for an experienced administrator to strengthen their expertise within the employee benefits and retirement funds environment.
The successful candidate will gain exposure to important operational areas such as contribution administration, regulatory processes, Group Risk billing, member information, audit requirements and query management. The role also provides opportunities to contribute to process improvements and broader business initiatives.
Individuals who are eager to learn, take ownership of their work and build long-term expertise in account and benefits administration may find this position particularly suitable.
Employment Equity
Discovery considers its approved Employment Equity Plan and targets as part of the recruitment process. As an equal-opportunity employer, Discovery encourages applications from suitably qualified individuals, including people with disabilities.
Application Summary
Position: Senior Administrator
Business Unit: Discovery Corporate & Employee Benefits
Function: Administration and Office Support
Date Posted: 19 August 2026
Minimum Qualification: Matric / Grade 12
Relevant Experience: 3–5 years in Group Life Administration and Retirement Fund environments
Advantageous: Relevant tertiary qualification and Employee Benefits exposure
Systems: MIP, Sonata and Compass
Software: Microsoft Excel, PowerPoint and Outlook
If you have strong administration experience, excellent attention to detail and a background in Retirement Funds or Group Life Administration, this opportunity provides a chance to contribute to a dynamic employee benefits business while developing your professional expertise.
Candidates are encouraged to ensure that their CV clearly demonstrates their relevant administration experience, qualifications, systems knowledge and exposure to Retirement Funds, Group Risk or Employee Benefits before applying.