Company: South African Bureau of Standards (SABS)
Job Title: Agent: Call Centre
Reference Number: SAB260722-1
Job Type: Full-Time
Department: Customer Engagement
Division: Customer Partnering
Location: Pretoria, Gauteng, South Africa
Closing Date: 05 August 2026
The South African Bureau of Standards (SABS) is inviting suitably qualified candidates to apply for a full-time Agent: Call Centre position based in Pretoria, Gauteng. This opportunity is ideal for customer service professionals who enjoy interacting with clients, resolving enquiries efficiently, and delivering excellent service in a professional environment.
If you have previous experience in a customer service or call centre environment and are looking to build your career with a respected national organisation, this position offers an excellent opportunity to grow your skills while contributing to an organisation that supports quality standards across South Africa.
About the Position
The successful candidate will form part of the Customer Engagement team and will be responsible for handling customer enquiries through various communication channels, including telephone calls, emails, letters, and other correspondence. The primary objective of the role is to provide prompt, professional, and accurate support while ensuring that customer issues are resolved as quickly as possible.
This position requires someone who is organised, customer-focused, and able to manage multiple enquiries while maintaining high service standards.
Minimum Requirements
Applicants should meet the following minimum requirements:
- Diploma in Customer Relations, Customer Services, or an equivalent qualification at NQF Level 5.
- Between one and two years of experience in a customer service, information services, or call centre environment.
- Good communication skills, both verbal and written.
- Strong computer literacy and the ability to work with customer management systems.
- Ability to remain calm and professional while assisting customers.
- Excellent organisational and administrative skills.
- Strong attention to detail.
- Ability to work effectively within a team.
- Good problem-solving abilities.
- Commitment to delivering quality customer service.
Key Responsibilities
The appointed Agent: Call Centre will perform a wide range of customer service and administrative duties, including:
- Responding to incoming customer calls professionally and efficiently.
- Handling customer enquiries received through email, letters, and other communication channels.
- Logging customer requests accurately on the organisation’s customer relationship management (CRM) system.
- Issuing service request reference numbers for all logged enquiries.
- Informing customers about expected turnaround times.
- Resolving customer enquiries during the first interaction whenever possible.
- Escalating unresolved matters to the appropriate department.
- Monitoring the progress of outstanding service requests.
- Updating customer records and enquiry statuses on the CRM system.
- Ensuring supporting documents are correctly attached to service requests.
- Providing administrative assistance to the department when required.
- Connecting customers with the appropriate internal employees or business units.
- Participating in customer feedback initiatives and surveys.
- Reporting technical or system issues affecting daily operations.
- Supporting effective communication between customers and internal stakeholders.
Compliance and Risk Responsibilities
The successful candidate will also contribute to maintaining organisational compliance by:
- Following all applicable company policies and procedures.
- Supporting fraud prevention and risk management initiatives.
- Assisting with audit and regulatory requirements.
- Maintaining accurate customer information and documentation.
- Adhering to legislative and governance requirements.
- Promoting ethical and professional conduct in all customer interactions.
Stakeholder Engagement
The role involves regular interaction with both internal and external stakeholders. Responsibilities include:
- Building positive working relationships with colleagues and customers.
- Managing customer expectations professionally.
- Following up on outstanding customer complaints and enquiries.
- Participating in meetings and team activities when required.
- Sharing relevant information with internal departments to assist with customer resolutions.
- Representing the department professionally during stakeholder interactions.
- Maintaining a high level of customer satisfaction throughout every interaction.
Skills That Will Help You Succeed
SABS is looking for individuals who possess the following qualities:
- Excellent interpersonal skills.
- Strong customer service orientation.
- Professional telephone etiquette.
- Good listening skills.
- Effective verbal and written communication.
- Strong organisational abilities.
- Time management skills.
- Accuracy and attention to detail.
- Ability to work under pressure.
- Positive attitude and willingness to assist others.
- Ability to multitask in a fast-paced environment.
Why Join SABS?
Working at the South African Bureau of Standards provides employees with the opportunity to become part of an organisation that plays an important role in promoting quality, safety, and standards across South Africa. Employees are encouraged to grow professionally within an inclusive workplace that values accountability, innovation, collaboration, and excellence.
This role offers valuable experience in customer engagement while allowing employees to develop their communication, administrative, and problem-solving skills within a structured and supportive environment.
Who Should Apply?
This opportunity is suitable for candidates who have experience in:
- Call centre operations.
- Customer service.
- Client support.
- Customer relations.
- Contact centre administration.
- Information services.
- Frontline customer engagement.
Individuals who enjoy helping customers, solving problems, and working in a professional service-driven environment are encouraged to submit their applications.
Application Closing Date
Applications for the SABS Agent: Call Centre position close on 05 August 2026. Applications received after the closing date may not be considered.
If you meet the minimum requirements and are looking for an opportunity to grow your customer service career with one of South Africa’s respected public organisations, this vacancy is well worth considering. Apply before the closing date to be considered for this exciting full-time opportunity in Pretoria, Gauteng.