Company: Macsteel
Job Title: Receptionist
Location: Brakpan, Gauteng, South Africa
Employment Type: Full-Time
Business Unit: Roofing
Division: Harvey
Department: Administration
Job Grade: B3
Number of Positions: 1
Reference Number: MCS261103-4
Closing Date: 11 November 2026
Minimum Qualification: Grade 12 / Higher Certificate (NQF Level 4–5)
About Macsteel
Macsteel is inviting applications from suitably qualified and experienced individuals for the position of Receptionist within its Roofing business unit, based in Brakpan, Gauteng.
The company is looking for a customer-focused, organised and professional individual who can manage front-office operations while providing essential administrative assistance. This opportunity is suitable for someone who enjoys interacting with people, has good communication skills and can handle multiple responsibilities in a busy working environment.
The successful applicant will represent the company as the first point of contact for visitors, customers, suppliers and employees. Therefore, maintaining a welcoming reception area and delivering excellent customer service will be an important part of the role.
Job Overview
The Receptionist will be responsible for managing daily reception activities, operating the telephone switchboard, assisting visitors and handling general administrative tasks.
In addition to traditional receptionist responsibilities, the position includes courier coordination, shipment tracking and the preparation of transportation documentation. The successful candidate must therefore be comfortable working with administrative systems, Microsoft Office applications and service providers.
Macsteel is seeking someone who can communicate effectively, pay close attention to detail and contribute positively to the administration team.
Minimum Requirements and Qualifications
Applicants interested in this opportunity must meet the following requirements:
- A minimum qualification of Grade 12 or a Higher Certificate (NQF Level 4–5) is essential.
- At least one year of experience operating a telephone switchboard.
- Previous customer service experience is required.
- Good written and verbal communication skills in English.
- Knowledge of additional South African languages will be an advantage.
- Computer literacy, particularly in Microsoft Word, Excel and Outlook.
- Good interpersonal skills and the ability to interact professionally with different people.
- Strong organisational abilities and attention to detail.
- Knowledge of steel products and material grades will be beneficial.
- Ability to work independently and as part of a team.
Candidates with experience in reception, office administration, customer service or courier-related coordination may find their previous experience particularly relevant to this position.
Key Duties and Responsibilities
The successful candidate will perform various reception and administrative functions, including the following:
1. Reception and Front-Office Management
- Welcome visitors, customers and business partners in a friendly and professional manner.
- Manage the reception area and ensure that visitors are assisted promptly.
- Direct visitors to the appropriate employees or departments.
- Maintain accurate visitor registration records, including arrival and departure information.
- Follow company security procedures when granting visitors access to the premises.
2. Telephone and Customer Service
- Operate the telephone switchboard and ensure incoming calls are answered promptly.
- Screen and transfer calls to the correct departments or employees.
- Take accurate messages and ensure they reach the intended recipients.
- Respond to general enquiries and provide relevant information to customers and employees.
- Handle telephone and email enquiries professionally.
3. Courier and Transportation Administration
- Coordinate courier collections and deliveries with drivers and external service providers.
- Ensure that shipment information, including package measurements, customer details and applicable rates, is accurately recorded.
- Prepare and manage shipping documents.
- Check that parcels are accompanied by the necessary paperwork.
- Monitor shipment progress and assist customers with delivery-related enquiries.
- Communicate delivery updates and resolve routine courier-related issues.
- Work with Transportation Management Systems (TMS) where required.
4. General Administrative Support
- Provide administrative assistance to the relevant departments.
- Use Microsoft Word, Excel and Outlook to complete daily office tasks.
- Maintain accurate records and handle administrative information responsibly.
- Assist with additional reception and office duties as assigned by management.
5. Teamwork and Professional Conduct
- Maintain good working relationships with colleagues, customers and service providers.
- Apply problem-solving and conflict-resolution skills when dealing with enquiries or complaints.
- Follow company policies, workplace procedures and applicable statutory requirements.
- Maintain professionalism, reliability and confidentiality while performing daily duties.
Why Consider This Opportunity?
This full-time position offers an opportunity to work for an established company in the steel and manufacturing industry.
It may be particularly suitable for individuals who have previous switchboard, reception or customer service experience and are looking to develop their careers in administration.
The combination of front-office responsibilities, customer interaction and courier coordination also provides exposure to different aspects of business operations.
How to Apply for the Macsteel Receptionist Position
Interested applicants who meet the minimum requirements should submit their applications through Macsteel’s official recruitment platform.
When applying, ensure that your CV is updated and clearly highlights your Grade 12 qualification, switchboard experience, customer service background and computer skills.
Applicants should also provide accurate contact information and check that all relevant qualifications and employment details are included in their applications.
Important Vacancy Information:
- Company: Macsteel
- Position: Receptionist
- Location: Brakpan, Gauteng
- Reference Number: MCS261103-4
- Closing Date: 11 November 2026
Application Deadline: Applications must be submitted before or on 11 November 2026. Late applications may not be considered.
Apply Here: Visit the official Macsteel careers website and search for reference number MCS261103-4 to access the application process.
Good luck to everyone applying!