Are you passionate about delivering outstanding customer service and looking to grow your career in the banking industry? FNB is currently recruiting for a Call Centre Agent to join its Commercial National Sales and Service team in Randburg, Gauteng. This full-time opportunity is ideal for individuals who enjoy helping customers, solving problems, and working in a professional, fast-paced environment.
If you have experience in customer service within the financial services sector and are ready to take the next step in your career, this position could be the perfect fit.
Position Details
Job Title: Call Centre Agent
Company: FNB (First National Bank)
Location: Randburg, Gauteng, South Africa
Job Type: Full-Time
About the Role
As a Call Centre Agent, you will play an important role in ensuring customers receive excellent support through various communication channels. You will assist clients with their enquiries, resolve issues efficiently, and provide professional service that strengthens customer relationships.
The successful candidate will work as part of a collaborative team focused on delivering quality service while maintaining compliance with banking policies and procedures.
Key Responsibilities
Your daily responsibilities will include:
- Responding to customer enquiries received via telephone, email, and live chat.
- Providing accurate information and resolving customer issues professionally.
- Taking ownership of customer complaints and working towards satisfactory resolutions.
- Following up with customers regarding unresolved queries when necessary.
- Making outbound calls to request outstanding documentation or provide updates.
- Delivering service in accordance with agreed service standards and turnaround times.
- Maintaining accurate records of customer interactions.
- Escalating risks, concerns, or unresolved matters through the appropriate channels.
- Complying with internal governance, compliance, and operational procedures.
- Working according to scheduled shifts and maintaining productivity targets.
- Supporting colleagues and contributing to a positive team environment.
- Looking for opportunities to improve customer service processes and overall client satisfaction.
Minimum Requirements
Applicants should meet the following requirements:
- Grade 12 (Matric) certificate.
- NQF Level 5 qualification.
- At least one year of experience in a call centre or customer service role within the financial services industry.
- Good verbal and written communication skills.
- Strong customer service orientation.
- Ability to work well under pressure.
- Good problem-solving and organisational skills.
- Computer literacy and the ability to learn internal banking systems.
Skills and Competencies
FNB is looking for candidates who demonstrate:
- Excellent communication skills.
- Strong analytical thinking.
- Attention to detail.
- Professional telephone etiquette.
- Ability to build positive customer relationships.
- Effective time management.
- A commitment to delivering exceptional customer experiences.
- Teamwork and collaboration.
- A willingness to learn and adapt in a changing environment.
Why Consider a Career with FNB?
Joining FNB provides an opportunity to become part of one of South Africa’s leading financial institutions. Employees benefit from a workplace that encourages innovation, continuous learning, and career development.
Some of the advantages of working with FNB include:
- A supportive and inclusive working environment.
- Opportunities for professional growth and career progression.
- Exposure to innovative banking products and services.
- Working alongside experienced professionals.
- A culture that values collaboration, service excellence, and continuous improvement.
Who Should Apply?
This opportunity is suitable for candidates who enjoy interacting with customers and solving problems while maintaining high professional standards. If you thrive in a customer-focused environment and are committed to delivering quality service, this role offers an excellent opportunity to build your career within the banking sector.
Employment Equity
Appointments will be made in accordance with the FirstRand Group Employment Equity Plan. Applications from persons with disabilities are encouraged. Candidates may voluntarily disclose disability information during the recruitment process, and all information will be handled confidentially in accordance with applicable legislation.
Application Deadline
Interested applicants are encouraged to submit their applications before the closing date to ensure they are considered for this opportunity.
If you meet the requirements and are looking for a rewarding career in banking and customer service, this Call Centre Agent position at FNB in Randburg could be the opportunity you’ve been waiting for.