Fidelity Services Group – Midrand, Gauteng
Company: Fidelity Services Group
Division: Fidelity Fire Solutions
Location: Midrand, Gauteng
Employment Type: Permanent
Experience Level: Mid-Senior
Industry: Security and Investigations
Functional Area: Administrative
EE Status: Only open to EE candidates
Closing Date: 26 February 2026
Job Summary
The Fire Coordinator and Administrator will provide essential support to both Projects and Operations departments by coordinating jobs, managing administrative functions, and ensuring seamless communication between clients, technicians, and management.
Key Responsibilities
Coordination and Scheduling
· Schedule jobs with clients and technicians (internal and external)
· Print and distribute technician work schedules daily
· Confirm all booked calls with clients
· Monitor technician whereabouts and adjust schedules as needed
· Coordinate all CS and PS jobs on SAP
· Assist Project Manager with scheduling and coordination activities
Client and Administrative Support
· Answer all incoming calls professionally and efficiently
· Provide ongoing assistance to clients
· Assist with complaint resolution
· Collect outstanding paperwork daily (job cards, invoices)
· Prepare and scan documentation for invoicing
· Prepare files for invoicing and save hard copies to system
Stock and Resource Management
· Monitor and order PPE for the department
· Conduct van stock counts and prepare variance reports
· Issue stock to jobs as required
· Ensure stock is allocated for jobs prior to invoicing
· Check stock before and during site deployment
Financial and Reporting Duties
· Work on monthly and weekly invoicing reports
· Raise job and non-job related purchase orders
· Generate new stock codes on the system
· Follow up on supplier orders, invoices, and payments
· Assist with OTA’s, overtime, and expense claims
· Open all CS and PS jobs on SAP
· Open project and non-project related jobs
Project Support
· Read costing sheets and understand sales quotations
· Work effectively with sales, commissioning engineers, and Project Manager
· Adhere to detailed commissioning plans
· Maintain proper control over all test documents and records
· Update project registers with relevant information
· Monitor project progress and communicate daily with site clients and management
· Report material deviations to Project Manager promptly
General Duties
· Maintain general filing system
· Ensure workstation is neat and tidy
· Assist Project Manager and General Manager with adhoc duties
· Maintain strong customer relationships with commercial clients
· Be available for overtime work as required
Minimum Requirements
Education and Experience
· Matric or equivalent qualification
· Minimum 2 years administrative experience
· Financial background or experience is essential
Technical Skills
· Accounting systems experience (SAP required)
· Experience with quotations
· Knowledge of Listener system
· Technical coordination experience
· Project coordination experience
· Computer literate (MS Office, Outlook)
· Typing speed of 45+ words per minute
Core Competencies and Attributes
Professional Skills
· Customer focused approach
· Excellent time management
· Strong interpersonal skills
· Technical and functional proficiency
· Timely decision making
· Effective planning abilities
Personal Attributes
· Confident and professional demeanour
· Excellent communication and presentation skills
· Drive for results and consistent delivery
· Business acumen and strategic vision
· Agility and adaptability
· Accountability and ownership
· Collaborative team player
· Resilience under pressure
· Action oriented
· Priority setting
· Approachable nature
· Integrity and trustworthiness
· Strong informing and reporting skills
Working Environment
· Fast-paced growth environment
· Ability to work under pressure
· Collaborative team setting
· Interaction with internal and external stakeholders
· Office based in Midrand with occasional site visits
Application Process
How to Apply: Submit your CV before the closing date
Closing Date: 26 February 2026
Important Notes:
· Preference is given to existing employees
· Historically Disadvantaged Candidates and Black Female Candidates are encouraged to apply
· Black female candidates will receive priority as per transformation policy
· If you do not hear from us within 10 working days of the closing date, please consider your application unsuccessful
· Fidelity Services Group reserves the right not to make an appointment
Why Join Fidelity Services Group?
Fidelity Services Group is a market leader in the security and investigations industry, committed to continuous development of human capital. The company supports global fair practice and business ethics, making it an ideal workplace for professionals seeking growth and stability. As part of the Fidelity Fire Solutions team, you will contribute to meaningful projects while developing your career in a supportive environment.
Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate.
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