Momentum Group is inviting suitably qualified and experienced candidates to apply for a Client Care Administrator position based in Sandton, Gauteng. This is a permanent employment opportunity within the Client Services function of Momentum Corporate.
The successful candidate will provide professional administrative and client-service support, ensuring that enquiries, requests and complaints are handled accurately and within agreed service levels. The position involves regular interaction with clients, intermediaries, members and service providers and requires someone with strong employee benefits experience and sound knowledge of the financial services industry.
Client Care Administrator Job Details
Company: Momentum Group
Job Title: Client Care Administrator
Reference Number: MMH260903-5
Employment Type: Permanent
Department/Cluster: Momentum Corporate
Job Family: Client Services
Location: Sandton, Gauteng, South Africa
Remote Opportunity: Some of the time
Closing Date: 10 September 2026
About the Client Care Administrator Position
The Client Care Administrator will play an important role in supporting the client service environment by ensuring that administrative activities and client enquiries are dealt with efficiently, accurately and professionally.
The role requires strong attention to detail because the successful candidate will work with client information, documentation, employee benefits queries and systems. You will also be expected to communicate effectively with clients and stakeholders while ensuring that service requests are completed within the required 48-hour service level.
This opportunity is particularly suited to an experienced employee benefits professional who understands the relevant products, industry practices and legislation and who can confidently deal with client and member enquiries.
Key Responsibilities
The successful candidate will be responsible for a range of client service, administration and relationship-management activities, including:
- Responding professionally to enquiries received from clients, intermediaries, members and other stakeholders.
- Investigating client requests and providing accurate feedback within agreed service-level requirements.
- Managing complaints from initial receipt through to appropriate resolution.
- Acknowledging emails promptly and ensuring that clients receive comprehensive responses.
- Providing clients and members with relevant information and documentation in accordance with applicable policies and procedures.
- Assisting members and service providers with enquiries relating to employee benefits and confirming relevant benefit information.
- Working towards first-call resolution by understanding client needs and resolving queries efficiently.
- Capturing, maintaining and updating client information accurately on the relevant systems.
- Completing administrative tasks, documentation and reports within prescribed deadlines.
- Checking documentation carefully to ensure that information is complete, accurate and compliant with departmental requirements.
- Making effective use of information technology and internal systems to maintain accurate records and support efficient service delivery.
- Ensuring that client-service processes comply with applicable legislation, regulatory requirements and internal policies.
- Identifying recurring system or process problems and escalating these appropriately while contributing ideas for improvements.
- Maintaining professional relationships with clients, intermediaries, colleagues and internal and external stakeholders.
- Providing appropriate advice and information to clients regarding after-sales service requirements.
- Monitoring service delivery against agreed targets and service-level commitments.
- Providing relevant reports and feedback relating to client service performance.
- Contributing to initiatives aimed at improving the customer experience and promoting fair treatment of clients.
- Working collaboratively with colleagues and contributing positively to a productive team environment.
- Keeping up to date with developments in the employee benefits industry, products, legislation and professional practices.
- Supporting innovation by sharing practical ideas that could improve processes and service delivery.
- Taking responsibility for personal development and identifying opportunities to strengthen professional expertise.
- Supporting operational efficiency and identifying opportunities to improve cost-effectiveness.
- Using company resources responsibly and contributing to risk-identification and improvement processes.
Minimum Requirements
Candidates interested in applying should meet the following requirements:
- Matric or an equivalent qualification.
- At least 4 years of experience in employee benefits.
- Strong knowledge of the employee benefits industry.
- Extensive understanding of relevant products and services.
- Knowledge of applicable legislation and regulatory requirements.
- The ability to communicate professionally with clients and stakeholders.
- Good administrative and organisational capabilities.
- Confidence using relevant IT systems and workplace technology.
Key Skills and Competencies
Momentum Group is looking for a candidate who demonstrates:
- Excellent attention to detail.
- Strong planning and organisational skills.
- Effective verbal and written communication.
- Professional email communication skills.
- A strong sense of accountability and ownership.
- A client-focused approach to service delivery.
- Good teamwork and collaboration skills.
- The ability to manage and resolve client queries efficiently.
- The ability to work accurately under agreed deadlines.
- A willingness to continuously learn and develop industry knowledge.
Why This Opportunity Matters
Client service is an important part of delivering a positive experience to members, clients and business partners. The Client Care Administrator will therefore contribute directly to maintaining high service standards while ensuring that clients receive accurate information and timely assistance.
The position also provides an opportunity for an experienced employee benefits professional to work within a major South African financial services group and further develop their industry, client-service and administrative expertise.
How to Apply
Interested candidates who meet the minimum requirements should submit their application for the Client Care Administrator position before the closing date of 10 September 2026.
Applicants should carefully review the official vacancy information and verify the legitimacy of the opportunity through Momentum Group’s official careers platform before submitting personal information or an application.
Closing Date: 10 September 2026
Reference: MMH260903-5
Location: Sandton, Gauteng
Please note: This job post is provided for informational purposes. Applicants should always verify the vacancy and application details on the employer’s official careers website before applying.
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