Job Overview: Service Advisor (Retail)
Are you passionate about customer service and retail operations? Clicks Group is currently hiring a Service Advisor for its Standerton branch. This is a permanent opportunity ideal for candidates who enjoy working in fast-paced retail environments and delivering excellent service at the point of sale.
This role is focused on ensuring smooth checkout operations, managing staff at the tills, and maintaining high standards of customer satisfaction. If you have retail experience and strong leadership skills, this could be your next career move.
Job Details
- Position: Service Advisor
- Company: Clicks Group
- Location: Standerton
- Industry: Wholesale & Retail Trade
- Job Type: Permanent
- Remuneration: Market-related salary
- Employment Equity: Yes
- Application Deadline: 30 March 2026
- Reference Number: click_024404
About the Company
Clicks Group is one of South Africa’s leading health and beauty retailers. The company is well-known for delivering quality products, excellent customer service, and innovative loyalty programs such as the Clicks ClubCard. Employees are given opportunities to grow within a structured and professional retail environment.
Key Responsibilities
As a Service Advisor, your main responsibility is to oversee all activities at the point of sale while ensuring efficiency and customer satisfaction. Your daily duties will include:
- Managing all operational processes at the tills to ensure quick and efficient service
- Supervising shop assistants and cashiers to maintain productivity and service excellence
- Handling customer queries and resolving issues professionally and promptly
- Monitoring stock and cash handling procedures to reduce losses and improve accountability
- Ensuring compliance with company policies, including returns, security, and cash control
- Supporting promotional campaigns and encouraging customers to join the loyalty program
- Maintaining cleanliness and organization in the checkout area
- Acting as a brand ambassador by delivering friendly and professional service
- Staying informed about product ranges, promotions, and in-store events
Required Knowledge & Experience
To succeed in this role, candidates should have a solid understanding of retail operations and customer service. Key knowledge areas include:
- Basic financial and cash management principles
- Retail and FMCG operations, including merchandising and promotions
- Stock control, risk management, and compliance procedures
- Customer service best practices
- Labour legislation and workplace policies
- Interviewing and staff selection techniques
Essential Skills
This position requires a combination of leadership, analytical, and interpersonal skills:
- Strong leadership and team management ability
- Target-driven mindset with a focus on results
- Good planning and organizational skills
- Problem-solving and decision-making ability
- Excellent communication and interpersonal skills
- Customer-focused approach
- Basic computer literacy
- Good numerical ability for handling cash and reports
Core Competencies
To perform effectively in this role, the following competencies are important:
Essential Competencies
- Ability to lead and supervise a team
- Strong networking and relationship-building skills
- Focus on delivering results and meeting customer expectations
Advantageous Competencies
- Ability to follow procedures and instructions
- Strong teamwork and collaboration skills
- Analytical thinking
- Effective planning and organization
- Ability to handle pressure in a busy retail environment
Minimum Requirements
Candidates must meet the following requirements:
Essential:
- Grade 12 (Matric certificate)
- A qualification in Retail or Business Management (for external applicants)
Preferred:
- Mathematics (minimum 50%)
- English (minimum 50%)
🚀 Why You Should Apply
Working at Clicks Group offers a stable and rewarding career in the retail sector. You will gain valuable experience in team leadership, retail operations, and customer service while working for a well-established brand.
This role is ideal if you want to:
- Build a long-term career in retail management
- Gain hands-on leadership experience
- Work in a structured and professional environment
- Develop customer service and operational skills
How to Apply
Interested candidates should apply before the closing date of 30 March 2026. Make sure your CV is updated and highlights your retail experience, leadership skills, and customer service achievements.
If you need assistance with the application process, you can contact the support team:
- Phone: 010 140 3099
- Email: clickssupport@pnet.co.za
Final Thoughts
This Service Advisor job in Standerton is a great opportunity for individuals looking to step into a supervisory role within the retail sector. With a strong focus on customer service, team management, and operational efficiency, this role offers both growth and stability.
If you meet the requirements and are ready to take the next step in your retail career, don’t miss this opportunity—apply today!
📢 Join Our WhatsApp Channel