Location: Centurion, Gauteng
Job Type: Temporary
Experience Level: Junior
Salary: Market Related
Employment Equity: Yes
Reference Number: 100TEMP57-65
A respected company in the insurance industry is inviting applications for a Temporary Clerk position based in Centurion. This opportunity is ideal for candidates with experience in the life insurance sector who are passionate about customer service, administration, and delivering professional support to clients.
The successful candidate will become part of a dedicated call centre team that focuses on providing efficient policy administration and client support. The employer offers a professional working environment that values employee growth, performance, and high service standards.
Key Responsibilities
The appointed Clerk will assist clients with a wide range of policy-related enquiries while ensuring that all work is completed accurately and in accordance with company procedures and industry regulations. Daily duties will include:
- Responding to customer telephone enquiries and providing accurate information.
- Assisting with outstanding requirements for new policy applications.
- Providing claim enquiry reference numbers to branches when required.
- Following up on outstanding documentation relating to unpaid claims.
- Referring suitable sales opportunities to the Direct Marketing Department.
- Assisting with outstanding debtor accounts and refund enquiries.
- Monitoring unpaid premiums, missed payments, and incorrect premium deductions.
- Processing policy servicing requests such as reinstatements, beneficiary updates, payment method changes, inflation increases, child benefit amendments, cessions, stop payments, and policy amendments.
- Providing policy information, policy values, and policy documentation to authorised clients and brokers while maintaining confidentiality.
- Capturing and maintaining accurate customer records and consent documentation on internal systems.
- Handling policy maintenance transactions in line with FAIS requirements and company procedures.
- Verifying supporting documents before processing policy amendments.
- Delivering professional customer service while resolving policy-related queries efficiently.
- Ensuring all administrative tasks are completed within service standards and compliance requirements.
Minimum Requirements
To be considered for this opportunity, applicants should meet the following criteria:
- Grade 12 (Matric).
- Minimum of 140 Long-Term FAIS credits.
- At least three years of experience in the Life Insurance industry.
- Experience in a policy administration or client service environment.
- RE5 qualification will be an added advantage.
- Good understanding of insurance policy servicing processes.
- Ability to work independently and manage responsibilities effectively.
- Strong communication and interpersonal skills.
- Good analytical and problem-solving abilities.
- Excellent customer service orientation.
- Strong organisational and administrative skills.
Skills and Competencies
The ideal candidate should demonstrate:
- Professional telephone etiquette.
- Strong attention to detail.
- Excellent time management.
- Ability to manage confidential information.
- Problem-solving skills.
- Teamwork and collaboration.
- Computer literacy.
- Ability to perform under pressure.
- Commitment to delivering quality customer service.
Why Apply?
This position offers an opportunity to gain valuable experience within a respected insurance organisation while working alongside experienced professionals. Employees are supported through a workplace culture that encourages continuous learning, accountability, and excellent customer service.
Candidates with experience in life insurance administration and policy servicing will have the opportunity to contribute to an organisation committed to delivering reliable financial services while further developing their own careers.
Job Summary
- Position: Clerk
- Job Type: Temporary
- Location: Centurion, Gauteng
- Salary: Market Related
- Experience Required: 3 years in the Life Insurance industry
- Minimum Qualification: Grade 12
- Reference Number: 100TEMP57-65
If you meet the minimum requirements and have a passion for customer service within the insurance industry, this temporary opportunity could be the next step in your career. Submit your application before the position is filled.