Claims Administrator – Parktown North, Gauteng
Company: PPS Short-Term Insurance
Job Type: Permanent
Closing Date: 01 April 2026
Location: Parktown North, Gauteng, South Africa
Job Overview
PPS Short-Term Insurance is currently seeking a detail-oriented and service-driven Claims Administrator to join their team in Parktown North. This role is ideal for individuals who thrive in a fast-paced insurance environment and have a passion for delivering excellent customer service while managing claims efficiently.
As a Claims Administrator, you will play a key role in supporting the full claims lifecycle—from initial processing to final resolution. You will interact with various stakeholders, ensure compliance with company policies, and contribute to delivering a seamless claims experience for clients.
Key Responsibilities
In this role, you will be responsible for a wide range of administrative and coordination tasks within the claims department, including:
- Managing and supporting the end-to-end claims process for both personal and commercial lines
- Processing claim payments, reimbursements, and settlements accurately and on time
- Coordinating with finance teams to ensure smooth and timely disbursement of funds
- Handling customer queries and providing clear, professional communication throughout the claims journey
- Resolving claim-related complaints efficiently while maintaining high service standards
- Ensuring all claims are processed in line with company policies, procedures, and service level agreements
- Collaborating with internal departments and external stakeholders to ensure seamless operations
- Identifying opportunities to improve processes and enhance operational efficiency
- Maintaining accurate records and ensuring data integrity at all times
- Supporting fraud prevention efforts by adhering to strict compliance and verification procedures
Minimum Requirements
Education
- Grade 12 / NQF Level 4 (Essential)
Experience
- Previous experience in a claims administration environment
- Exposure to policy administration will be an added advantage
- Call centre experience is beneficial, especially for handling telephonic queries
Required Skills & Competencies
To succeed in this role, candidates should possess the following:
✔️ Core Skills
- Strong written and verbal communication skills
- Excellent customer service and interpersonal abilities
- High level of attention to detail and accuracy
- Analytical thinking and problem-solving capability
- Proficiency in Microsoft Office (Word, Excel, Outlook)
✔️ Personal Attributes
- Ability to adapt to changing environments and priorities
- Strong sense of accountability and ownership
- Results-driven mindset with a commitment to exceeding expectations
- Ability to work under pressure and meet deadlines
- Effective collaboration and teamwork skills
- Confidence in decision-making and taking initiative
Stakeholder Engagement
This role requires continuous interaction with both internal and external stakeholders. You will be expected to:
- Build and maintain strong professional relationships
- Work collaboratively with team members and other departments
- Ensure all service delivery meets agreed standards and expectations
- Support intermediaries and policyholders with professionalism and efficiency
Why This Opportunity Matters
Working as a Claims Administrator at PPS Short-Term Insurance offers more than just a job—it’s a chance to build a solid career within the insurance sector. You will gain exposure to various aspects of claims management while developing valuable skills in customer service, compliance, and operations.
This role is especially suited for individuals who are:
- Looking to grow within the insurance industry
- Passionate about helping customers during critical moments
- Detail-oriented and process-driven
- Interested in working within a structured and professional environment
Career Growth Potential
With the right performance and dedication, this position can open doors to advanced roles in claims management, underwriting, or broader insurance operations. PPS values employees who demonstrate initiative, consistency, and a commitment to service excellence.
Application Tips
To increase your chances of success:
- Tailor your CV to highlight relevant claims or administrative experience
- Emphasize your customer service and problem-solving skills
- Include measurable achievements where possible
- Ensure your application is submitted before the closing date
Important Deadline
Closing Date: 01 April 2026
Late applications may not be considered, so apply as soon as possible.
Final Thoughts
If you’re looking for a stable, rewarding role in the insurance industry and have the skills to manage claims efficiently while delivering outstanding service, this opportunity is worth pursuing. PPS Short-Term Insurance is looking for motivated individuals who can contribute to a high-performing team and uphold service excellence at every step of the claims process.
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